Get the content strategy you want by tying your work to the things that matter to business, savvy metrics, intentional stakeholder management, and maximizing the capacity…

Customers don't care about these efforts. they care about meeting their needs across touchpoints and across the competitive landscape. When done well, an experience…

Created for presentation at the Richmond Federal Reserve's "Unleashing the Power of Local Data" Conference http://www.richmondfed.org/conferences_and_events/community_development/2011/unleashing_data_20111013.cfm…

My presentation at InterAction's Forum 2014 http://www.interaction.org/forum-2014-workshops#FRI10:45-12:15 The Changing World of Internet Domains: What Every NGO Should…

ICU Infections , Infection Control in ICU's

Transformation in Integration sponsored breakfast session at the International Forum on Quality and Safety in Healthcare, Paris 10 April 2014