Technology Service Cloud Using Knowledge Centered Support (KCS) with Salesforce Knowledge

Service Cloud: Using Knowledge-Centered Support (KCS) with Salesforce Knowledge Greg Oxton, Consortium of Service innovation, Executive Director Catherine Gabrieli, PTC,…

Business Dreamforce 2013 - Knowledge session: Empower Your Agents and Your Customers.

Join us to learn how Wonga and EMC Mozy use Salesforce Knowledge to provide the right answer to their customers wherever they are, and help their agents stay on top to deliver…