This is the keynote presentation I gave at the UXCamp Copenhagen in April 2014. It is a modified version of the deck @MrStickdorn and I (@jakoblies) use. Thank you for having…

Chapter 9 Organizational Strategy ©2004 by Nelson, a division of Thomson Canada Limited 1 What Would You Do?      Sobeys is a national player in the grocery…

Adopting email marketing best practices isn’t about ticking boxes. It’s about execution. During this webinar I discuss a variety of best practices and share real-world…

A brief presentation made on March 12, 2014 to residents of the Harvard Innovation Lab during an evening workshop at the Almighty offices in Allston, Massachusetts.

Service design is changing, but how? here's some ideas from a talk I gave at the Institute for Government to Chief Executives of London Local Authorities.

Developing the pricing model for your B2B SaaS app is one of the biggest marketing challenges your company will face. This is a guide to developing your SaaS pricing model…

Why productisation, conceptual models and interusabiity are key to good mass market consumer UX for the internet of things. Slides from Thingmonk, 3rd Dec 2013 London

My slides from the BLN IoT14 conference. (I'm not affiliated with Tesco btw... it's just a title the conference suggested).

Slides from my lecture for BA students at Parsons New School for Design.

Transformation by Design: The Three Ideas Driving Organisational Change Service design has captured imaginations beyond the design sector because it neatly packages a set…