The future of work is here. We need 21st century leaders to build connected organizations on the edges. This deck summarizes my model on how to implement strategy through…

Online communities have taken hold among businesses, to connect employees, customers and partners. However, community management as a profession is largely misunderstood…

Designing with emotion: a field workbook from Intuit. Immersion is about using emotional design to create awesome customer experiences. The workbook includes an overview…

Patrick Quattlebaum, Managing Director, Adaptive Path The Softer Side of Design - The design process can be applied to solving problems as small as making a user interface…

Workshop held at Giant Conference 2014 in Charleston SC. Service Design is gaining popularity in the United States as a better approach to defining, designing, and orchestrating…

When designing or redesigning an application, Nimble Partners focuses on three core principles: consistency, hierarchy, and personality. We can think of these principles…

A Beta version of the Service Innovation Canvas.

Keynote talk at the AMIA Spring Conference in the PHR track (Personal Health Records), focussing on international develoments and a new paradigm which I call PHR 2.0

Kids of two years of age are typically able to throw a ball overhand. Bright Start Academy introduces games for the kids to let them learn throwing and catching and makes…

The Foundational Principles behind the 7 Highly Effective Habits. A good idea to start with this before one jumps straight into the 7 Highly Effective Habits.