1. OMIIR OMIIR Service Innovation and Innovation Policy Ian Miles Manchester Institute of Innovation Research, MBS,Manchester And Laboratory for Research on the Economics…
1. Service Innovation- Models and Theories Ian Miles [email_address] 2. Mission for today 3. Images of Services Think: what data could we use to test these? Jobs…
1. Service Systems, Value Propositions, and Service Innovation Dr. Stephen K. Kwan Professor, Service ScienceManagement Information SystemsCollege of Business AdministrationSan…
Services Marketing Integrating Customer Focus Across the Firm second European edition wil31711_prelims.indd i 2/27/2012 3:51:42 PM wil31711_prelims.indd ii 2/27/2012 3:51:44…
1. Service Innovation in the Post-Industrialized Society: Service Economy 3.0 Ian Miles (University of Manchester, and HSE, Moscow) OMIIR Manchester Institute of Laboratory…
1. TOWARDS A CAPABILITY-BASED SERVICEINNOVATION MATURITY MODEL FOR SMESMr. Tadhg Blommerde12th June 2013Supervisor: Dr. Patrick Lynch 2. AGENDA The service innovation…
1. Service Innovation and the European Economy - from Lisbon to London Ian Miles PREST, MBS, University of Manchester [email_address] 2. Service Innovation and the European…
1. Identifying innovation in surveys of services: a Schumpeterian perspective by Ina Drejer review by Adina Krampe and Michele D’Aliessi 2. Agenda ‣ Article’s background…