The journey from ITIL/CMMi to DevOps in the corporate setting of ING Netherlands. Presentation by Mark Heistek and Jan-Joost Bouwman at DevOpsDays Amsterdam 2014.
In this session you will learn about architecting your private cloud infrastructure for speed and agility using Citrix cloud solutions, including: Considerations for cloud…
This presentation is focused on ITSM qualifications and certification schemes. Shows the difference between Certifications for Organizations (ISO 20000 Certification schemes)…
Key facts on the update for Practitioners introducing ® ITIL 2011 Edition What we will cover • • • • • • • • • What has changed with ITIL® 2011 Edition…
White paperDecember 2008 IBM Service Management for communications service providers IBM Service Management Solutions™ IBM Service Management for communications service…
CA Service Desk Solution AgendaAgenda - Introduction - ITIL for Greener Business Environment - Our Vision in IT Service Management - CA & ITIL - ITIL Green Message -…
Journal of Information Technology Teaching Cases (2011) 1, 22–39 & 2011 JITTC Palgrave Macmillan All rights reserved 2043-8869/11 palgrave-journals.com/jittc/ Teaching…