This Sketchnote Guide has sketchnotes of all the talks presented at Adaptive Path's Service Experience Conference 2013. The design of services, products and experiences…

User Experience Designers are increasingly asked to design for social engagement with features like following, commenting, and the critical piece of the viral web; sharing.…

Dana VanDen Heuvel is a widely recognized expert whospeakes regularly on blogging, podcasting, RSS, Internetcommunities, interactive marketing trends, and bestpractices.…

A basic framework for thinking about brands -- I created this presentation as an introduction to the thinking and social brand strategy offerings my company (9teen9d) provides…

Why and how to conduct a Social Media Assessment using the Four Quadrant Methodology.

The Conversation Company is a story about boosting your business by investing in company cutlure, people (internal & external) and social media. A Conversation Company…

Presented at the Social Marketing course, Lugano, October 13, 2008. Social Media could be used for promoting social marketing campaigns. In the Web 2.0 it is important to…

Anne Peyton will show you how to develop a stewardship program, and flip your internal switch from ‘I know I need to, but I never have time!’ to ‘I’m building stronger…