Technology Service Cloud Using Knowledge Centered Support (KCS) with Salesforce Knowledge

Service Cloud: Using Knowledge-Centered Support (KCS) with Salesforce Knowledge Greg Oxton, Consortium of Service innovation, Executive Director Catherine Gabrieli, PTC,…

Documents Salesforce Knowledge Implementation Guide

Salesforce.com: Winter ’13 Salesforce Knowledge Implementation Guide Last updated: January 4 2013 © Copyright 2000–2012 salesforce.com, inc. All rights reserved. Salesforce.com…