This came out for day 16 of RMA Consulting's UX Advent Calendar of 2010.A quick introduction to Kano for User Experience / Design folk. Can be used for Agile as well.…

A WAY TOWARDS BETTER CUSTOMER SATISFACTION BY:- Hemant kumar suman 108243,IEM-1 INTRODUCTION  “Market: battle of products battle of perceptions.”  Better Understanding…

Kano Model Quality in Distribution and Supply Chain Channels Objectives Origins  Purpose  Process Model  Key Elements  Methodology  Application  Examples…

OPERATIONS MANAGEMENT PROJECT A Study on Six Sigma Techniques AndIts application in reduction of seat rejection At BOSCH LTD. Submitted by Ankur Bhaskar Ghosh(11FN-013) Saurabh…

above the fold @oneill_jim #uipatterns UI Patterns: A Practical Toolkit Jim OâNeill above the fold (UX design agency) Me on Twitter @oneill_jim #uipatterns Hi, my name is…

Market Research 6Sigma 1 THE KANO MODEL “HOW TO DELIGHT YOUR CUSTOMERS” Lawrence (Laurie) Phillips 2/4/2011 The Kano Model – What is it? 2  Professor Noriaki Kano…

PowerPoint Presentation Lourenço P. Soares | Alexandre Klaser Goal-based Priorization Backlog http://www.flickr.com/photos/toiletqueue/ Backlog http://www.flickr.com/photos/herby_fr/…

Process model for the creation of an intranet concept. A new intranet lays an important foundation stone for the modern way of working together. Nowadays most company’s…

1. Voice of the Customer How to get insight on what customers need 2. When do you use this tool? This tool is used to identify customer needs. As a prerequisite... Customer…

1. inB U S iN E S S Richard Randolph Community Outreach Director Manasota SCORE [email protected] 2. Our Journey Today Why Business Creativity Matters It’s…