Virtual contact center agents - and the processes, management style and technology that support them - should not be seen as cost-cutting measures per se. Instead, they are…
Knowing the information about your data means gaining and winning a strategic control point in your enterprise to better understand the impact of change on your business.
Alpine Data Labs presents a deep dive into our implementation of Multinomial Logistic Regression with Apache Spark. Machine Learning Engineer DB Tsai takes us through the…
Slide 2.1 An Introduction to Object-Oriented Systems Analysis and Design with UML and the Unified Process McGraw-Hill, 2004 Stephen R. Schach [email protected] Copyright…
John Ambrose, SVP, Strategy Corporate Development and Emerging Business at Skillsoft, explores why big data is one of the hottest buzzwords in technology. Big data is already…
Medicare.gov has many pieces, includig tools to compare doctors, nursinghomes and more. This presentation shows how a good user exerperience strategy contributed to a more…
Use mental models ot understand and communicate key understandings about how your users and the business think about a problem. Then use Conceptual models to message a shared…
Freemium continues to be a popular topic when it comes to revenue and business models for everything from games on mobile devices to Enterprise Software-as-a-Service (SaaS)…