One out of three people are routinely disappointed by customer service interactions. Only 7% say their expectations are usually exceeded.1 Why does this matter? Customers…

What is social media? How can your organization effectively use social media tools including Facebook, Twitter, blogs, and YouTube to gain a competitive advantage and win…

Presentation on Twitter Basics, Best Practices and Strategies for Public Relations by Ogilvy PR's 360 Digital Influence team.

This presentation aims to explain how the digital world change the commerce forever. Digital, mobile, collaboration have changed forever the way we will do business in the…

A simple guide to being strategic with social media for business.

Co-creation is a hot topic these days. Involving customers in the decision flow of a brand/company is one of the cool, new ways of doing marketing. In our research we found…

As UX pros, whether designing or analyzing, ideas are at our core. We spend years learning how to shape ideas into assets - reporting user insights, designing prototypes,…

cxpartners Singapore workshop

Presentation first delivered at the 2010 Bessemer Cloud Conference introducing design concepts for non-designers, simple tactics to improve existing products, and strategies…