With today’s customers actively engaging in social media, the world of marketing and customer service has fundamentally changed. Customers control the conversation and…
The modern customer is smart, engaged, and has already researched your product and you. They are well connected, and present on many different channels and platforms. So…
In collaboration with Research Report 2013 Findings from the 2013 social business global executive study and research project Social Business: Shifting Out of First Gear…
ReseaRch RepoRt 2013 Social Business: Shifting Out of First Gear By David Kiron, Doug Palmer, Anh Nguyen Phillips, Robert Berkman Findings From the 2013 social business global…
Slide 1 Social Media: Threat or Promise? Google+ Facebook Twitter LinkedIn âFreemiumâ model Private Social Networks Mobile Privacy BlackPlanet.com, Flickr.com, Reunion.com,…
This presentation was the final keynote at Womma, Nov, 2010 in Las Vegas It's based off the research report of the same title: "Career Path of the Corporate Social…