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HELSINKI SCHOOL OF ECONOMICS Department of Marketing and Management STRATEGIC MARKETING AND CUSTOMER ORIENTATION: A CONCEPTUAL FRAMEWORK FOR CUSTOMER FIT Entrepreneurship…

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Service Innovation and Design Results from co-creation Publisher Laurea University of Applied Sciences Vanha maantie 9 FI-02650 Espoo Service Innovation and Design Results…

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The current issue and full text archive of this journal is available at www.emeraldinsight.com/0960-0035.htm Supply chain financing: using cash-to-cash variables to strengthen…

Technology Serviceology 2013: Fundamental Concepts and Premises of Service Science

1. Jim Spohrer Director, IBM University Programs World-Wide IBM Almaden Research Center San José, CA, USA Stephen K. Kwan Associate Dean (Interim) Lucas Graduate School…

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Annals of Tourism Research, Vol. 38, No. 3, pp. 1009–1030, 2011 0160-7383/$ - see front matter Ó 2011 Elsevier Ltd. All rights reserved. Printed in Great Britain www.elsevier.com/locate/atoures…

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J. of the Acad. Mark. Sci. (2010) 38:19–31 DOI 10.1007/s11747-008-0131-z CONCEPTUAL/THEORETICAL PAPER Service, value networks and learning Robert F. Lusch & Stephen…

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1.[SEMESTER 5] [SERVICE SECTOR MANAGEMENT]SERVICE SECTOR MANAGEMENT WHAT IS SERVICES Services include all economic activities whose output is not a physical product or construction,…