When UX strategy drives innovation, the end result is more than technical capability and beautiful interfaces: it is an experience differentiated by helping people surpass…

Aug 3, 2013 Taipei @ Code for Tomorrow's Data Weekend. Introducing "Urban Design" and why it's related to Urban Data. How does data utilization helps…

An overview of design thinking.

Chapter 10 Innovation and Change ©2004 by Nelson, a division of Thomson Canada Limited 1 What Would You Do?      ©2004 by Nelson, a division of Thomson Canada…

Presented at Big Design Conference in Oct. 2013. Can we finally let go of the Designer/Wizard Myth? Not that it wasn’t an enchanting tale: The socially awkward genius all…

Understanding systems behavior is an essential part of any UX strategist’s toolkit. In this talk, we'll introduce systems-thinking concepts that are of practical use…

How to innovate in large organizations with a three-maxima model of management. Looks at Lean Startup and other business models (Innovator's Dilemma, Three Horizons)…

Whether it's healthcare, energy, tech, or even governmental, services are the way people experience, consume, and pay the output of most organizations. This diverse…

Dawn Field's opening presidential address to the 13th Genomics Standards Consortium workshop in Shenzhen, 5th March 2012