Slide 1.1 Chapter 1 Competition and product strategy Michael Baker and Susan Hart, Product Strategy and Management, 2nd Edition, © Pearson Education Limited 2007 Slide 1.2…

1. Best Practices in Searching For and Hiring New Faculty ADVANCE-NE Faculty Committee Concetta DiRusso, Chair Oct. 11, 2012 2. ADVANCE Faculty Committee 2008-2012 Shireen…

1. Customer Experience Management+ 2. Managing Director of shaunsmith+co  Author of best selling books on brand and customer experience  Consulting internationally…

1. Customer Experience Management+ 2. Managing Director of shaunsmith+co  Author of best selling books on brand and customer experience  Consulting internationally…

1. Call Center Strategies 2009Improving Service DeliveryAssembling the right mix of resources to ensure high-quality, cost-effective customer care is a constantly evolving…

1. 1Rushdi Shams, Dept of CSE, KUET, Bangladesh 2.  Software failures take place all over the world.  It happens to large companies and small ones.  It happens to…

Slide 1Overview of Model Structure Revision 3.0 European Conference Hotel Metropole, Brussels October 25-27, 1998 SCOR Primer Slide 2 The Supply Chain Operations Reference-model…

Slide 1 Slide 2 Six Sigma 66 66 Sam Tomas, CFPIM, CRM, C.P.M. Kokopelli Slide 3 2 What is Six Sigma? Sigma is the Greek letter “  ” that represents the…

1.3 Conversations You Need to Win 2. Q: #1 Reason Don’t Hit Quota? A: Inability to Articulate Value! Leads Products Process Training CRM 3. STATUSQUO THREATENED DEFINE…

1.3 Conversations You Need to Win 2. 70% 20% 100% Hot Spike Hot The Hammock 3. AVOID THE HAMMOCK 4. 10% 65% Picture Superiority Effect 88% Conversation 5. Which Picture is…