Slide 1 Slide 2 1 PowerPoint ® to accompany Second Edition Copyright © The McGraw-Hill Companies, Inc. Permission required for reproduction or display. Medical Assisting…

Slide 1 Slide 2 © 2009 The McGraw-Hill Companies, Inc. All rights reserved 11-1 Telephone Techniques PowerPoint® presentation to accompany: Medical Assisting Third Edition…

Slide 1Chapter 4 Communicating on the Telephone Slide 2 Learning outcomes Describe the role and responsibilities of the telephonist; Describe a range of telephone systems;…

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1. View this email in your browser Digital Solutions Exclusively for the Health Sector How do you manage patient input to your website design? Our main feature this…

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1 Deal with incoming telephone calls from customers Unit A11 What you will learn: ■■ To use communication systems effectively ■■ To establish rapport with customers…