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Sketchnote Guide to the Service Experience Conference [October 3-4, 2013 in SF, CA]
Design Sketchnote Guide to the Service Experience Conference [October 3-4, 2013 in SF, CA]

This Sketchnote Guide has sketchnotes of all the talks presented at Adaptive Path's Service Experience Conference 2013. The design of services, products and experiences…

Why We Share
Design Why We Share

User Experience Designers are increasingly asked to design for social engagement with features like following, commenting, and the critical piece of the viral web; sharing.…

The Good, the Bad and the Ugly of Social Media and e-Communications
Business The Good, the Bad and the Ugly of Social Media and e-Communications

Dana VanDen Heuvel is a widely recognized expert whospeakes regularly on blogging, podcasting, RSS, Internetcommunities, interactive marketing trends, and bestpractices.…

Brands Are People
Economy & Finance Brands Are People

A basic framework for thinking about brands -- I created this presentation as an introduction to the thinking and social brand strategy offerings my company (9teen9d) provides…

The Conversation Company
Education The Conversation Company

The Conversation Company is a story about boosting your business by investing in company cutlure, people (internal & external) and social media. A Conversation Company…

Social Media & Social Marketing. The Power of Conversations
Education Social Media & Social Marketing. The Power of Conversations

Presented at the Social Marketing course, Lugano, October 13, 2008. Social Media could be used for promoting social marketing campaigns. In the Web 2.0 it is important to…

You Had Me At Hello
Investor Relations You Had Me At Hello

Anne Peyton will show you how to develop a stewardship program, and flip your internal switch from ‘I know I need to, but I never have time!’ to ‘I’m building stronger…