Slide 1 Slide 2 Visions of the Future of Computing Professor Peter Excell Professor of Communications / Athro Cyfathrebu Glyndwr University / Prifysgol Glyndŵr Slide 3 Computing:…
Slide 1 1 Service Quality Slide 2 2 What is service quality? u Q is conformance to specifications u Q is the degree to which customer expectations are satisfied u Q means…