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Page 1: Typewriters to iPods:  Communication across Generations

Patrick IbarraPatrick IbarraThe Mejorando GroupThe Mejorando Group

Typewriters to iPods: Typewriters to iPods: Communication across Communication across

GenerationsGenerations

WRIPAC 2008Fall Program

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Issues of Today & Issues of Today & TomorrowTomorrow

Aging workforce – “brain drain”Aging workforce – “brain drain” Knowledge lossKnowledge loss Competitive marketplace & Competitive marketplace &

demographic changesdemographic changes Increasing service demandsIncreasing service demands Ebb and flow of budgetsEbb and flow of budgets

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Why Now?Why Now?

46.3% of local government workers 46.3% of local government workers are 45 or older. are 45 or older.

State governments could lose more State governments could lose more than 30 percent of their workforce.than 30 percent of their workforce.

53% of federal government 53% of federal government employees are eligible for employees are eligible for retirement.retirement.

More job openings are expected to More job openings are expected to result from replacement needs than result from replacement needs than from job growth.from job growth.

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Changes we’ve seen…Changes we’ve seen…19781978 20082008

Long hair Long hair Longing for hair Longing for hair KegKeg EKGEKG Acid rock Acid rock Acid reflux Acid reflux Hoping for a BMW Hoping for a BMW Hoping for a BM Hoping for a BM Going to a new, hip joint Going to a new, hip joint Receiving new hip jointReceiving new hip joint Rolling Stones Rolling Stones Kidney Stones Kidney Stones Being called into principal's office Being called into principal's office Calling Calling

principal's office principal's office Screw the system Screw the system Upgrade the system Upgrade the system Disco Disco Costco Costco Passing the drivers' test Passing the drivers' test Passing the vision test Passing the vision test

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Cultural ChangesCultural Changes

You TubeYou Tube My SpaceMy Space Face bookFace book Ipod/Iphone Ipod/Iphone TwitterTwitter TextingTexting

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QuickTime™ and a

are needed to see this picture.

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I always arrive I always arrive late at work, but I late at work, but I make up for it by make up for it by

leaving early.leaving early.

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EngagementStrategies

EngagementStrategies

AccessAccess

VisibilityVisibility

OpportunityOpportunityEmbraceChange

EmbraceChange

Training & Development

Training & Development

CollaborativeCollaborative

Ability to Impact

Ability to Impact

Young People Today…Young People Today…

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Yesterday’s AdYesterday’s AdJob QualificationsJob Qualifications: The primary function of this employee is to plan, develop, and implement neighborhood : The primary function of this employee is to plan, develop, and implement neighborhood preservation, code enforcement, and citizen participation programs to improve the quality of neighborhoods in preservation, code enforcement, and citizen participation programs to improve the quality of neighborhoods in the City.  This position performs all duties in accordance with the City Charter, City ordinances, the City's the City.  This position performs all duties in accordance with the City Charter, City ordinances, the City's personnel rules, and Federal and State regulations. The work is performed under the general direction of an personnel rules, and Federal and State regulations. The work is performed under the general direction of an Assistant City Manager, but considerable leeway is granted for the exercise of independent judgment and Assistant City Manager, but considerable leeway is granted for the exercise of independent judgment and initiative. Supervision is exercised over the work of Neighborhood Programs and Code Enforcement.  initiative. Supervision is exercised over the work of Neighborhood Programs and Code Enforcement.    Some examples of position responsibilitiesSome examples of position responsibilities will be to perform duties including, but not limited to, direct, will be to perform duties including, but not limited to, direct, implement, manage and supervise the programs, operations, activities, budget and employees of the implement, manage and supervise the programs, operations, activities, budget and employees of the Neighborhood Resources Division charged with developing a vision and approach to facilitate improvements; Neighborhood Resources Division charged with developing a vision and approach to facilitate improvements; oversee administration of Code Enforcement, and Neighborhood Programs Office; plan and implement oversee administration of Code Enforcement, and Neighborhood Programs Office; plan and implement improvement to enhance Division's operational effectiveness; develop partnerships with other departments, improvement to enhance Division's operational effectiveness; develop partnerships with other departments, governments or agencies to work on joint projects and address neighborhood initiatives, code enforcement and governments or agencies to work on joint projects and address neighborhood initiatives, code enforcement and remediation by establishing interdepartmental or intergovernmental agreements; implement and evaluate the remediation by establishing interdepartmental or intergovernmental agreements; implement and evaluate the City's policies and objectives for community outreach and volunteerism developing new and revised program City's policies and objectives for community outreach and volunteerism developing new and revised program policies, processes, and procedures; act as a liaison with other City departments, City Council, neighborhood policies, processes, and procedures; act as a liaison with other City departments, City Council, neighborhood groups, public and private agencies, and other communities and conducts meetings and presentations with such groups, public and private agencies, and other communities and conducts meetings and presentations with such groups as needed; and manage resources related to compliance efforts associated with City codes such as groups as needed; and manage resources related to compliance efforts associated with City codes such as nuisances, habitability and maintenance standards, and related codes and abatement procedures, determines nuisances, habitability and maintenance standards, and related codes and abatement procedures, determines priorities for compliance and enforcement in these areas, and monitors the status of such efforts.priorities for compliance and enforcement in these areas, and monitors the status of such efforts.  Six (6) or more years of progressive management experience in directing neighborhood improvement programs;Six (6) or more years of progressive management experience in directing neighborhood improvement programs;  A bachelor's degree in public relations, business administration, management, communications or related field;A bachelor's degree in public relations, business administration, management, communications or related field;  

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AdventurerAdventurerss

Wanted!Wanted!

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Today’s AdToday’s Ad

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Who are we?Who are we? A Consulting PracticeA Consulting Practice What do we do?What do we do? Partner with organizations and Partner with organizations and

implement solutions to improve organizational implement solutions to improve organizational performance.performance.

How do we do that?How do we do that? We provide expertise in:We provide expertise in:Organizational Effectiveness StrategiesOrganizational Effectiveness StrategiesSuccession/Workforce PlanningSuccession/Workforce PlanningTeam BuildingTeam BuildingLeadership and Management Skills TrainingLeadership and Management Skills Training

How do you contact us?How do you contact us? Patrick Ibarra, 925-518-0187 Patrick Ibarra, 925-518-0187 or [email protected] [email protected]

Web addressWeb address:: www.gettingbetterallthetime.com www.gettingbetterallthetime.com

Our mission is to help organizations and Our mission is to help organizations and their members “get better all the time”their members “get better all the time”

The Mejorando Group The Mejorando Group


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