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Technology Next Generation Service Platforms Review 2014

A Few Highlights from the Next Generation Service Platforms Event http://serviceplatformsevents.com June 10th and 11th 2014 Here are few highlights from the Next Generate…

Technology App store and SAM strategy

Service Management trends Embracing the App Store model in your Software Asset Management strategy Rob Goodling Market Manager for IBM Tivoli Software-as-a-Service solutions…

Technology IBM Service Management for Government

© 2012 IBM Corporation Service Management for a Smarter Planet Service Management for Government Visibility, control, and automation on a Smarter Planet Service Management…

Technology ITSM Approach for Clouds

ITSM Approach for Clouds Cross Functional Services: HCL Table of Contents 1. Introduction .................................................................................................…

Technology Slideshow RemedyForce 2012

Presentatie: Bespaar kosten en stroomlijn service; de geintegreerde IT & Facilitaire service desk Welcome to your IT Help Desk in the cloud 1 RemedyForce Service Desk…

Documents ITIL, Business Analysis and the Enterprise Requirements Hierarchy

Contents Introduction ................................ ................................ ................................ ............................ 2 IT Service Management…

Documents HPIT 2010 - Mind the Gap

Mind the Gap Insights from Accenture’s third global IT performance research Mind the Gap Insights from Accenture’s third global IT performance research Contents Introduction…

Documents 201108-200-ITIL-v3-questions

Let ITIL bright your life, ITIL now! http://www.itil123.cn 2011 ITIL v3 Foundation Certificate Sample questions, Practice Test questions and answers 2011 new 200 ITIL v3…

Documents CA Central Asset Repository

TECHNOLOGY BRIEF: IT ASSET MANAGEMENT AND ITIL IT Asset Management — A Cornerstone for Accelerating ® ITIL Success Table of Contents Executive Summary SECTION 1: CHALLENGE…

Documents 6570 Framework WP v1_0W(1)

Integrating other Frameworks and Methodologies Complementary to ITIL® By James Doss White Paper March 2010 2 Integrating other Frameworks and Methodologies Complementary…