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Business Steve Towers nasscom bpo summit 2012 opening keynote

1. KEYNOTEOUTSIDE INThe Power of Putting the Customerat the centre of your business 2. KEYNOTEOUTSIDE INThe Power of Putting the Customerat the centre of your business [email protected]

Documents From Complexity To Client Centricity

1. IBM Global Business Services BankingExecutive ReportIBM Institute for Business ValueFrom complexity to client centricityWith simple smart service 2. IBM Institute for…

Business Building the Customer Centric Financial Services Enterprise - A Steria white paper

1. A Steria White Paper Building the Customer Centric Financial Services Enterprise è www.steria.com/uk Prepared by: Sean Tomlinson, Head of Consulting, Financial Services…

Documents A Customer Centricity Paradox, a 2012 Acxiom & Digiday State of the Industry Report

1. a customercentricityparadoxthe 2012 acxiom and digiday“state of the industry” reportStudy finds customer centricity is an aspirationalgoal but not yet a reality for…

Business How to Win One of the Top 3 Customer Service Awards

1. noHold Inc. Copyright© 2013 How to Win One of the Top 3 Customer Service Awards 2. CHAPTER 1 How to Apply for the 3. 1. Select a category that fits best for what your…

Data & Analytics Customer centricity for media companies

1. Customer Centricity for Media Companies NGDATA Webinar – June 10th 2014 2. 2Copyright 2014. Confidential – Distribution prohibited without permission New channels…

Presentations & Public Speaking Customer journey mapping

1. MORE CUSTOMER SERVICE EXPERIENCEWITH LESS BUDGET & STAFFWorkshop led by…..Terry Gatward 2. AGENDA• Objectives• Introductions & Current State• Why Customer…

Documents Growth Drivers of Indian paint Industry

Growth Drivers of Indian paint Industry Per capita consumption at 1.5kg is way below the developed (20kgs) as well as the developing market standards. Usage of lime extracts…

Recruiting & HR Integrated Employee Engagement using InfoSlips and and Self Service

1. InfoSlips documents reinvented. InfoSlips for Integrated Employee Engagement and it’s relationship with Self-Service 2. BI Org Design Manpower Planning Self-Service…

Marketing The fair exchange tutorial balancing customer needs and business objectives

1. Balancing customer needs and business objectives to achieve customer centricity! 2. •  The State of Marketing! •  • Customers! Business!•  Digital Experience!…