Understanding Processes and Value Creation Users Uses Management Internal (middle to top level management) - Planning (strategy – LT v ST) - Controlling (monitor things…

1. ISO 9001 : 2000 ISO 9004 : 2000 Agustini West Coast University (ISO : International Organization for Standardization’s) 2. ISO 9001 and ISO 9004 in brief ISO 9001 and…

1. Customer Centric Experiences & Insights (Making Love for Profit) Stephen Coulter,Managing Director $ © 2006 Emerging Thought 2. What Customers Want Spend less time…

1. ISO 9001 : 2000 ISO 9004 : 2000 Agustini West Coast University (ISO : International Organization for Standardization’s) 2. ISO 9001 and ISO 9004 in brief ISO 9001 and…

Slide 1 Page 1 Serve To Sell Slide 2 Page 2 Daily Training Schedule  Start day 9:00 am  Short break 11:00 am  Lunch break 01:00 pm  End Day04:00 pm Slide 3 Page…

Business level Strategy Business level Strategy Introduction Choices that can be made to gain competitive advantage Organizations have a number of business units Competitive…