BUSINESS PROCESS REENGINEERING CONCEPTS 1 Learning Objectives 2 Define business process redesign Describe the nine dimensions of BPR Discuss the benefits…
1. John H. Halvey and Barbara Murphy Melby; 2007 Business Process Outsourcing: Process, Strategies and Contracts, 2nd Ed. 2. BPO Business Process - is a set of business…
Slide 1 1 BUSINESS PROCESS REENGINEERING CONCEPTS “Know Where You Are” Slide 2 2 Learning Objectives At the end of the course, you will be able to: Define business process…