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Career Making Virtual Contact

Virtual contact center agents - and the processes, management style and technology that support them - should not be seen as cost-cutting measures per se. Instead, they are…

Data & Analytics MaaS and UMF

Knowing the information about your data means gaining and winning a strategic control point in your enterprise to better understand the impact of change on your business.

Data & Analytics Alpine Spark Implementation - Technical

Alpine Data Labs presents a deep dive into our implementation of Multinomial Logistic Regression with Apache Spark. Machine Learning Engineer DB Tsai takes us through the…

Documents Chap 002

Slide 2.1 An Introduction to Object-Oriented Systems Analysis and Design with UML and the Unified Process McGraw-Hill, 2004 Stephen R. Schach [email protected] Copyright…

Data & Analytics Skillsoft Strategy: Harnessing the Power of Big Data

John Ambrose, SVP, Strategy Corporate Development and Emerging Business at Skillsoft, explores why big data is one of the hottest buzzwords in technology. Big data is already…

Design Ux of medicare big design 2014

Medicare.gov has many pieces, includig tools to compare doctors, nursinghomes and more. This presentation shows how a good user exerperience strategy contributed to a more…

Design Design for Engagement,Jesse James Garrett(HP53 – User Friendly 2013參會心得分享會)

本投影片分享HP53:UF 2013 分享會中,Richard Tsai所分享之Design for Engagement,JJG內容。經內化、整理與理解,重新進行製作。由於是理解後的詮釋,故可能會與原作者表達不同,各位若有興趣可參考投影片中的參考資料,有相關原文影片可再進行觀看。…

Design Conceptual models & Mental Models

Use mental models ot understand and communicate key understandings about how your users and the business think about a problem. Then use Conceptual models to message a shared…

Design Taxonomy of Seven Different Models of Freemium in B2B SaaS

Freemium continues to be a popular topic when it comes to revenue and business models for everything from games on mobile devices to Enterprise Software-as-a-Service (SaaS)…

Design Laws of Simplicity, Revisited

When I developed the laws of simplicity, I made these images shortly after. I'm now trying to remember what I was thinking back then .. -JM