1. MPs and Staffers’guide to mental health Where to go and what to do 1 2. Foreword:Why we have produced this bookletOver the past few years an increasing number of MPs…
1. Why People Fail This booklet is dedicated to those who arrive here ready to ask themselves the hard questions (such as, “Why haven’t I succeeded yet?”), ready to…
1. This booklet is dedicated to those who arrive here ready to ask themselves the hard questions(such as, “Why haven’t I succeeded yet?”),ready to recognize themselves…
1. Asserting Yourself with Angry Customers 2. Everyone has had to deal with an angry customer at least once. 3. Facing an angry person under any condition can be….. Intimidating…
2 WHATCAUSES ANGER? The causes vary from person to person and from situation to situation. Anger affects your body. When you get angry, your body creates energy. Here’s…
Silver Cross EMSS EMD CE September 2013 EMDs need to give psychological support as well as emergency medical care instructions to callers Factors contributing to behavioral…
Effective Conflict Resolution introducing The Mediation Approach By Tamiko B. Mckeiver Riley, NSC Divisional Director of HR 1 Overview Interpersonal conflicts are an inevitable…
Introduction to Pastoral Care Introduction to Pastoral Care October 8, 2012 The Differentiation of Self There is a difference between telling people what I think and telling…
Slide 1 www.ForgiveToLive.net I. Life Should Be Fair ⦠(BUT It Is Not)! II. My Life Is (NOT) Your Fault! III. From Bitter to Better V. The Birth of a Grievance Story I.…