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Business Top 10 Customer Pet Peeves and How You Can Avoid Them

One out of three people are routinely disappointed by customer service interactions. Only 7% say their expectations are usually exceeded.1 Why does this matter? Customers…

Business 2014 Online Marketing Trends

Ideas on innovation in online marketing and technology platforms thats will be important in 2014. Uploaded by Dave Chaffey, CEO SmartInsights.com and co-author of Emarketing…

Business Startup Metrics, a love story. All slides of an 6h Lean Analytics workshop.

Everything you need to know about Startup Product Metrics. This is a slideshare exclusive. The full 8hour workshop deck. #iCatapult Workshop - 2013-08-12 Links: http://klinger.io/…

Business Brand Innovation by Peter Fisk

Innovating your brand - purpose, concept, solutions, experiences, extension, optimisation - for profitable growth. For more info contact [email protected]

Business Change - tools and ideas to meet the future

A collaborative presentation. For the next 90 minutes we will give you ideas to understand the future and collaborative tasks to put it into your context. By the end you…

Marketing The Content Marketing Imperative For The Argyle Executive Club

Presented to some of the top CMOs and Marketing Executives in the Financial Services Industry, this deck walks through the declining contact rates of traditional marketing…

Business Top 10 Customer Experience Trends of 2014

In 2013, we have learned that implementing a strategic focus on the customer will help retention, improve brand reputation and increase profits by lowering the customer acquisition…

Business Intro to value propositions for entrepreneurs

What is your business'value proposition - what investors want to know. This is a primer for entrepreneurs and, frankly, intrapreneurs on working out a solid value proposition…