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Business Bisnow - Zappos - DTP - November 20, 2013

1. ZAPPOS.COM DELIVERING HAPPINESS DOWNTOWN PROJECT 2. Downtown Project Collisions Community Co-Learning 3. Delivering Happiness - What’s Next? Clothing Customer Service…

Business Women 2.0 - 11/14/2013

1. ZAPPOS.COM DELIVERING HAPPINESS DOWNTOWN PROJECT 2. Slide 2 3. Downtown Project Collisions Community Co-Learning 4. Delivering Happiness - What’s Next? Clothing Customer…

Business E&Y Strategic Growth Forum 2014 - 11.14.14

1. ZAPPOS.COM DELIVERING HAPPINESS DOWNTOWN PROJECT 2. The Power of WOW ‘01 ‘02 ‘06‘03 ‘04 ‘05 ‘07‘00 ‘08 GrossSales$MM $1,000 800 600 400 200 3. THE #1…