Community management goes way beyond customer service and crisis management. Making human connections is absolutely crucial to the success of your business. There is no avoiding…
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Building Donor Loyalty: Best practices for success in any economic climate Sponsored by:A ServiceOf: After The Gift: How To Build A Satisfied, Loyal Donor Base Tina Cincotti…
Chapter 6: Prospective Analysis: Forecasting Copyright (c) 2008 Thomson South-Western, a part of the Thomson Corporation. Thomson, the Star logo, and South-Western are trademarks…
Metrics How to implement metrics for IT service management 571 9.2 How to implement metrics for IT service management W e are often too busy to ask for directions. Implementing…
1. Performance Measurement Systems and Culture: Lessons from Small-to-Medium Enterprise Organizations Shelby Danks District Continuous Improvement Facilitator Hurst-Euless-Bedford…