The Berlin spring drinks invite you to discuss and explore service innovation in the retail sector. What are business challenges? What are emerging drivers? What behavioural…
Presented to some of the top CMOs and Marketing Executives in the Financial Services Industry, this deck walks through the declining contact rates of traditional marketing…
Is your business starting to feel more like an IT service provider than anything else? Have the needs of your people, business, and customers taken a back seat to huge tech…
A 'Digital First' mindset is fundamental for financial services providers focused on significantly enhancing customer satisfaction, building customer loyalty and…
Online communities have taken hold among businesses, to connect employees, customers and partners. However, community management as a profession is largely misunderstood…
A collaboration between Srini Rao and David Crandall - Every year on his birthday Srini shares one lesson for each year he's been alive. This year he asked if I'd…