Whether it's healthcare, energy, tech, or even governmental, services are the way people experience, consume, and pay the output of most organizations. This diverse…

Slides from a 1/2 day workshop introducing interaction design.

The difference between Personalization and Customization. Also explored are user experience issues with personalization. Case study of personalization features in GMail,…

I began college as a film student. I’ve always loved storytelling, particularly visual storytelling in the forms of film and animation. Well-made films show us that they…

Aaron Rincover and I presented this workshop at Seattle Make-a-Thon on November 6, 2010, sponsored by IxDA Seattle, AIGA Seattle, and Interact. When designing interactions…

Seminar presentation for 3rd year comp. Engg students. Targeted Mobile Advertising System is now used by almost every smartphone holder. The latest updates in Google Local…

In this presentation we explain what changed in the Facebook layout, and what this means for your brand, how you should respond to these changes. We include many examples…

Measuring the reach of your social media efforts is a good first step--but it’s not enough. Chris will describe the social tools that aggregate, syndicate, and amplify…

Keynote at the HTML5DevConf 2014 in San Francisco, explaining how many of the outreach we do these days looks a lot like sales pitches in the mid-noughties. They will make…

As the game industry matures and games become more and more complex, there is an increasing need to develop methodologies for analyzing and measuring player experience, in…