Keynote presentation to JADT.org, June 5, 2014

Can you load 20 million records into Salesforce in under an hour? If not, this webinar is for you. You want to load tons of data into Salesforce. No problem, right? Just…

Presentation to the May 8 2014 LIDER roadmapping workshop in Madrid

Keynote presentation delivered October 3, 2013 at Adaptive Path's Service Experience Conference.

Visual note-taking is a powerful tool for design professionals who want to capture ideas and communicate them effectively. Known as sketchnoting or graphic recording, this…

These are the slides of a talk I gave at the Interaction South America Conference 2013 in Recife, Brazil. Find the videos I showed on our websites: www.myservicefellow.com…

Workshop on service safaris and service storming presented at Next Library 2014.

Slide deck from my #Devlove session at Tokyo covering #ServiceDesign, Information Architecture, and an Enterprise Architecture framework. Latest blog post on this presentation:…