Deloitte’s fifth annual Technology Trends report. The theme of this year’s report is Inspiring Disruption. In it, we discuss 10 trends that exemplify the unprecedented…

Onboarding is a critical phase of the user's journey, but the first-time user experience is often neglected during the design process. This presentation draws on principles…

Service design is changing, but how? here's some ideas from a talk I gave at the Institute for Government to Chief Executives of London Local Authorities.

Recent innovations are causing an inflection point in the mobile UX landscape, providing the opportunity to invent new and more human ways for people to interact with information.…

Mobile prototyping essentials workshop with Rosenfeld Media - May 24th

EAL SALES DATA SHEET Wiley Online Library Journals List 2010 Journal Code Print ISSN Electronic ISSN Journal full title ABAC ACEM ACFI AAS AAR AYA AYB AYC AYD AYE2 AYF2 ANE…

UX (or User Experience) incorporating usability studies, ethnographic research, and service design, is now being actively embraced by librarians. This presentation details…

Education Service Innovators presentation at AHFE Human-Side of Service Engineering conference Krakow Poland. ISSIP, IBM, Smarter Planet, T-shapes, Service Science

The Dictionary of Brand: Sponsored by Google. Written by Marty Neumeier. Designed by Liquid. Before Google came on the scene, advertising was little more than one-way communication—companies…