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Design Seeing the Elephant: Defragmenting User Research

Presented at UXPA Boston May 2014, Interaction S.A. (Recife, Brasil) November 2013 and Intuit (Mountain View, CA, USA) October 2013; earlier version given in 2013 in NYC…

Technology Site Search Analytics in a Nutshell

Originally presented at SXSW March 13, 2011, on panel with Fred Beecher and Austin Govella. Modified and updated for Web 2.0 Expo talk, October 12, 2011, UX Web Summit September…

Technology Site Search Analytics: Conversations with your customers

Presented by Lou Rosenfeld for Earley & Associates\' Search Solutions Jumpstart series, April 17, 2008.

Technology Search Analytics: Conversations with Your Customers

Did you know that the search box on your home page handles half or more of all your visitors requests? What do people search for most often when they visit your Web site?…