PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
STUDENT HANDBOOK
Level 1, 212 King Street, Melbourne, Victoria – 3000 Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
Version 4.0
Technical Education Development Institute (TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
True Education Pty Ltd Trading as Technical Education Development Institute Page 2 of 62
Contents Orientation program .......................................................................................................................................... 5
Student orientation self-assessment ........................................................................................................ 5
Institute Contact Details ........................................................................................................................... 7
Student Contact Officer ............................................................................................................................. 7
Refund Policy .............................................................................................................................................. 8
Information for Students ................................................................................................................................ 12
Course assessment ................................................................................................................................ 12
Submission of Assignments ...................................................................................................................... 12
In Class Activities/Exercises .................................................................................................................... 13
Assessment Guidelines ................................................................................................................................ 13
The Assessment Policy ............................................................................................................................. 13
Assessment : ................................................................................................................................................. 14
Reassessment ............................................................................................................................................ 15
Definitions .................................................................................................................................................. 18
Backup Discs/Memory sticks ............................................................................................................. 19
Access to Computers ............................................................................................................................. 19
Use of Computers ................................................................................................................................... 19
Use of the internet and the World Wide Web ............................................................................... 19
Breaches of Copyright .......................................................................................................................... 19
Course delivery ........................................................................................................................................... 19
Credit transfer ............................................................................................................................................ 20
Pathways ................................................................................................................................................... 20
Qualifications to be issued .................................................................................................................. 20
Recognition of prior learning (RPL) ................................................................................................. 20
Student orientation ............................................................................................................................... 20
Training facilities .................................................................................................................................... 20
Student Support Services Policy ............................................................................................................... 21
Facilities .................................................................................................................................................... 26
Dispute resolution procedure ............................................................................................................ 26
Helpful contacts ...................................................................................................................................... 27
Relevant legislation ............................................................................................................................... 28
Student code of behavior .................................................................................................................... 28
Visa requirements ....................................................................................................................................... 30
Change of address ................................................................................................................................. 30
Student initiated deferral or suspension of enrolment ............................................................. 30
Student cancellation of enrolment ................................................................................................... 30
Institute initiated suspension or cancellation of enrolment ................................................... 30
Institute deferral of commencement .............................................................................................. 31
Technical Education Development Institute (TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
True Education Pty Ltd Trading as Technical Education Development Institute Page 3 of 62
Department of Immigration and Border Protection ................................................................... 31
Qualification content, core and elective units ...................................................................................... 36
BSB30412 – Certificate III in Business Administration............................................................ 36
BSB40212 – Certificate IV in Business ........................................................................................... 36
BSB40507 – Certificate IV in Business Administration ............................................................. 37
BSB50407 – Diploma of Business Administration ...................................................................... 37
BSB51107 – Diploma of Management ............................................................................................. 38
BSB60207 – Advanced Diploma of Business ................................................................................ 38
UEE30911 - Certificate III in Electronics and Communications ............................................ 38
UEE41511 Certificate IV in Video and Audio Systems ............................................................... 39
UEE50511 Diploma of Electronics and Communication Engineering ................................... 40
Living in Melbourne ..................................................................................................................................... 42
Australia ................................................................................................................................................ 42
Victoria .................................................................................................................................................. 42
Melbourne ............................................................................................................................................. 42
Climate ................................................................................................................................................... 43
International sporting events: ..................................................................................................... 43
Art ............................................................................................................................................................ 43
Multiculturalism ................................................................................................................................. 43
Language .............................................................................................................................................. 44
Religion .................................................................................................................................................. 44
Health care ........................................................................................................................................... 44
Food ........................................................................................................................................................ 45
Electricity .............................................................................................................................................. 45
Transport .............................................................................................................................................. 45
Telephones ........................................................................................................................................... 45
Entertainment ..................................................................................................................................... 46
Travel ..................................................................................................................................................... 46
Budgeting ............................................................................................................................................. 46
Money and banks ............................................................................................................................... 46
Normal bank trading hours ........................................................................................................... 46
Credit cards .......................................................................................................................................... 46
Currency ................................................................................................................................................ 46
Accommodation ................................................................................................................................. 47
Overseas Student Health Cover (OSHC) .................................................................................. 47
Australia welcomes overseas students .................................................................................... 48
Study Methods .................................................................................................................................... 48
Cost of Living ...................................................................................................................................... 48
Food ........................................................................................................................................................ 48
Personal Effects/Services .............................................................................................................. 48
Technical Education Development Institute (TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
True Education Pty Ltd Trading as Technical Education Development Institute Page 4 of 62
The ESOS Framework ................................................................................................................................. 49
Course Progress and Intervention Strategy [National Code 10]........................................... 51
Reporting to DIBP ............................................................................................................................. 52
Intervention strategy (for students identified as being “at risk” of not meeting satisfactory course progress requirements) .......................................................................... 52
Student complaints and appeals ....................................................................................................... 54
Student Transfer ..................................................................................................................................... 57
Letter of Release ................................................................................................................................ 57
Enrolling a transferring student .................................................................................................. 59
Student behavior .................................................................................................................................... 59
Student Security and Safety Policy ......................................................................................................... 61
Technical Education Development Institute (TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
True Education Pty Ltd Trading as Technical Education Development Institute Page 5 of 62
Orientation program Our orientation program covers the information listed below and will be conducted on the first day of your course. It is essential that you attend the orientation program otherwise you may
miss out on information that affects your study, your visa and your enjoyment of your stay in Australia.
The purpose of the orientation session is to fully inform new students of most aspects of life at the Institute and to provide an introduction to studying, Melbourne’s costs of living,
transportation, facilities, banking and accommodation. In addition, Institute staff will be introduced a tour of the Institute and the local area will take place and an opportunity to ask questions will be given.
• Fees and fee refunds
• English skills and study
• Assessment
• Recognition of prior learning credit transfer
• Institute contact details
• Student visa conditions
• Working and your student visa
• Health insurance
• Banking and tax file numbers
• Transport and travel between campuses
• Communication (e.g. internet and mobile phones)
• Complaints and appeals
• Student code of behaviour
• Attendance requirements
• Course progress requirements
• Completion of the course in the normal amount of timeInstitute
• Keeping address and contact details up-to-date
• Support services for students
• Legal services for students
• Emergency and health services for students
• Institute facilities and resources
Student orientation self-assessment
After your orientation program, please go through the list below and make sure that you can check off each item as having been done and understood. If there are any items that you
cannot check off then you must contact the Principal of the Institute so that these matters could be properly explained to you.
Have you:
� A copy of the Student Handbook
� Checked your enrolment status and if required, please make relevant amendments of necessary information
� Obtained the names and contact details of key administrative person in the Institute
� Acquired course textbooks and any other materials necessary
� Understood the terms "cheating" and "plagiarism" as they pertain to Institute study
� Familiarised yourself with the key support services of the Institute
� Known the type of assessment you will receive in your course
Technical Education Development Institute (TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
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� Understood the criteria, weighting, and submission dates of the assessments you have been set
� Understood the nature of the feedback you are likely to receive from teachers
� Understood the grading system of assessment tasks at the Institute
� Appreciated the need for balance between academic and social experiences at the Institute
� Understood the number of contact hours you have per week
� Located the toilets in the Institute
� Located the emergency exits in the Institute
� Familiarised yourself with the public transport timetable
� Established a meeting point and time to catch up with friends
� Understood the Institute attendance requirements
� Understood the Institute academic progress requirements
� Understood the work permit requirements
� Understood work-based training and assessment requirements
Technical Education Development Institute (TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
True Education Pty Ltd Trading as Technical Education Development Institute Page 7 of 62
Institute Contact Details
Street Address Level 1, 212, King Street, Melbourne 3000
Postal Address Level 1, 212, King Street, Melbourne 3000
Phone 03 9043 3926
Fax 03 8678 0671
Email [email protected]
Student Contact Officer
Manpreet Singh Oberoi– Mobile 0411952222
Name Position Phone/Fax/Email
MANPREET SINGH OBEROI CEO P: 03 9043 3926
F: 0386780671
M: 0411952222
VIKRAM ARORA TRAINING MANAGER P: 03 9043 3926
F: 0386780671
M: 0403597094
SUKHDEEP SINGH ADMINISTRATIVE MANAGER P: 03 9043 3926
F: 0386780671
M: 0433549626
RITESH PATEL STUDENT SUPPORT P: 03 9043 3926
F: 0386780671
M: 0433540504
24 Hour Emergency Contact Number:
Manpreet Oberoi: 0411952222
Technical Education Development Institute (TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
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Refund Policy
Purpose: The purpose of this policy is to set out the circumstances under which students may claim a refund and the associated procedures for handling refunds.
Responsibility: Administration Manager is responsible for reviewing the refund requests and processing them. Procedure:
1. Refund application requests must be made in writing on the student refund request form provided at Technical Education Development Institute, or alternatively, the refund request form may be downloaded from the website (www.tedi.vic.edu.au) or
requested via email from [email protected]. 2. Filled in form must be submitted with the administration department.
3. The Administration Manager will process and approve the refund amount (if applicable) based on the circumstances listed below. 4. Refund will be made directly to the account stated in the refund request form and
the student will be informed about the same via an email. 5. If the student is not eligible for any refund, based on the circumstances as stated
below, the student shall be informed of the same via an email. 6. Any refund given will be recorded in the College Student Information System
(VETTRAK) so that each student’s financial status is known.
FEE REFUND CONDITIONS REFUND APPLICABLE
1.0 Provider Default
Provider default is applicable in the following situations. i The course does not begin on the agreed commencement date, or
ii The course ceases to be provided at any time after it commences but before it is completed, or
iii The course is not provided in full to the student because a sanction has been imposed on the registered provider or any other reason.
This applies to all students at Technical Education Development Institute.
In the unlikely event that the college is unable to deliver your course in full, you will be offered a refund of any Tuition Fee
paid in advance for the default course. The refund amount will be calculated as follows:
The refund amount = weekly tuition fee x the number of weeks in the default period
a. The weekly tuition fee = total tuition fee for the course / number of calendar days in
the course x 7. This amount is rounded up to the nearest whole dollar.
b.The number of weeks in the default
period = number of calendar days from the
default day to the end of the period to which the payment relates / 7
The refund will be paid to you within 2 weeks of the day on which the course
ceased being provided. Alternatively, you may be offered enrolment in an alternative
Technical Education Development Institute (TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
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www.tedi.vic.edu.au
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course by the Institute at no extra cost. You have the right to choose whether you would prefer a refund of course fees, or to
accept a place at another college. If you choose placement in another course, we will ask you to sign a document to indicate that you accept the placement. If the
Institute is unable to provide a refund or place you in an alternative course the Tuition Protection Service will be
responsible for providing refunds or providing assistance to locate an alternative. However, students are primarily responsible for finding another college
which will accept them into an alternative course
REFUND PROCEDURES: • The student will need to supply in
writing to the Institute the nominated
method of re-imbursement.
• The money will be refunded to the
student within 14 days after the
written request is received.
2.0 Visa refused
before course commencement
2.1 In the event where
student’s initial visa is not granted.
In the event that the student’s visa has
been refused, the refund amount shall be calculated as follows under section 9 of the refund specifications:
The refund amount = the total course fee
minus 5% of the course fee received up to a maximum of $500
The total course fee also includes any non-
tuition fee paid. REFUND PROCEDURES: A written request for refund and proof
of visa refusal from the Australian
Government must be sent to the
Institute no later than four weeks after
visa refusal.
2.2 In the event where a student enrols in a Package Program and
the first course has commenced and the student visa is refused
before the commencement of second course.
The refund amount will be calculated for the student for the commenced course as follows
The refund amount = weekly tuition fee x the number of weeks in the default period
where
a. The weekly tuition fee = total tuition fee
for the course / number of calendar days in the course x 7. This amount is rounded up to the nearest whole dollar.
b.The number of weeks in the default
Technical Education Development Institute (TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
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period = number of calendar days from the default day to the end of the period to which the payment relates / 7
If the student has paid any tuition fee for
the second course, the refund will be calculated as
The refund amount = the total course fee
minus 5% of the course fee received up to a maximum of $500
REFUND PROCEDURES:
A written request for refund and proof
of visa refusal from the Australian
Government must be sent to the
Institute no later than four weeks after
visa refusal.
2.3 No proof of refusal from the Australian Government.
Refund will not be granted
3.0 Visa refused after commencement date 3.1 In the event that a student’s visa is not granted and the course has commenced.
The refund amount = weekly tuition fee x the number of weeks in the default period
a. The weekly tuition fee = total tuition fee
for the course / number of calendar days in the course x 7. This amount is rounded up to the nearest whole dollar.
b.The number of weeks in the default
period = number of calendar days from the default day to the end of the period to which the payment relates / 7
Tuition fee does not include any non-tuition fee that might have been paid by the student.
4.0 Cancellation before commencement date
4.1 In the event that the student cancels their
enrolment and requests a refund in writing 10 weeks or more prior to the course commencement.
A 70% refund of Monies paid for tuition fees will be issued to the student.
4.2 In the event that the student requests a
refund in writing 6 weeks up to 9 full weeks prior to the course commencement.
A refund of 50% of monies paid for the
tuition fees will be issued to the student.
4.3 In the event the student requests a refund in
writing 5 full weeks or less prior to course commencement
No refund will be issued.
4.4 If a student requests to defer to any following
intake/s before the commencement of the course initially applied for due to personal reasons.
There will be no refund of monies paid
towards initial deposit.
5.0 Cancellation on or after commencement date
No refund will be issued which includes all monies paid to Institute for Overseas
Technical Education Development Institute (TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
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5.1 Withdrawals notified in writing and received by the Institute on the commencement date or after the semester commences.
Student Health Cover (OSHC), airport pick up, accommodation booking and board.
5.2 There is a student default due to any of the following reasons.
i. The student failed to pay an amount he or
she is liable to pay in order to undertake the course. ii. The student breached a condition of his or
her student visa. iii. Misbehaviour by the student
No refund will be issued to a student either before or after commencement of course.
5.3 If a student fails to attend a course after the
start of the Course.
No refund will be issued which includes all
monies paid to Institute.
5.4 In the event that the student seeks and is granted approval by Institute to transfer to another
provider prior to completion of six months study of the principal course.
No refund will be issued of any course money paid in advance.
5.5 If a Student chooses to pay Tuition Fees on
an instalment basis on an agreed payment plan.
No refund will be issued for any course
money (paid on instalment basis). Instalments paid will be for course fees due and payable to the college for services already rendered.
6.0 Conditions 6.1 At the time of enrolment any Credit Transfer (CT)/ Recognition of Prior Learning (RPL) will be
discussed & granted after the student provides sufficient evidence, If the Credit Transfer allows shortening of the duration of the course pro-rata fees will be worked out and offered to the student. Once the student accepts this offer, there will be no further reduction of the fee.
6.2 Fees not listed in this refund section are not refundable. Prior to a student enrolling fees may be altered without notice. Once a student has completed enrolment, fees will not be subject to change for the normal duration of the course. If a course length is extended by the student then
any fee increases will be required to be paid for the extended component of the course.
6.3 Prior to a student enrolling fees may be altered without notice. Once a student has completed enrolment, fees will not be subject to change for the normal duration of the course. If a course length is extended by the student then any fee increases will be required to be paid for the extended component of the course.
6.4 If a student withdraws after any number of deferments The date on the original CoE will be considered for the purpose of determining the date of commencement of semester/course in relation to the college refund policy and other related polices
Technical Education Development Institute (TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
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Information for Students
Course assessment
A number of approaches to course assessment are used by theInstitute staff. Assessment
approaches may include: observation of performance in class or laboratories; case studies; projects; assignments; presentations; role plays; written tests and exams; work experience or work placement.
Students will be given advance warning of the time and form of any assessment and will not
be expected to sit an assessment they have not prepared for.
Students who are dissatisfied with their assessment outcome may apply for reassessment by contacting their trainer or assessor.
Students are entitled to a maximum of three assessment attempts for each assessment.
If after three assessment attempts, student’s competence is “Not Yet Competent”, they will be required to repeat the unit and pay any fees associated with repeating the unit.
Not attending for an assessment will be counted as one assessment attempt for each
occurrence unless:
a) the student can provide a certificate from a registered medical practitioner indicating that the student was medically unable to attend the assessment; or
b) The student can provide independent evidence of exceptional compassionate
circumstances beyond the student’s control, such as serious illness or death of a close family member to explain the non-attendance at the assessment.
Types of Assessment
Assignment:
An assignment is regarded as any work required for the assessment of competency; the due date for assignments is final. Assignments received after the due date may not be assessed.
Submission of Assignments
• Assignments are usually completed outside normal class times and time allocations are reasonable.
• All assignments should be submitted using the appropriate “assignment Cover Sheet”. Students should retain a backup copy of their assignments until the original is returned.
• All assignments must be presented in word-processed format. All assignments will be marked on content, in relation to the performance criteria. The assignment outline may specify a presentation com potent or style of format.
• All assignments are to be submitted to your teachers in scheduled class time. Assignments will not be accepted by any of the Academy staff at any time; they will only be accepted by the relevant teacher concerned.
Case Studies
A case study is a written or verbal presentation of a situation that either did or could happen in a related area. Students are then required to solve problems or make decisions.
Presentations
Students may be required to make a presentation to the class, either as an individual or as part of a group. This usually involves research of the topic, design of the presentation and
selection of appropriate presentation aids such as videos, poster, overhead transparencies, etc. A written submission may be required to support the presentation.
Technical Education Development Institute (TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
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Tests
Students may be required to complete a written test. This may consist of short answer questions, multiple choice, open-ended essay, sentence completion, structured essay, true-false questions, or matching pair’s questions.
In Class Activities/Exercises
Students may be assessed by way of an in-class exercise and/or experiential activity during a class.
Assessment Guidelines
All assessments are identified on the Unit Descriptor as a part of the assessment requirements.
• Students who are absent from an assessment due to illness or other serious cause must apply to the teacher of the unit/s of competency to undertake the assessment at another time. A medical certificate must be provided to the teacher.
• Students must be seated in the classroom at the commencement time.
• Pencil cases are not permitted. Students must display writing implements on the desk.
• Calculators are permitted.
• Foreign language dictionaries must be approved by the teacher/assessor before being
used.
• Notes / books are not permitted unless the assessment is designated as open book.
• Talking is not permitted.
• Bags must be left at the front of the room.
• Reading time is permitted in addition to the assessment time. This is usually 5 minutes for every hour of the assessment, e.g. 5 minutes reading time for a one-hour assessment, 10 minutes for a two-hour assessment, etc.
• Late arrivals will only be admitted during reading time.
• Students may not leave the classroom during the first thirty minutes, or last ten minutes of the assessment.
Irregularity for the purposes of student examination or other legitimate assessment
processes
The unauthorised use or attempted use by or for any student of any means to gain unfair advantage in any examination, test, assignment, essay or other work, the assessment of which
forms part of the final assessment. It includes any action taken by a student which would constitute an unfair advantage or intentionally fraudulent attempt to demonstrate competency in an examination or assessment context which forms part of a final assessment. An irregularity includes misconduct and plagiarism.
The Assessment Policy
During all parts of the assessment process the academic standards and integrity of the Institute will be maintained and safeguarded and the principles of natural justice will be followed in all proceedings.
Assessments will be planned, conducted and validated by appropriately qualified staff.
Teachers shall inform students of the requirements for assessments and will ensure that they have every opportunity, consistent with the policy and procedures, to complete all assessments for a module/competency.
Technical Education Development Institute (TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
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This procedure aims to ensure that:
• teachers are using the version of the curriculum/training package that relates to the agreed student program;
• assessment covers all elements/learning outcomes of the units of competency/module
being assessed;
• academic standards are safeguarded;
• assessment is valid, reliable, flexible and fair;
• assessment is moderated when appropriate;
• Students are provided with timely feedback on assessment.
Assessment : Assessment of all the courses are competency based and to achieve the qualification, the student must be competent in all the units to be included in the qualification.
Assessment Submission:
Each assessment must have an Assessment Cover Sheet attached. Any submissions made without an Assessment Cover Sheet will be returned to the student unmarked.
Authenticity Statement: Student has to sign and dated a declaration mentioned on Assessment cover sheet that the work submitted by them is their own, and has not been copied or
plagiarised from any person or source.
Marking an Assessment:
Under the “AQTF Essential Conditions and Standards for Continuing” Registration Guidelines (Element 1.5)
“Assessment ensures only learners who hold the requisite skills and knowledge are certified as competent.”
Technical Education Development Institute Assessors will only record a student as being competent (C) once the student has gained a satisfactory result for all assessments for the
unit. Any Individual Assessment that does not meet the requirements of the training package will be marked as Not Yet Satisfactory (NYC) and will be returned to the student for resubmission.
Providing Feedback to the student
Feedback will be only be issued to the student using the Technical Education Development Institute “Student Feedback Form”.
The “Student Feedback Form” will record all of the assessment pieces linked to the unit.
Conducting and Recording procedure:
All the assessments/re-assessments need to be conducted as per “assessment of competencies policy” which provided the detailed information about the system to be used for conducting
and recording assessments.
Duration and record keeping timelines for student’s assessment record can be accessed from ‘record keeping timelines and responsibilities’.
Final result:
1.0 If all assessments of the unit is satisfactorily completed = COMP (Competent)
2.0 If any assessment of the unit is not satisfactory completed or didn’t submitted = NYC (Not Yet Competent)
Technical Education Development Institute (TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
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Reassessment
Students are entitled to 3 assessments attempts for each assessment. If the student is unsuccessful after 3 assessments attempts they will be required to repeat the unit and pay the
repeat unit fee. For more details please refer to reassessment policy.
Appeal:
Student have a right to appeals against assessment/re-assessment/CT/RPL outcome, The essential nature of an appeal is that it is a request by a student to reconsider a decision made
by the College. The detailed information about complaint and appeal is mentioned in “complaint and appeal policy”
Referencing Guide
When you use information in your assessments from other sources (such as text books, journals or internet articles) you need to source where you found the information.
Referencing in the text of your assessment
When you wish to use exact words from a source of information, you must tell the reader where it is from and use quotation marks. For example:
Neuman and Roskos (1993 p 199) state that, “Children’s innate interests and need to communicate provide real impetus for language and literacy learning”.
If you wish to use information from a source and wish to write it in your own words, you still must source the work in the text of your assessment. However, this time, you don’t need to use quotation marks. For example:
Language and literacy learning entails a lot more than just teaching children the ABC’s (Neuman and Roskos 1993).
Note that the page number is only required when you quote text word for word from the text.
Reference list
A reference list is necessary at the end of your assessment and is a list of all the sources of information used to reference your assessment. For example:
Text Books: Author/s, Date of Publication, Title, Publisher, Place of Publication
Beare, H, Caldwell, B and Millikan, R (1989) Creating an Excellent School – Some New Management Techniques, Routledge, London.
Electronic Sources: Title, Date, Name and Place, URL
National Childcare Accreditation Council Inc, 2008, Australian Government Department of Education, Employment and Workplace Relations <http://www.ncac.gov.au>
Bibliography
A bibliography includes all of the sources of referenced material in your assessment, as well as a list of materials which you read to help learn and research your assessment work. It shows your trainer the extent you have gone to research and gain more information in relation to your assessments and tasks. This is written at the very end of your work.
Technical Education Development Institute (TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
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Appendices
An appendix is a document which you may need to attach to your assessment to support your work. For example, if you write about a policy of a service, you may decide to attach a copy for the reader to support your findings. The following is an example:
The staff in the service all read the policy (refer to Appendix 1) at the meeting and shared some possible changes to be made
Cheating and Plagiarism:
Cheating and plagiarism in any form is unacceptable and will be treated by an Institute as an extremely serious matter
• Institute staff have a duty to ensure that all participants in training courses understand what constitutes cheating and plagiarism,
• and to minimise the opportunity for this to happen
• Trainers/assessors must take reasonable steps to ensure all participants who submit work are aware of the institute policy and procedures to avoid cheating and plagiarism
If you use work from other sources without referencing where you found the source, you are
plagiarising. Plagiarising is very serious as it is stealing words from another source, and claiming it as your own work. Referencing or sourcing your information is therefore vital! Please ensure you fully source where you found your information and follow the ‘Referencing Guide’
.
Plagiarising can include:
• Copying another student’s work
• Copying work from a text or source of information without referencing
At Technical Education Development Institute we take plagiarising seriously. If you plagiarise work, or you give your work to a peer to copy you will have been deemed to have failed the
assessment and will be required to face an academic panel to determine if your enrolment should be cancelled.
There are two outcomes from the academic panel:
1. The students’ enrolment is cancelled
2. The student will re enrol and pay for the required units. The student will be required to complete these units under the supervision of an Institute trainer.
Detailed information is available on cheating and plagiarism policy, available on college website www.tedi.vic.edu.au
Academic integrity is an essential component of teaching and learning. All cases of cheating and plagiarism are unacceptable and must be reported to the Training Manager. Please refer Plagiarism and Cheating policy for further details.
Re-assessment: Students who receive a ‘NYC’ may re-submit the assessment twice at free of charge. The first resit must be completed within 7 days of the first assessment outcome. If the student still does not pass or obtain competency in the first resit, the student must resit/resubmit the assessment within 7 days from the first resit outcome. If the student still does not pass or
obtain ‘Competent’ for the Unit of Competency, he/she must enrol in the entire unit and pay a repeat unit fee of $300 per unit.
Technical Education Development Institute (TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
True Education Pty Ltd Trading as Technical Education Development Institute Page 17 of 62
Student Academic records:
Students wishing to access their own records anytime must put the request in writing to the
Administration Manager using the Student records request form available at reception. This request will be process within 5 working days.
Receiving your Qualification and Record of Results
On successful completion of your course students will receive a Qualification Certificate and Record of Results as per institute qualification issuance policy. Please refer to Qualification Issuance Policy for further detail available at our website www.tedi.vic.edu.au
Expectations: Technical Education Development Institute/the Student
The expectations of the program have been developed specifically for the implementation and conduct of Vocational Education and Training programs offered by Technical Education Development Institute. Technical Education Development Institute reserves the right to amend the expectations to suit the needs of the educational institution as required.
Technical Education Development Institute:
• recognises the importance of students receiving a broad-based education, comprising both general and vocational education and training;
• is registered with the Department of Education and Training to provide the vocational education
• components of the Training Packages;
• has access to the facilities and resources required for the registered vocational education and training programs;
• has in place an assessment policy.
• has a process in place that enables students to apply for Recognition of Prior Learning (RPL) for the vocational education competencies; and
• has a process for addressing any concerns a student may have and offers the students access to a range of people who can provide him/her with advice and guidance about the vocational education program at Institute, for example Trainers, Training Manager, Student Support Officer , CEO
• Technical Education Development Institute will guarantee to provide ethical student support services and complete all training and/ or assessment once the student has commenced study in their chosen qualification or course of study, unless the student submit a formal letter of withdrawal and notifying the institute they wish to withdraw.
Technical Education Development Institute (TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
True Education Pty Ltd Trading as Technical Education Development Institute Page 18 of 62
The Student:
• will make a serious commitment to his/her studies at Technical Education Development Institute.
• will make every effort to provide original work, and will refrain from copying the work
of others. Plagiarism can be avoided by using accurate referencing. • will meet the expectations and demands of Technical Education Development Institute
in terms of participation, cooperation, punctuality, successful submission of work and
high standards of behaviour and conduct as outlined in the Technical Education Development Institute’s Code of Conduct in the student handbook.
Definitions
Assessment The process of collecting evidence and making
judgements about whether competency has been achieved or learning outcomes satisfactorily completed.
Graded Assessment Refers to the awarding of marks that contribute to the final grade of a module/unit.
Irregularity for the
purposes of student
examination or other
legitimate assessment
processes
The unauthorised use or attempted use by or for any student of any means to gain unfair advantage in any
examination, test, assignment, essay or other work, the assessment of which forms part of the final assessment. It includes any action taken by a student which would constitute an unfair advantage or intentionally fraudulent
attempt to demonstrate competency in an examination or assessment context which forms part of a final assessment. An irregularity includes misconduct and
plagiarism.
Misconduct for the
purposes of student
examination or other
legitimate assessment
processes
An action by a student which is in breach of any legitimate directions issued by the examination supervisor, or printed on the examination material or
notices. This includes taking into an examination any material with the intention of using said material to obtain an unfair advantage.
Moderation The process of establishing comparability of standards of student performance in order to ensure that assessment is valid, reliable and fair.
Plagiarism The act of copying and inclusion of another's work,
including information downloaded from the Internet.
Validation The act of reviewing, comparing and evaluating the assessment processes, tools and evidence contributing to judgements made by a range of assessors against the
same competency standards.
Technical Education Development Institute (TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
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Use of computing equipment Backup Discs/Memory sticks
It is strongly recommended that students purchase a memory stick in order to save important files. Although there is room for student files to be stored on the network, these are deleted at
the end of each term. It is your responsibility to ensure that backup copies of your work are saved on additional disks.
Access to Computers
• No access to Institute computers is permitted unless a staff member is present.
• Computers may be made are available if a student wishes wish to do any work outside of class time. Students will need to check with the Course Co-ordinator regarding their availability and the supervision requirement.
Use of Computers
• Food and drinks are not permitted in computer rooms at any time.
• Students are not permitted to load or copy any software, including games, onto Institute computers.
• Disciplinary action will be taken for any breach of these rules.
Use of the internet and the World Wide Web
• Students may only browse the internet and use email or chat lines only for the purpose of their course related research.
• Sites known to contain material which is pornographic or illegal under International, Australian or State laws should not be visited and students should be aware that site visits may be logged.
Breaches of Copyright • Unauthorized use of software images or files is a breach of copyright and is regarded as a
serious matter by the Institute.
• It is against Institute policy for students to copy or reproduce any licensed software on the Institute computing equipment.
• Students who abuse the use of computer software images or files will be held legally accountable.
Non-compliance with Institute policy on computer usage (may result in any of the following):
• Suspension of computing privileges
• A disciplinary review which may include suspension or expulsion from the Institute
• Legal action
Course delivery
A number of approaches to course delivery are used by Institute staff. Course delivery
approaches may include teacher led classroom delivery; workshops; seminars; tutorials and supervised study. During class time, students will be expected to participate by, for example, answering questions, giving opinions, demonstrating tasks, working with others in groups,
making presentations and role playing situations.
Technical Education Development Institute (TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
True Education Pty Ltd Trading as Technical Education Development Institute Page 20 of 62
Credit transfer Credit transfer applies to situation where students have completed units identical to those they are currently enrolled for at another provider. Credit will be granted in accordance with the Credit Transfer Procedure. To apply for credit transfer, students must complete the credit
transfer application form and attach copies of verified documents to support the application.
Pathways
Graduates of the Institute may seek credits to the relevant degree programs in Australian
Universities. The Institute has no special arrangements with any Australian University and there is no guaranteed entry into University programs.
Qualifications to be issued
Students completing all assessment requirements for a qualification will be awarded a certificate corresponding to the completed course. Students completing assessment
requirements for part of a qualification will be awarded a Statement of Attainment indicating which modules or units of competency they have completed.
Recognition of prior learning (RPL)
Recognition of Prior Learning (RPL) is a process designed to recognise previous formal or
informal learning, work and life experiences that the student may have had to the extent that they are relevant to the course outcomes. The RPL process allows students to receive recognition under these circumstances and therefore enable them to focus more on areas they
need to achieve competencies in order to gain their qualifications. Students who believe they already have some of the competencies in the course may apply for Recognition of Prior Learning (RPL). An essential requirement of RPL is that you can prove that you currently have
the required competencies. Application may only be made after enrolment and payment of fees and must be made using the RPL application form that will be provided during orientation. Students must attach verified copies of all relevant documents to the RPL application form. There is no reduction in tuition fees if RPL is applied for and granted. It is recommended that
student seek advice from the Institute before commencing an RPL application.
Student orientation
Orientation is conducted on the first week of your course. Its purpose is to fully inform new
students of most aspects of life at the Institute and to provide an introduction to studying, Melbourne’s costs of living, transportation, facilities, banking and accommodation. In addition, Institute staff will be introduced; a tour of the Institute and the local area will take place and
an opportunity to ask questions will be given. It is essential that you attend the orientation program otherwise you may miss out on information that affects your study, your visa and/or your enjoyment of your stay in Australia.
Training facilities
The training classrooms and administration is located at Level 1, 212 King Street Melbourne 3000.This location is on a main road about 1 km from the centre of Melbourne. It is easily
accessed by train with frequent services to Southern Cross Station which is a gentle 5 minutes walk from the Institute.
Students will be given complete information about the location of facilities and travel between
the facilities (including a guided trip between all facilities) during the orientation program run by the Institute.
Technical Education Development Institute (TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
True Education Pty Ltd Trading as Technical Education Development Institute Page 21 of 62
Student Support Services Policy
The training manager, student contact officer, teaching staff and administrative staff of the Institute are available to provide general advice and assistance with matter such as studying, homework, accommodation, English language problems. Students requiring special or
intensive assistance must contact the training manager or the student contact officer who may refer them to external support services, if required. The Institute will not charge for support services it provides for referring students to external support services. However, students will have to pay any fees charged by external support services that they use.
1.0 Requirements
1.1 The Institute will provide the opportunity for students to participate in services or provide access to services designed to assist students in meeting course
requirements, maintaining their attendance and successfully completing their course of study.
1.2 The Institute designated member of staff to be the official point of contact for students is the Administration Manager. The role of the Administration Manager is
to direct a student to the appropriate person within the Institute in the event a student requires support.
1.3 The Institute will provide the opportunity for students to access course-related support services to assist with issues that may arise during their study. If the
Institute refers the student to external support services the cost of these services is to be paid by the student.
1.4 The Student Contact Officer will present a written report on support activities
provided, and opportunities identified for improvement, at each meeting of the Institute Continuous Improvement Group.
2.0 Definitions
2.1 N/A
3.0 Method
3.1 Learners receive training, assessment and support services that meet their individual needs.
When developing Learning and Assessment Strategies we define our student’s needs including:
• identifying academic requirements and delivery modes • identifying any requirements of the course e.g. literacy, language or numeracy
• any issues relating to physical ability, cultural background or educational background that may prevent the learner from completing their chosen course.
• We provide an open door policy for learners so that they can tell us if they require any additional support service. If we can supply this extra support we
will, otherwise we will try to refer / direct the learner to other organisations or Government programs that can provide the required support services.
• Training manager is responsible for identifying learner needs using the LLN
Assessment and where possible, observing the student completing the enrolment form(s). Trainers will provide an open door access to learners as required. Training manager is also responsible for monitoring enrolment forms for any identified need.
Orientation Program
3.2 An orientation session will be conducted by Institute staff (generally a trainer) prior
to any student commencing training in the Institute programs. The orientation session will cover the following:
Technical Education Development Institute (TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
True Education Pty Ltd Trading as Technical Education Development Institute Page 22 of 62
Prior to commencement of study
Please locate and read the following information in the student information handbook;
• Student support
• Assessment • Recognition of prior learning / Mutual Recognition • Institute contact people
• Complaints and appeals • Plagiarism and cheating • Student code of behaviour • Access and Equity Policy
• Academic Performance expectations • Keeping address and contact details up-to-date • Institute facilities and resources
• Student Mutual Recognition application form • Student deferral, suspension or cancellation application form • Student refund application form • Student RPL application form
• Student complaints and appeals
At your first class
At the commencement of your first session your trainer will detail and explain the
following; • Learning and assessment program • OH&S
• Facilities and equipment • Assessment requirements • Questions
Student support services
3.3 The primary mechanism for student support is through the Administration Manager who is responsible for responding to requests for assistance from students.
3.4 Students requiring additional assistance will be referred to the appropriate Institute staff, e.g. Student Administrator, Training Manager, Trainers, Admin Officer, Chief Executive Officer, or to an appropriate external support provider if this is considered appropriate.
3.5 Before a student is referred to an appropriate external support provider the Administration Manager must seek approval from the Chief Executive Officer or the Training Manager.
4.0 Facilities
4.1 Technical Education Development Institute provided students with the range of facilities to enhance and support their learning experiences, Such as: • Computer and Internet access
• Student Common Room • Spacious air-conditioned classroom with modern technological capabilities • Library access
• Current research based learning materials and learner friendly resources • Commercial Workshop fully equipped to deliver the appropriate qualifications
Educational Standards
4.2 The Technical Education Development Institute management will ensure that adequate learning resources are available and that the environment supports
productive learning:
Technical Education Development Institute (TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
True Education Pty Ltd Trading as Technical Education Development Institute Page 23 of 62
• The Institute will provide an environment that is conducive to an effective learning process.
• All training program content will be delivered with a professional and positive attitude.
• Institute’s staff members must meet strict qualification requirements before they are to conduct and validate assessments. All trainers and assessors are assessed on their experience, competence and person suitability before
employment. • Training will always be carried out to the highest recognised and accredited
industry standards and comply with the requests of the Australian Quality Training Framework (AQTF)
• The student and trainer will work together to identify specific needs. • The learning process will include training components and personal guidance
that address identified needs, and enable participants to achieve vocational
goals.
5.0 Services
5.1 Technical Education Development Institute will support students throughout the
duration of their course. Students are encouraged to ask to help so that they can assimilate and adjust to their new learning environment and life in Australia. Some of range of services we provide include assistance with: • Application and enrolment
• Seeking Work • Student accommodation • Airport reception
• Language and literacy support • Transition and cultural support • Personal Counseling • Mentoring
• Career advice • Free referral to local community, health, financial, legal, migration or other
services, may be charged by external agencies.
• Sport, recreational clubs and social activities
Flexible Training
5.2 We establish any special learning requirements students may have prior to the
commencement of training, based on the demographic and previous education information you supply in the enrolment form. This will help us identify any access and equity strategies, or learning methods that we may need to engage in order to
maximize your chances of achieving the competencies required for each unit.
Special Needs Support
5.3 If a person with a disability meets essential entry requirements, we shall make
changes or “reasonable adjustments” necessary for that person to perform essential course-work. Reasonable adjustment is provided to those with a disability or special need according to individual circumstances. This means providing the
appropriate services and/or facilities for student learning and assessment.
Reasonable Adjustment
5.4 Learning support is facilitated for those with basic literacy, numeracy or English
language difficulties or other identified areas of learning difficulty. Reasonable adjustment may include but is not restricted to:
• Educational support • Alternative assessment methods • Physical disability = more time to complete the assessments
Technical Education Development Institute (TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
True Education Pty Ltd Trading as Technical Education Development Institute Page 24 of 62
• Low literacy or numeracy skills = verbally answering questions OR demonstrating rather than typing & writing an assessment
• Learning and assessment aids • Institute’s premises provide appropriate access to those with a physical
disability.
Academic Study Skills Support
5.5 A free service is available to students. Students who wish to take advantage of this
service should see their Course Co-ordinator. In particular, help is available with time management, assignment preparation, referencing and bibliographies, writing reports, reading skills, numeracy skills, giving presentations, library research and
note taking. Students are also encouraged to seek assistance from their individual teachers and Course Co-ordinator with all aspects of their studies to ensure successful completion of the course.
English language and literacy support
5.6 Help with oral and written English expression, reading comprehension and listening is available on an individual basis or as a part of a small group.
6.0 Feedback
Technical Education Development Institute monitors and acts on feedback from course
participants and industry stakeholders to provide the most up to date and relevant services. Student Feedback: Technical Education development institute use continuous improvement approach by quality of
education and services, student feedback is considered a very appropriate tool improve our services.
Institute collects student’s feedback after every 3 months we really appreciate if you spend your valuable time and provide us feedback; it is optional to mention your name or details on student feedback form.
Student has an opportunity to provide a feedback of our services at any time by a feedback request form available from institute reception desk.
As a Registered Training Organisation (RTO), Technical Education Development Institute operates within the RTO Principles and Standards for NVR Registered Training Organisations.
7.0 Guarantee
Technical Education Development Institute will guarantee to provide student support services to complete all training and/or assessment once the student has commenced study in their chosen qualification or course of study, unless the student submits a formal letter of
withdrawal notifying the institute that they wish to withdraw. 8.0 Student Contact Officer
A student contact officer detail is:
Name – Ritesh Patel
Phone – 03 9043 3926 Email – [email protected]
Technical Education Development Institute (TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
True Education Pty Ltd Trading as Technical Education Development Institute Page 25 of 62
Student Support Services Policy
The Training manager, student contact officer, teaching staff and administrative staff of the
Institute are available to provide general advice and assistance with matter such as studying, homework, accommodation, English language problems. Students requiring special or intensive assistance must contact the training manager or the student contact officer who may refer them to external support services, if required. The Institute will not charge for support
services it provides for referring students to external support services. However, students will have to pay any fees charged by external support services that they use. 9.0 Requirements
9.1 The Institute will provide the opportunity for students to participate in services or provide
access to services designed to assist students in meeting course requirements, maintaining their attendance and successfully completing their course of study.
9.2 The Institute designated member of staff to be the official point of contact for students is
the Administration Manager. The role of the Administration Manager is to direct a student to the appropriate person within the Institute in the event a student requires support.
9.3 The Institute will provide the opportunity for students to access course-related support services to assist with issues that may arise during their study. If the Institute refers the
student to external support services the cost of these services is to be paid by the student.
9.4 The Student Contact Officer will present a written report on support activities provided,
and opportunities identified for improvement, at each meeting of the Institute Continuous Improvement Group.
10.0 Definitions
10.1 N/A
11.0 Method
11.1 Learners receive training, assessment and support services that meet their individual needs.
When developing Learning and Assessment Strategies we define our student’s
needs including:
• identifying academic requirements and delivery modes • identifying any requirements of the course e.g. literacy, language or numeracy
• any issues relating to physical ability, cultural background or educational background that may prevent the learner from completing their chosen course.
• We provide an open door policy for learners so that they can tell us if they require any additional support service. If we can supply this extra support we
will, otherwise we will try to refer / direct the learner to other organisations or Government programs that can provide the required support services.
• Training manager is responsible for identifying learner needs using the LLN
Assessment and where possible, observing the student completing the enrolment form(s). Trainers will provide an open door access to learners as required. Training manager is also responsible for monitoring enrolment forms for any identified need.
Job search and career advice
Regular workshops are run to assist students with career planning, interview preparation, resume writing, personal development, work experience and market information.
Technical Education Development Institute (TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
True Education Pty Ltd Trading as Technical Education Development Institute Page 26 of 62
Accommodation assistance
Help is provided to students to select from the various housing options available to international students in Melbourne.
Facilities
Technical Education Development Institute provides students with the range of facilities to enhance and support their learning experiences.
• Computer and Internet access
• Student Common Room
• Spacious air-conditioned classroom with modern technological capabilities
• Library access
• Current research based learning materials and learner friendly resources
• Commercial Workshop fully equipped to deliver the appropriate qualifications
Services
Technical Education Development Institute will support students throughout the duration of their course. Students are encouraged to ask to help so that they can assimilate and adjust to their new learning environment and life in Australia. Some of the services we provide include
assistance with:
• Application and enrolment
• Seeking Work
• Student accommodation
• Airport reception
• Language and literacy support
• Transition and cultural support
• Personal Counseling
• Mentoring
• Career advice
• Referral to local community, health, financial, legal, migration or other services
• Sport and recreational clubs
Evacuation Procedure
From time to time evacuation procedures may occur.
• Please cooperate with your teacher in evacuating the building, as directed, by going to and staying in the assembly area until advised otherwise.
• You may not re-enter the building until advised by your teacher, Course Coordinator or the Institute CEO
Dispute resolution procedure
The Institute has a dispute resolution procedure to provide students with a fair and equitable
process for resolving any disputes or complaints they may have. The dispute resolution procedure includes a requirement that an independent mediator will be appointed at no
expense to the student if the student is dissatisfied with the resolution process undertaken by the Institute. The Institute will make no charge to the student for its dispute resolution process or referral to the independent mediator. If you have a complaint or appeal you should take the following steps:
Technical Education Development Institute (TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
True Education Pty Ltd Trading as Technical Education Development Institute Page 27 of 62
Contact the Institute to obtain a copy of the complaints and appeals procedure and the application form.
Complete the application form and lodge it with the Institute.
Follow up with the Institute.
Helpful contacts
Fire, ambulance and police emergency Phone 000
Translating and Interpreting Service phone 131 450
Life Line 24 hour Counselling Services Phone 131 114
Doctor Royal Melbourne Hospital , Grattan St , Parkville, VIC 3050
Ph 03 9342 7000
Medical one, 23 QV Terrace, 292 Swanston St, Melbourne Vic 3000
Ph 03 8663 7000
Swanston Clinic ,Level 2,55 Swanston StMelbourne Vic 3000
Ph 03 9654 9818
Dentist Melbourne city dental group, Ground floor, ACTU house 393 Swanston StMelbourne Vic 3000
Ph 03 9662 2638
Community health centre North and West Melbourne Neighbourhood Centre , 58 Errol St, North Melbourne Vic
Ph 03 9328 4812
Physiotherapist Collins Street Physiotherapist Level 7, 520 Collins St ,Melbourne Vic
Ph 03 9629 4299
Religious institutions The Anglican Diocese of Melbourne 209 Flinders Lane
Melbourne 3000
St Francis Catholic Church (Melbourne)
Mosque
66-68 Jeffcott Street, Melbourne Ph 03 9328 2067
Buddhists
Melbourne Buddhist Centre, 1 Pitt StreetBrunswick
Immigration agent / Lawyer Easy Migration Student Services, Level 4, 358 Lonsdale StMelbourne Vic 3000
Ph 03 9600 3001
Study in Australia - http://studyinaustralia.gov.au/Sia/en/Home.htm
Youth Central - http://www.youthcentral.vic.gov.au/
Technical Education Development Institute (TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
True Education Pty Ltd Trading as Technical Education Development Institute Page 28 of 62
Relevant legislation
A range of legislation is applicable to all staff and students. Information on relevant legislation can be found at the following websites.
Occupational Health & Safety http://www.business.channel.vic.gov.au/
Equal opportunity http://www.eoc.vic.gov.au/
RTO & CRICOS registration http://www.vrqa.vic.gov.au/
Educational services for
overseas students
http://aei.dest.gov.au/aei/esos/default.htm
Department of Immigration and Border Protection
http://www.immi.gov.au/students/index.htm
Education and Training reform Act
http://www.dms.dpc.vic.gov.au/
It is the responsibility of all staff to ensure the requirements of relevant legislation are met at all times. Please make good use of the web sites indicated, or contact the General Manager International if you require further information.
There may be additional, course-specific, legislation that is relevant. Information about this legislation will be communicated during the course.
Student code of behavior
• The Student Code of Behaviour requires the following rights and expectation to be
respected and adhered to at all times.
• The right to be treated with respect from others, to be treated fairly and without discrimination, regardless of religious, cultural, racial and sexual differences, age, disability or socio-economic status
• The right to be free from all forms of intimidation
• The right to work in a safe, clean, orderly and cooperative environment
• The right to have personal property (including computer files and student work) and the
• Registered Training Organisation property protected from damage or other misuse
• The right to have any disputes settled in a fair and rational manner (this is accomplished by the Grievance Procedure)
• The right to work and learn in a supportive environment without interference from others
• The right to express and share ideas and to ask questions • The right to be treated with politeness and courteously at all times • The expectation that students will not engage in cheating or plagiarism
• The expectation that students will submit work when required. • The expectation that students will maintain consistent academic performance by attending required
classes and completing assessments. The required level of academic performance is 50% of scheduled sessions. Academic Performance will be reviewed at the end of each study
period. This requirement is a student behaviour requirement and not a requirement under Standard 11 of the National Code.
For non-compliance with the Code of Conduct, the following procedure for discipline will be
followed: • A member of the Registered Training Organisation staff will contact students in the first instance to discuss the issue or behaviour and to determine how the issue might be rectified.
This meeting and its outcomes will be documented, signed by all parties and included on the student’s personal file. (Step 1) • Where the issue or behaviour continues, students will be invited for a personal interview with the Assistant Director to discuss this issue further. This meeting and its outcomes will be
documented, signed by all parties and included on the student’s personal file. (Step 2)
Technical Education Development Institute (TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
True Education Pty Ltd Trading as Technical Education Development Institute Page 29 of 62
• Should the issue or behaviour continue, the student would be provided with a final warning in writing and a time frame in which to rectify the issue a copy of this letter will be included on the student’s personal file (Step 3) • After the three steps in the discipline procedure have been followed, should the issue or
behaviour still continue, training services will be withdrawn and the student will be notified in writing that his/her enrolment has been suspended or cancelled. • Suspension or cancellation of your enrolment has to be reported to DIBP and may affect the
status of your VISA • At any stage of this procedure, students are able to access the Institute complaints and appeals procedure to settle any disputes that may arise.
Technical Education Development Institute (TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
www.tedi.vic.edu.au
True Education Pty Ltd Trading as Technical Education Development Institute Page 30 of 62
Visa requirements The Department of Immigration and border protection publishes a full list of mandatory and discretionary student visa requirements at http://www.immi.gov.au/students/visa-
conditions-students.htm
Change of address
Upon arriving in Australia, you are required to advise the Institute of your residential address
and telephone number and of any subsequent changes to your residential address. This is extremely important. Under Section 20 of the Education Services for Overseas Students (ESOS) Act 2000, the Institute is obliged to serve a notice at your last known address if you breach a student visa condition relating to attendance or academic performance. The Institute
may also send warning notices to you which are aimed at helping prevent breaches of your visa conditions. It is your responsibility and in your own interest to ensure that you always update your address details at the Institute to ensure you receives important information
about your course, fees and possible breaches of your student visa. Additional information on student visa issues is available on the DIBP web site at www.immi.gov.au.
Student initiated deferral or suspension of enrolment
Students may initiate a request to defer commencement of studies or suspend their studies on
the grounds of compassionate or compelling circumstances. Students wishing to defer the commencement of studies or suspend their studies must apply to do so in writing to the
Institute using the student deferral, suspension or cancellation application form or in writing by email, fax or post. Full details and documentary evidence of the compassionate or compelling circumstances must be included with the application for it to be considered.
If approved, the Institute will report your deferral of commencement or suspension of studies
to DIBP which may affect the status of your visa. If you require more information as to how this action may affect your visa status, please contact your local DIBP office or phone the DIBP helpline 131 881.
Student cancellation of enrolment
Cancellation of enrolment will trigger the refund arrangements in the Written Agreement between the Institute and the student. Students who cancel their enrolment and think they are
due for a refund must also apply for a refund. Refund applications must be made in writing to the Institute Training Manager. The student refund application form, available from the Institute, may be used as the written application. Written applications for refunds will also be accepted by mail or by email. Refunds will be made within 28 days of receipt of a written
application and will include a statement explaining how the refund was calculated.
The Institute will report your cancellation of studies to DIBP which may affect the status of your visa. If you require more information as to how this action may affect your visa status,
please contact your local DIBP office or phone the DIBP helpline 131 881.
Institute initiated suspension or cancellation of enrolment
The Institute may decide to suspend or cancel a student’s enrolment on its own initiative as a response to breaching the student code of behaviour through misbehaviour, a poor academic
record by the student. If the Institute is intending to initiate a suspension or cancellation of enrolment, a warning letter will be sent to the student’s currently notified address and the student will have 20 working days from the date of the warning letter to complain or appeal against the Institute suspension or cancellation. The Institute will report any suspension or
cancellation to DIBP which may affect the status of your visa. If you require more information as to how this action may affect your visa status, please contact your local DIBP office or phone the DIBP helpline 131 881
Technical Education Development Institute (TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
Ph: 03 9043 3926, Fax: 03 8678 0671
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Institute deferral of commencement
The Institute may also decide to defer the commencement of a course. If the Institute defers the commencement of a course, the provider default conditions in the Written Agreement between the Institute and the student will be triggered and the Institute will be obliged to
repay all course money within 14 days of the date of deferral unless alternative arrangements can be made which are acceptable to students.
If approved, the Institute will report its deferral of commencement to DIBP which may affect
the status of your visa. If you require more information as to how this action may affect your visa status, please contact your local DIBP office or phone the DIBP helpline 131 881.
Department of Immigration and Border Protection
According to the Dept of Immigration and Citizenship (DIBP), you must provide evidence that
satisfies the assessment factors applicable to you to be granted a student visa. Assessment factors include your financial ability, English proficiency, likely compliance with the conditions
of your visa and any other matters considered relevant to assessing your application. Additional information on student visa issues is available on DIMIA Internet site on http://www.immi.gov.au and the Study in Australia internet site http://studyinaustralia.gov.au/Sia/en/WhatToStudy/howtoapply/visarequirements.htm#studen
t_visa_sub-classes
Technical Education Development Institute (TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
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Course Progress Requirements
The Institute has implemented the DEST/DIBP approved course progress policy and procedures and so will not be monitoring attendance under the requirements of Standard 11 of
the National Code of Practice. However, the Institute has an academic performance requirement in the Student Code of Behaviour and will be monitoring attendance. Students may have their enrolment suspended or cancelled by the Institute for breaches of the Student
Code of Behaviour. Course Progress and Intervention Strategy
1. Purpose
1.1. The purpose of this procedure is to ensure that student course progress is monitored and reviewed, that the Institute takes intervention action when a student is in danger
of not progressing satisfactorily or completing their course and the requirements of the National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students are met.
2. Responsibility
2.1. The CEO is responsible for the implementation of this procedure and to ensure that staff and students are aware of its application and that staff implement its requirements.
3. Requirements
3.1. Students who have unsatisfactory academic progress will be reported to DIBP.
Unsatisfactory academic performance is defined as failing more than 50% of units in two consecutive study periods.
3.2. The attendance and assessments of the students are monitored according to the Attendance and Assessment Reporting Policy. Institute does not offer online or
distance learning courses 3.3. Students who are “at risk” of not meeting satisfactory course progress requirements
will be interviewed, counselled and will be placed on a course intervention strategy.
3.4. All causes of unsatisfactory progress or being “at risk” are to be considered including academic causes and not academic causes such as personal issues.
3.5. The progress of each student is monitored, recorded and assessed. 3.6. The Institute has documented course progress policies and procedures.
3.7. The Institute assesses each student at the end point of each study period according to its course progress policy.
3.8. The Institute has an intervention strategy that identifies and assists students who are at risk of not making satisfactory course progress.
3.9. Where the Institute has assessed the student as being “at risk” the Institute will inform the student and implement an intervention strategy where warranted.
3.10. Where the Institute has assessed the student as not meeting satisfactory course
progress, the Institute will inform the student in writing of its intention to report the student and that he or she is able to access the Institute complaints and appeals process within 20 working days.
3.11. The provider notifies the Secretary of DEEWR through PRISMS of the student not
achieving satisfactory progress after the appeals process (if actioned) is finalised and upholds the provider’s decision to report
3.12. The method section defines the procedure used for monitoring progress, taking
intervention action and reporting students who breach the requirements
Technical Education Development Institute (TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
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4. Definitions
4.1. Study period means one term of study 4.2. Being “at risk” of not meeting satisfactory course progress requirements means:
• Failing more than 50% of units in a study period
• Failing two or more core units in a study period • Failing key units in a study period • Being unable to complete a course within the expected duration of study as
recorded on the CRICOS register after having their program reviewed by the Training Manager.
4.3 Failing a unit means being assessed as “Not Yet Competent” for a completed unit. 4.4Key and core units are defined in the student prospectus
4.5Satisfactory progress means that students have not been identified as being “at risk”.
5. Method
Reporting to DIBP
5.1. Within 10 working days of the completion of a study period the Training Manager will
review the academic progress of all students and identify those students who have failed 50% or more units in two consecutive study periods.
5.2. If a student fails more than 50% of units in two consecutive study periods or otherwise fails to meet course progress requirements (5.8, 5.10 or 5.11) then the Institute must
notify the student in writing of its intention to report the student for not achieving satisfactory academic progress using the appropriate student course progress warning letter (case 2). The student must be informed they have 20 working days to appeal to
the Institute. If the appeal is not upheld or the student withdraws from the appeal process then the Institute must report the student to DIBP. If a student is reported to DIBP for unsatisfactory progress a Section 20 breach notice will be generated by PRISMS, sent to the student’s current address held by the Institute and a copy placed
on the students file. Intervention strategy (for students identified as being “at risk” of not
meeting satisfactory course progress requirements)
5.3. The Training Manager is responsible for the implementation and monitoring of the intervention strategy.
5.4. Within 10 working days of the completion of a study period the Training Manager will review the academic progress of all students and identify those students who are “at risk” of not meeting satisfactory course progress requirements.
5.5. The identification of students “at risk” will be accomplished by reviewing a current
transcript of student progress and establishing if any one, or more, of the following situation apply:
• The student has failed more than 50% of units in a study period
• The student has failed two or more core units in a study period • The student has failed key units in a study period • The student has been identified as unable to complete a course within the
expected duration of study as recorded on the CRICOS register after having
their program reviewed by the Training Manager in accordance with the Completion within the expected duration procedure.
5.6. Within 10 working days of the completion of a study period all students identified as
being “at risk” of not meeting satisfactory course progress requirements will be sent a warning letter requiring them to attend a course counselling interview using the appropriate student course progress warning letter (case 1).
5.7. A copy of the warning letter and all other relevant documents will be placed in the
students file. 5.8. The course counselling interview and fortnightly intervention meetings will be initiated
by the Training Manager however appropriate personnel such as student contact
Technical Education Development Institute (TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
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officers or counsellors may be called on to assist with the process or to delegate for the training manager.
5.9. At the course counselling interview academic and non-academic issues are to be explored, solutions sought and the following intervention strategies will be put in place
where appropriate: • Programs to address academic and non-academic issues • Student attendance timetable drawn up
• Student study time table drawn up • A fortnightly intervention meeting for the current study period with the Training
Manager or a delegated person will be scheduled • A fortnightly academic involvement report requested from each subject teacher.
• Resitting assessments • Undertaking additional units in subsequent study periods to “catch up” with the
training program schedule.
• Optional holiday programs to “catch up” or undertake additional units.
5.10. Details of the intervention strategy proposed by the Institute will be recorded, transmitted in writing to the student my email or mail and a copy of the written
document sent to students placed in their file. 5.11. Students will be required to accept the intervention strategy proposed by the
Institute. Students failing to accept the proposed interventions strategy may be reported to DIBP for unsatisfactory academic progress. If a student is reported to
DIBP for unsatisfactory progress a Section 20 breach notice will be generated by PRISMS, sent to the student’s current address held by the Institute and a copy placed on the students file.
5.12. Students failing to attend the course counselling interview without a reasonable excuse may be reported to DIBP for unsatisfactory academic progress. If a student is reported to DIBP for unsatisfactory progress a Section 20 breach notice will be generated by PRISMS, sent to the student’s current address held by the Institute and
a copy placed on the students file. 5.13. At the fortnightly intervention meeting the following will be reviewed
• Programs to address academic and non-academic issues
• Student attendance timetable drawn up • Student study time table drawn up • A fortnightly intervention meeting for the current study period with the
Training Manager or a delegated person will be scheduled
• A fortnightly academic involvement report requested from each subject teacher.
5.14. During the intervention period, students who fail to achieve 50% Academic Performance or fail to implement the study timetable may be reported to DIBP for
unsatisfactory academic progress. If a student is reported to DIBP for unsatisfactory progress a Section 20 breach notice will be generated by PRISMS, sent to the student’s current address held by the Institute and a copy placed on the
students file 5.15. Students failing to attend the fortnightly intervention meeting without a reasonable
excuse may be reported to DIBP for unsatisfactory academic progress. If a student is reported to DIBP for unsatisfactory progress a Section 20 breach notice will be
generated by PRISMS, sent to the student’s current address held by the Institute and a copy placed on the students file.
5.16. Where a student on the intervention strategy requires more time to complete their
qualification a new Confirmation of Enrolment must be completed by the Training Manager and lodged on PRISMS. The new Confirmation of Enrolment must indicate the revised completion date and the reasons for the revised date.
Technical Education Development Institute (TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
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Overseas student health cover
Overseas student health cover (OSHC) is insurance that provides cover on the costs for medical and hospital care which international students may need while in Australia. OSHC will also pay for most prescription drugs and emergency ambulance transport.
If you are an international student studying in Australia, you must purchase an approved OSHC policy from a registered health benefits organisation - commonly referred to as health
funds before applying for your visa. You will need to buy OSHC before you come to Australia, to cover you from when you arrive. You will also need to maintain OSHC throughout your stay in Australia. You can find out more about purchasing OSHC at http://www.health.gov.au/internet/main/publishing.nsf/Content/health-privatehealth-
providers-oscover.htm
School-aged dependents
There are requirements for compulsory school attendance for children or dependents of international students. In Victoria, it is compulsory for children to attend school until the age of 16. The choice of schools includes public schools, private schools and religious schools. People over the age of 16 can continue to attend school until they have completed year 12.
Dependents of persons holding a student visa may be required to pay full fees in any school, Institute or university that they enrol in whilst in Australia.
Student transfer
Under the ESOS Framework, the Institute cannot enrol students seeking to transfer from another Institute before that student has completed 6 months of their principal course of study except in some circumstances. If you want to transfer before completing 6 months of your
principal course, you need to ask the Institute for a letter of release. The six months is calculated as six calendar month from the first day of your principal course. Your principal course is usually the final course of study you will undertake. For example, if you are studying ELICOS followed by a Diploma program, the Diploma program is your principal course. If you
are considering requesting a transfer before completing 6 months of your principal course of study, please contact the Institute administration for a copy of the transfer procedure and the application form.
Students do not need a letter of release if: • they have completed more than 6 months of their principal course • they are a government sponsored student, and their sponsor supports a transfer • their current education provider or course has ceased to be registered or a sanction has
been imposed that prevents your provider from continuing to deliver your principal course
Use of personal information
Information is collected during your enrolment in order to meet the Institute obligations under the ESOS Act and the National Code 2007 to ensure student compliance with the conditions of their visas and their obligations under Australian immigration laws generally. The authority to
collect this information is contained in the Education Services for Overseas Students Act 2000, the Education Services for Overseas Students Regulations 2001 and the National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students 2007. Information collected about you during your enrolment can be provided, in
certain circumstances, to the Australian Government and designated authorities and, if relevant, the Tuition Assurance Scheme and the ESOS Assurance Fund Manager. In other instances, information collected during your enrolment can be disclosed without your consent
where authorised or required by law. It is a requirement of the Australian Quality Training Framework that students can access personal information held by the Institute and may request corrections to information that is incorrect or out of date. Please apply in writing to the General Manager International if you
wish to view your own records. Working in Australia
Technical Education Development Institute (TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
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Immigration laws allow students to work for a limited number of hours whilst studying on a student visa in Australia. Students can currently work 20 hours per week during the Institute study time and full-time during breaks. However, work is not always easy to find and under no circumstances can students rely solely on income earned in Australia to pay tuition fees.
Students are not permitted to work if it interferes with their study.
Qualification content, core and elective units
BSB30412 – Certificate III in Business Administration
BSBITU307A Develop keyboarding speed and accuracy
BSBOHS201A Participate in OHS processes
BSBCMM301B Process customer complaints
BSBITU302B Create electronic presentations
BSBITU303A Design and produce text documents
BSBITU304A Produce spreadsheets
BSBITU305A Conduct online transactions
BSBITU306A Design and produce business documents
BSBITU309A Produce desktop published documents
BSBOHS407A Monitor a safe workplace
BSBPRO301A Recommend products and services
BSBSUS201A Participate in environmentally sustainable work
practices
BSBWRT301A Write simple documents
BSB40212 – Certificate IV in Business
BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements
BSBMKG401B Profile the market
BSBSMB402A Plan small business finances
BSBADM405B Organise Meetings
BSBCMM401A Make a presentation
BSBRES401A Analyse and present research information
BSBSMB404A Undertake small business planning
BSBLED401A Develop teams and individuals
Technical Education Development Institute (TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
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BSBREL401A Establish Networks
BSBWRT401A Write complex documents
BSB40507 – Certificate IV in Business Administration
BSBITU404A Produce complex desktop published documents
BSBITU402A Develop and use complex spreadsheets
BSBWRT401A Write complex documents
BSBCMM401A Make a presentation
BSBADM405B Organise meetings
BSBMKG413A Promote product and services
BSBOHS201A Participate in OHS processes
BSBPRO401A Develop product knowledge
BSBITU401A Design and develop complex text documents
BSBREL401A Establish networks
BSB50407 – Diploma of Business Administration
BSBADM502B Manage meetings
BSBPMG522A Undertake Project Work
BSBADM506B Manage business document design and development
BSBADM504B Plan or review administration systems
BSBFIM502A Manage Payroll
BSBCUS501C Manage quality customer service
BSBWOR501B Manage personal work priorities and professional development
BSBWRT501A Write persuasive copy
Technical Education Development Institute (TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
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BSB51107 – Diploma of Management
BSBADM502B Manage meetings
BSBPMG522A Undertake project work
BSBCUS501C Manage quality customer service
BSBHRM506A Manage recruitment, selection and induction processes
BSBITB501B Manage risk
BSBADV509A Create mass print media advertisements
BSBWOR501B Manage personal work priorities and professional development
BSBWHS501A Ensure a safe workplace
BSB60207 – Advanced Diploma of Business
BSBINN601B Manage organisational change
BSBFIM601A Manage finances
BSBMKG608A Develop organisational marketing objectives
BSBMKG609A Develop a marketing plan
BSBINM601A Manage knowledge and information
BSBADV602B Develop an advertising campaign
BSBMGT605B Provide leadership across the organisation
BSBMGT616A Develop and implement strategic plans
UEE30911 - Certificate III in Electronics and Communications
UEENEEK142A Apply environmentally and sustainable procedures in the energy sector
UEENEEC021B Participate in electronics and communications work and competency
development activities
UEENEEE101A Apply Occupational Health and Safety regulations, codes and practices in
the workplace
UEENEEE102A Fabricate, assemble and dismantle utilities industry components
UEENEEE104A Solve problems in d.c. circuits
UEENEEE137A Document and apply measures to control OHS risks associated with
electro technology work
Technical Education Development Institute (TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
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UEENEEH102A Repairs basic electronic apparatus faults by replacement of components
UEENEEH114A Troubleshoot resonance circuits in an electronic apparatus
UEENEEH111A Troubleshoot single phase input d.c. power supplies
UEENEEH112A Troubleshoot digital sub-systems
UEENEEH139A Troubleshoot basic amplifier circuits
UEENEEH113A Troubleshoot amplifiers in an electronic apparatus
UEENEEH138A Fault find and repair complex power supplies
UEENEEH146A Solve fundamental electronic communications system problems
UEENEED101A Use computer applications relevant to a workplace
UEENEEA101A Assemble electronic components
UEENEEA102A Select electronic components for assembly
UEENEEA106A Use lead-free soldering techniques
UEENEED102A Assemble, set-up and test computing devices
UEENEED143A Install and configure a client computer operating system and software
UEENEEH118A Fault find and repair electronic apparatus
UEENEEH169A Solve problems in basic electronic circuits
UEE41511 Certificate IV in Video and Audio Systems
UEENEEE101A Apply Occupational Health and Safety regulations, codes and practices in the workplace
UEENEEE038B Participate in development and follow a personal competency development plan
UEENEEK145A Implement and monitor energy sector environmental and sustainable energy policies and procedures
UEENEEE104A Solve problems in d.c. circuits
UEENEED101A Use basic computer applications relevant to a workplace
UEENEEE102A Fabricate, assemble and dismantle utilities industry components
UEENEEE137A Document and apply measures to control OHS risks associated with
electrotechnology work
Technical Education Development Institute (TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
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UEE50511 Diploma of Electronics and Communication Engineering
UEENEEE101A Apply occupational health and safety regulations, codes and practices in the workplace
UEENEEE038B Participant in development and follow a personal competency development plan
UEENEEE117A Implement and monitor energy sector OHS policies and procedures
UEENEEE137A Document and apply measures to control OHS risks associated with
electrotechnology work
UEENEEH167A Commission electronics and communications systems
UEENEEH168A Modify/redesign of electronics and communications systems
UEENEEK145A Implement and monitor energy sector environmental and sustainable policies and procedures
BSBINM501A Manage an information or knowledge management system
UEENEEH102A Repairs basic electronic apparatus faults by replacement of components
UEENEEE117A Implement and monitor energy sector OHS policies and procedures
UEENEEC001B Maintain documentation
UEENEEH111A Troubleshoot single phase input d.c. power supplies
UEENEEH112A Troubleshoot digital sub-systems
UEENEEH113A Troubleshoot amplifiers in an electronic apparatus
UEENEEH114A Troubleshoot resonance circuits in an electronic apparatus
UEENEEH139A Troubleshoot basic amplifier circuits
UEENEEH138A Fault find and repair complex power supplies
UEENEEH146A Solve fundamental electronic communications system problems
UEENEEH119A Repair predictable faults in television receivers
UEENEEH117A Carry out repairs of predictable faults in video and audio replay/recording
apparatus
UEENEEH137A Program and commission commercial video/audio systems
UEENEEH136A Design commercial video/audio installations
UEENEEH135A Design custom electronic equipment installations
UEENEEE124A Compile and produce an energy sector detailed report
Technical Education Development Institute (TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
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BSBMGT502B Manage people performance
BSBMGT516C Facilitate continuous improvement
BSBWOR502B Ensure team effectiveness
UEENEEA101A Assemble electronic components
UEENEEA102A Select electronic components for assembly
UEENEEA106A Use lead-free soldering techniques
UEENEED102A Assemble, set-up and test computing devices
UEENEED143A Install and configure a client computer operating system and software
UEENEEE102A Fabricate, assemble and dismantle utilities industry components
UEENEEE104A Solve problems in d.c. circuits
UEENEEE105A Fix and secure electrotechnology equipment
UEENEEH118A Fault find and repair electronic apparatus
UEENEEH169A Solve problems in basic electronic circuits
UEENEEC004B Prepare specifications for the supply of materials and equipment for
electrotechnology projects
UEENEEC005B Estimate electrotechnology projects
UEENEEE124A Compile and produce an energy sector detailed report
UEENEEE110A Develop and implement energy sector maintenance programs
UEENEEE118A Establish, maintain and evaluate energy sector OHS systems
UEENEEC006B Prepare tender submissions for electrotechnology projects
UEENEEE015B Develop design briefs for electrotechnology projects
UEENEEE160A Provide engineering solutions for uses of materials and thermodynamic effects
UEENEEE072B Write specifications for electronics and communications engineering projects
UEENEEH148A Design and develop advanced digital systems
UEENEEH182A Develop engineering solutions to RF amplifiers problems
UEENEEE161A Analyse static and dynamic parameters of electrical equipments
UEENEEE163A Analyse material for suitability in electrical equipments
Technical Education Development Institute (TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
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Living in Melbourne Australia
Australia is a land of contrasts: sweeping golden beaches, coral reefs rich with marine life,
tropical rainforests, mountain ranges, vast grazing lands and sparse deserts.
One of the oldest continents, Australia is the only country to occupy an entire continent.
Surrounded by the Indian and Pacific Oceans, Australia has many animals and plants, which are unique on the planet. The surface geology is typically old and flat with a major mountain
range stretching down the eastern coast and another mountain range in the north west of the continent.
Victoria
About 36 per cent of Victoria is forest. The Murray is the State’s longest river and there are a number of large inland lakes. Victoria’s vast coastline extends over 1600 kilometres, bordering the Southern Ocean and Bass Strait and separating the Australian mainland from Tasmania.
Victoria is the most densely populated of Australia’s 8 States and Territories. Some 26 per cent of all Australians live in Victoria and, of those, most reside in Melbourne, the nation’s second largest city and capital of this state.
Melbourne
Melbourne is the capital of the State of Victoria. It is situated on the YarraRiver and around Port Phillip Bay with its beautiful beaches and water sports facilities. It is a beautiful spacious
city with all the parks, gardens, sporting venues and scenic places that Australian space and natural resources allow.
Melbourne is a world-renowned cultural, artistic, financial and communications centre served by an international airport, a cargo and passenger seaport, and rail links to neighbouring
States.
Melbourne, once voted the world's 'most liveable city', enjoys clean fresh air and beautiful parks and gardens.
Melbourne is considered to be the shopping capital of Australia and offers some of Australia's
biggest shopping complexes as well as sophisticated, exclusive boutiques and a host of lively and popular markets.
One quarter of Melbourne's population was born overseas making it one of the world's most
multicultural cities. There are now people from 140 nations living harmoniously together. This broad ethnic mix has brought many benefits to the city including a wide range of cuisines and over 2,300 elegant restaurants, bistros and cafes. Melbourne has an excellent public transport system with trams, trains and buses providing an extensive network throughout the city and
suburbs.
The population is approximately 4 million. Melbourne is a sprawling city with suburbs extending up to 50km from the centre of the city.
The city centre is on the banks of the YarraRiver, 5km from Port Phillip Bay.
The city centre features world class
• department stores
• historical architecture
• theatres, galleries and arts centres
Melbourne is only a short distance from many beautiful beaches as well as the Victorian mountain regions, where skiing is popular during winter.
The city and surrounding suburbs are well serviced by a public transport network of buses,
trains and trams.
A multicultural city enriched by 170 ethnic groups. Sometimes called the culinary capital of Australia, Melbourne has a vast array of restaurants, offering a variety of international cuisine.
Technical Education Development Institute (TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
Level 1, 212 King Street, Melbourne, Victoria – 3000
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Bustling Chinatown in the heart of the city, serves up the finest of Asian cuisine and culture. Several other Melbourne streets are dedicated to Vietnamese, Japanese, Italian and Greek food - cuisine to suit every palate and many to suit a student's budget.
Climate
Melbourne enjoys a temperate climate with four distinct seasons in the year - spring, summer, winter and autumn. Below is a guide to the average daily temperatures.
Spring September - November 12-22 degrees C
Summer December to February 28-32 degrees C
Autumn March to May 12-20 degrees C
Winter June to August 10-15 degrees C
Melbourne does not have a specific wet season; it can rain at any time of the year.
Festivals
• International Comedy Festival
• International Festival of the Arts
• Chinese New Year Parade
• Moomba Festival.
International sporting events:
• Spring Racing Carnival (Melbourne Cup)
• Australian Open (Grand Slam tennis)
• Grand Prix Motor Racing
• World Series and Test cricket
• Bells Beach Surf Classic
Art
Australian contemporary arts reflect the world’s oldest continuous cultural traditions and also a diverse, multicultural society. Our visual and performing arts communities receive international
acclaim for their vibrancy, originality and cutting-edge work in the arts, literature, stage and cinema, dance, classical music and contemporary Australian rock music.
The National Museum of Australia opened as part of Australia’s Centenary of Federation
celebrations in 2001. It is co-located with the Australian Institute of Aboriginal and Torres Strait Islander Studies in the nation’s capital city of Canberra and adds to more than 1000 museums throughout Australia.
Multiculturalism
More than 100 ethnic groups are represented in Australia, making Australia one of the most culturally diverse countries in the world. Australia’s dynamic multiculturalism can be attributed to its unique combination of Indigenous cultures, early European settlement and immigration
from all parts of the world.
Australians value the wealth of cultural diversity and social sophistication that international students bring to our campuses and our communities. We take great care in looking after
international students and helping them to adjust to the Australian way of life. International students also gain great benefits from their education in Australia and make lifelong friendships.
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Language
Although English is the official language, a host of other languages are spoken in Australia. As one of the most culturally diverse countries in the world many Australians are naturally fluent in other languages. More than 2.4 million Australians speak a language other than English at
home. Within the education and training system about 15 per cent of those of working age studying for an educational qualification have English as a second language. More than 800,000 Australians speak a European Union language, apart from English, in the home.
Another 800,000 Australians speak an Asian language in the home.
In Australia not only is there the opportunity to improve your English through specialist study in an English-speaking environment but all sectors of Australian education and training provide tuition in many other languages as well.
English as it is spoken in Australia is very easily understood by nearly all people from other English-speaking nations. While there are some minor differences in accent between the cities and country areas, the difference is much less than you will find in America, Britain and
Canada where French is also spoken. As you improve your English in Australia, you will learn some of our slang, and have much fun explaining the meanings to your friends and relatives at home.
Religion
Australia is predominantly a Christian country. However, all religions are represented in our multicultural society. Australians respect the freedom of people to practice their choice of religion. Churches, mosques, temples and synagogues are located in most major cities. Some
universities have their own spiritual groups on campus.
Clean, Safe, Cosmopolitan
Students from all over the world come to Australia to take advantage of our world-class education and enjoy our friendly hospitality and cultural diversity. Australia has low crime rates and strict gun control laws providing a safe environment in which to learn and travel. With one of the highest standards of living in the world, Australia offers modern transport systems,
convenient telecommunications, cosmopolitan shopping complexes and excellent health services.
Visitors from many parts of the world are attracted by Australia’s spectacular natural
environment and the distinctive personality and friendliness of the Australian people. Australia is rich in the arts and is keen to preserve and display its diverse cultural heritage.
Australians are also environmentally conscious and keen to preserve the country's natural beauty and scenery. Our Clean up Australia campaign is being adopted worldwide.
Health care
Australia has a very good health care system. All Australians pay a Medicare levy (additional tax) to fund the public health system and ensure everyone gets access to public system
doctors, hospitals and other health care services. People who pay extra into a private health insurance fund receive certain privileges when they use private health care services. As well as the usual services available in just about any Australian suburb or town, most Australian
institutions also provide special health care services and advice for students.
International students studying in Australia are required to have Overseas Student Health Cover (OSHC) for the duration of their student visa.
Technical Education Development Institute (TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
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Food
Australia has a fantastic variety of food. Our top quality meat, fish, fruits and vegetables are exported to markets all around the globe. There is a large range of fruit and vegetables available at Australian produce markets. You should have no difficulty in finding the foods that
you are used to at home.
You can sample almost every type of cuisine available throughout the world in our many restaurants. There are elegant restaurants or typical Aussie pubs. Ethnic restaurants offer
cuisines from all around the world. Good food at reasonable prices can be found at bistros or cafes. And for those who like takeaway, most of the major global fast food chains are well represented. The adventurous can try some of our ‘bush tucker’.
Electricity
The electrical current in Australia is 240/250 volts AC, 50 cycles. The Australian three pin plug is extremely safe. Adaptors are usually required for most foreign appliances. A transformer
may be required if you bring an appliance from overseas that operates on a different voltage.
Transport
With one of the highest standards of living in the world, Australia offers modern transport
systems. Australia has an extensive public transport system that includes trains, buses, tramways, ferries, two major national airlines and a number of regional airlines. Metropolitan areas are divided into zones and your ticket type and cost depends on which zone you are going to travel in and for how long. Tickets can be bought at train stations, on buses and
trams and at newsagencies.
Tourist students may drive in Australia on a valid overseas drivers licence but if the document is not in the English language the visitor must carry a translation with the permit. An
international driving licence is not sufficient by itself.
Metered taxicabs operate in all major cities and towns. You will find taxi ranks at transport terminals, main hotels or shopping centres or you can hail taxis in the street. A light and sign on the roof indicates if a cab is vacant. There is a minimum charge on hiring and then a charge
per kilometre travelled. Taxi drivers do not have to be tipped.
Telephones
Australia has a modern telecommunications system with mobile and internet access generally available at low cost. Public telephones are available at all Post Offices, shopping centres and are often situated on street corners. Public pay phones accept a variety of coins and Phone cards. Phone cards are pre-paid for use in public pay phones and can be bought at a large
number of retail outlets in denominations of $A5, $A10, $A20 and $A50. Credit phones take most major credit cards such as American Express, Visa, Mastercard and Diners International and can be found at international and domestic airports, central city locations and hotels.
Mobile phones are very popular and can be purchased from a number of retailers.
Sports and recreation
Australians are very keen on sport and outdoor activities and have gained a worldwide
reputation, both as individuals and as teams. Hosting the Year 2000 Olympic Games in Sydney highlights Australia as a leading destination for international events.
Australia has more than 120 national sporting organisations and thousands of state, regional and club bodies. It is estimated that 6.5 million people, about a third of the population, are
registered sports participants. While there are over 120 sporting organisations, Australians also take part in bushwalking, fishing, boating and water sports.
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Entertainment
Campuses offer spacious surroundings suitable for social, sporting and other outdoor activities. They are also centrally located for students to experience the sophistication of our cities and excitement of our entertainment facilities. There are plenty of opportunities for international
students to have an enjoyable time with friends.
Travel
During semester breaks, you may like to venture beyond the capital cities to experience more of Australia’s spectacular natural environment and great physical beauty—national parks, The Great Barrier Reef, Kakadu, Uluru and the Tasmanian Wilderness.
Budgeting
You should work out a budget covering accommodation, food, transport, clothing and entertainment. Childcare, if applicable, should also be taken into account.
The average international student in Australia spends about $360 per week on accommodation, food, clothing, entertainment, transport, international and domestic travel, telephone and incidental costs. School students in Australia typically spend a little less - about $265 a week - on accommodation and food, entertainment, transport and associated items.
While this is a realistic guide, it is important to remember that individual circumstances will vary by location, course and lifestyle.
Money and banks
Australian currency is the only legal tender in Australia. When you first arrive, money from other countries can be changed at the exchange facilities located at international airports, banks and major hotels. Travellers’ cheques are easier to use if already in Australian dollars.
However, banks will cash travellers’ cheques in virtually any currency. Major hotels and some shops, depending on individual store policy, will cash travellers’ cheques.
It is a good idea to set up an Australian bank account. You will need to provide your visa and evidence of residency. Banking services in Australia are extremely competitive. Over 20 local
and numerous international banking groups are represented in Australia. All major banks have a branch in cities and regional centres. Most shopping centres have Automatic Teller Machines (ATM) facilities. These machines can be used for deposits and, in many instances, withdrawals
24 hours a day. Many department stores, supermarkets and specialist shops have electronic transfer terminals (EFTPOS) where cash withdrawals can also be made in addition to purchasing goods. More information on banking is available at http://studyinaustralia.gov.au/Sia/en/LivingInAustralia/MoneyMatters
Normal bank trading hours
9.30 am – 4.00 pm Monday to Thursday
9.30 am – 5.00 pm Friday
Some banks are open Saturday mornings
Credit cards
Credit cards are widely accepted around Australia. The most commonly accepted credit cards are American Express, Bankcard, Diners International, MasterCard, Visa and their affiliates.
Currency
Australia uses a dollars and cents system of decimal currency with 100 cents in a dollar. The bank notes in use are $5, $10, $20, $50 and $100. Coins used are the silver coloured 5 cent, 10 cent, 20 cent and 50 cent and the gold coloured $1 and $2 coins.
Technical Education Development Institute (TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
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Australia's development of the polymer (plastic) banknote heralds the introduction of advanced banknote technology for the new millennium and rewrites world standards in design. Not only does this leading-edge polymer technology offer immense security benefits but its concepts of cleanliness, environmental responsibility and recyclables set an example for the world to
follow.
Tipping
Tipping is not the general custom in Australia and service charges are not added to accounts
by hotels and restaurants. In better-class restaurants, it is usual to tip food and drink waiters up to 10 per cent of the bill for good service.
Porters have set charges at railway terminals, but not at hotels. However, at any time, tipping is a matter of individual choice.
Accommodation
The following types of accommodation are available for International students:-
1. Full Board (Home stay) A$150.00 - A$170.00 per week
2. Student house A$80.00 - A$100.00 per week
3. Half - Board A$ 70.00 - A$ 100.00 per week (plus expenses).
4. Leasing a House/Flat A$200.00 - A$300.00 per week (unfurnished)
This accommodation can be booked prior to arrival. Two weeks advance notice is required before you depart for Australia. Further details can be obtained from the International Student Welfare Officer.
Some useful internet sites for housing are:
http://www.s-h-a.com.au/
http://www.find-studentaccommodation.com/?gclid=CI2th4T7iJACFSK9YAoddlzqrw
http://www.youthcentral.vic.gov.au/ViewPage.action?siteNodeId=13&languageId=1&contentId
=-1&ref=neo
http://studyinaustralia.gov.au/Sia/en/StudyCosts/Accommodation
Overseas Student Health Cover (OSHC)
International students are required by the Government to join a private health insurance scheme. The OSHC premium cover must be paid before a student visa is issued. You will need to pay the OSHC premium at the same time as the tuition fees. The OSHC entitles you to free
hospital cover and 85% of standard doctor's fees. For the price and more information please check the website : https://www.oshcallianzassistance.com.au/
There are more than 50,000 overseas students studying in Australia and each year
approximately 15,000 students from the Asia Pacific region arrive in Australia to continue their education. They have chosen Australia for several reasons:
• Australia has a high quality education system, the equal of any country in the world
• Australia offers traditional education in reputable schools, colleges and universities
• Awards from Australian institutions of higher education are recognized internationally
• Australian universities, colleges and schools have established networks of support to help overseas students
• The Australian education system includes informality and accessibility of academic staff, the availability of computers, small group tutorials and close supervision
• Living costs and tuition costs compare well with other countries and most overseas students are permitted to work part-time.
• Australia is a safe, stable country with a pleasant climate.
Technical Education Development Institute (TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
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Australia welcomes overseas students
Overseas students are welcomed in Australia because they:
• Contribute to the development of people and institutions both in their home country and in Australia.
• Contribute to the Australia's research capability
• Develop cultural, educational and economic links between Australians and people of other nations.
Australia has a long history of involvement in international education development, staff and student exchange programs and scholarships.
Study Methods
In Australia, much emphasis is placed upon private (individual) study along the lines of assignments, on research and learning to analyse data and present arguments about subject matter, and on being willing to defend one's argument. All these involve heavy use of libraries,
intensive note taking in lectures, and active participation in the learning process (as opposed to passive listening and remote learning).
To be a successful student in Australia, you will need to adapt to these methods of learning, but most education institutions in Australia are very willing to help as they offer counselling
services and assistance to develop effective study skills. Many lecturers in Australia have vast experience teaching overseas students, they understand the difficulties in getting used to different study methods and they will be patient in helping you to develop new skills.
Cost of Living
Melbourne is a reasonably priced city providing good quality affordable living and abundant accommodation. Students will need about A$18,000 per year (excluding tuition) to cover living expenses. According to the Government Website, Study in Australia, Australia is a
sophisticated, friendly and affordable country which enjoys one of the highest standards of living in the world. The average international student in Australia spends about A$360 per week on accommodation, food, clothing, entertainment, transport, international and domestic travel, telephone, and incidental costs.
The cost of living depends a lot on the kind of accommodation a student chooses. A married student with dependents will need approximately an additional A$4,000 per year for each dependent.
The lifestyle in Australia is safe and friendly. Australians have a high standard of living. The climate is pleasant, there is plenty of food and the vast natural resources in Australia enable most people to live well.
Fruit, vegetables and meat are available fresh and at reasonable prices. Clothing and personal
effects are usually good quality and available at a wide variety of prices.
Below is a price table of typical daily items. This is only a guide. Remember that you can shop around for items such as clothing and shoes to find a cheaper source.
Food Personal Effects/Services
Milk 1 litre $1.80 Shoes 1 pair $70.00
Bread 1 loaf $2.50 Jeans 1 pair $80.00
Apples 1 kg $4.00 Toothpaste 140g $2.50
Potatoes 1 kg $2.00 Shampoo 500ml $3.00
Beefsteak 1 kg $15.00 T-shirt $20.00
Eggs 1 dozen $4.00 Hairdresser $20.00 to $40.00
Cereal 1kg $3.00 Newspaper $2.00
Fruit Juice 2 litres $4.00 Cinema ticket $15.00
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The ESOS Framework
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Course Progress and Intervention Strategy [National Code 10]
1.0 Purpose
1.1 The purpose of this procedure is to ensure that students course progress is monitored and reviewed, that the Institute takes intervention action when a student
is in danger of not progressing satisfactorily or completing their course and the requirements of the National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students are met.
Responsibility
1.2 The CEO is responsible for the implementation of this procedure and to ensure that staff and students are aware of its application and that staff implement its requirements.
Requirements
Students who have unsatisfactory academic progress will be reported to DIBP. Unsatisfactory academic performance is defined as failing more than 50% of units
in two consecutive study periods.
Students who are “at risk” of not meeting satisfactory course progress requirements will be interviewed, counselled and will be placed on a course intervention strategy.
All causes of unsatisfactory progress or being “at risk” are to be considered including
academic causes and non academic causes such as personal issues.
The progress of each student is monitored, recorded and assessed.
The Institute has documented course progress policies and procedures.
The Institute assesses each student at the end point of each study period according to its
course progress policy.
The Institute has an intervention strategy that identifies and assists students who are at risk of not making satisfactory course progress.
Where the Institute has assessed the student as being “at risk” the Institute will inform the student and implement an intervention strategy where warranted.
Where the Institute has assessed the student as not meeting satisfactory course progress, the Institute will inform the student in writing of its intention to report the
student and that he or she is able to access the Institute complaints and appeals process within 20 working days.
The provider notifies the Secretary of DEEWR through PRISMS of the student not
achieving satisfactory progress after the appeals process (if actioned) is finalised and upholds the provider’s decision to report.
The method section defines the procedure used for monitoring progress, taking intervention action and reporting students who breach the requirements.
Definitions
1.3 Study period means one term of study
1.4 Being “at risk” of not meeting satisfactory course progress requirements means:
• Failing more than 50% of units in a study period
• Failing two or more core units in a study period
• Failing key units in a study period
1.5 Failing a unit means being assessed as “Not Yet Competent” for a completed unit.
1.6 Key and core units are as defined in the student prospectus.
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1.7 Satisfactory progress means that students have not been identified as being “at risk”.
Method
Reporting to DIBP
1.8 Within 10 working days of the completion of a study period the Training Manager will review the academic progress of all students and identify those students who have failed 50% or more units in two consecutive study periods.
1.9 If a student fails more than 50% of units in two consecutive study periods or otherwise fails to meet course progress requirements (5.8, 5.10 or 5.11) then the Institute must notify the student in writing of its intention to report the student for not achieving satisfactory academic progress using the appropriate student course
progress warning letter (case 2). The student must be informed they have 20 working days to appeal to the Institute. If the appeal is not upheld or the student withdraws from the appeal process then the Institute must report the student to
DIBP. If a student is reported to DIBP for unsatisfactory progress a Section 20 breach notice will be generated by PRISMS, sent to the student’s current address held by the Institute and a copy placed on the students file.
Intervention strategy (for students identified as being “at risk” of not meeting
satisfactory course progress requirements)
1.10 The Training Manage is responsible for the implementation and monitoring of the intervention strategy.
1.11 Within 10 working days of the completion of a study period the Training Manager
will review the academic progress of all students and identify those students who are “at risk” of not meeting satisfactory course progress requirements.
1.12 The identification of students “at risk” will be accomplished by reviewing a current
transcript of student progress and establishing if any one, or more, of the following situation apply:
• The student has failed more than 50% of units in a study period
• The student has failed two or more core units in a study period
• The student has failed key units in a study period
• The student has been identified as unable to complete a course within the expected duration of study as recorded on the CRICOS register after having
their program reviewed by the Training Manager in accordance with the Completion within the expected duration procedure.
Within 10 working days of the completion of a study period all students identified as being “at risk” of not meeting satisfactory course progress requirements will be sent
a warning letter requiring them to attend a course counselling interview using the appropriate student course progress warning letter (case 1).
1.13 A copy of the warning letter and all other relevant documents will be placed in the students file.
The course counselling interview and fortnightly intervention meetings will be initiated by the Training Manager however appropriate personnel such as student contact officers or counsellors may be called on to assist with the process or to delegate for
the training manager.
1.14 At the course counselling interview academic and non-academic issues are to be explored, solutions sought and the following intervention strategies will be put in place where appropriate:
• Programs to address academic and non-academic issues.
• Student attendance timetable drawn up.
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• Student study time table drawn up.
• A fortnightly intervention meeting for the current study period with the Training Manager or a delegated person will be scheduled.
• A fortnightly academic involvement report requested from each subject teacher.
• Resitting assessments.
• Undertaking additional units in subsequent study periods to “catch up” with the training program schedule.
• Optional holiday programs to “catch up” or undertake additional units.
1.15 Details of the intervention strategy proposed by the Institute will be recorded, transmitted in writing to the student my email or mail and a copy of the written document sent to students placed in their file.
1.16 Students will be required to accept the intervention strategy proposed by the Institute. Students failing to accept the proposed interventions strategy may be reported to DIBP for unsatisfactory academic progress. If a student is reported to
DIBP for unsatisfactory progress a Section 20 breach notice will be generated by PRISMS, sent to the student’s current address held by the Institute and a copy placed on the students file.
1.17 Students failing to attend the course counselling interview without a reasonable
excuse may be reported to DIBP for unsatisfactory academic progress. If a student is reported to DIBP for unsatisfactory progress a Section 20 breach notice will be generated by PRISMS, sent to the student’s current address held by the Institute and a copy placed on the students file.
1.18 At the fortnightly intervention meeting the following will be reviewed
• Programs to address academic and non-academic issues.
• Student attendance timetable drawn up.
• Student study time table drawn up.
• A fortnightly intervention meeting for the current study period with the Training Manager or a delegated person will be scheduled.
• A fortnightly academic involvement report requested from each subject teacher.
1.19 During the intervention period, students who fail to achieve 50% of academic performance or fail to implement the study timetable may be reported to DIBP for unsatisfactory academic progress. If a student is reported to DIBP for
unsatisfactory progress a Section 20 breach notice will be generated by PRISMS, sent to the student’s current address held by the Institute and a copy placed on the students file.
1.20 Students failing to attend the fortnightly intervention meeting without a reasonable
excuse may be reported to DIBP for unsatisfactory academic progress. If a student is reported to DIBP for unsatisfactory progress a Section 20 breach notice will be generated by PRISMS, sent to the student’s current address held by the Institute and a copy placed on the students file.
1.21 Where a student on the intervention strategy requires more time to complete their qualification a new Confirmation of Enrolment must be completed by the Training Manager and lodged on PRISMS. The new Confirmation of Enrolment must indicate
the revised completion date and the reasons for the revised date.
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Student complaints and appeals
1.0 Purpose
1.1 The purpose of this procedure is to define the system available to students for dealing with student complaints and appeals
2.0 Responsibility
2.1 The CEO is responsible for implementation of this procedure and ensuring that staff and students are made aware of its application.
3.0 Requirements
3.1 Students who are concerned about the conduct of the training provider are encouraged to attempt to resolve their concerns using this procedure.
3.2 The procedure will be implemented at no cost to the student.
3.3 All prospective students will be provided with information about the complaints and appeals procedure before making an agreement to enrol.
3.4 All complaints and appeals will be handled professionally and confidentially in order
to achieve a satisfactory resolution that is fair and equitable to all parties.
3.5 Students will be provided with details of external authorities they may approach, if required
3.6 At any stage in the internal complaint or appeal process students are entitled to
have their own nominee included to accompany and support them.
3.7 Students may raise any matters of concern relating to training delivery and assessment, the quality of the teaching, student amenities, discrimination, sexual harassment and other issues that may arise.
3.8 For internal complaints and appeals: • The student will have an opportunity to formally present their case, in writing or
in person at no cost to the student
• The student may be accompanied and assisted by a support person at any relevant meetings.
• At the conclusion of the complaint or appeal the student will be given a written
statement of the outcome, including details of the reasons for the outcome and the record of the complaint and outcome will be placed in the student file.
3.9 A student’s enrolment must be maintained whilst a complaint or appeal is in
progress and the outcome has not been determined except in cases where the provider is intending to defer or suspend a student’s enrolment due to misbehaviour or to cancel the student’s enrolment.
3.10 In cases where the provider is intending to defer or suspend a student’s enrolment
due to misbehaviour or to cancel the student’s enrolment the provider only needs to await the outcome of the internal appeals process (supporting the provider) before notifying DIPB through PRISMS of the change to the student’s enrolment.
3.11 The Institute will encourage the parties to approach a complaint or appeal with an open view and to attempt to resolve problems through discussion and conciliation. Where a complaint or appeal cannot be resolved through discussion and conciliation, we acknowledge the need for an appropriate external and independent
agent to review the process implemented by the Institute.
3.12 If there is any matter arising from a student complaint or appeal that is a systemic issue which requires improvement action this will be reported to the RTO management meeting as part of the continuous improvement process.
Technical Education Development Institute (TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
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3.13 Nothing in this procedure inhibits student’s rights to pursue other legal remedies. Students are entitled to resolve any dispute by exercising their rights to other legal remedies. Students wishing to take this course of action are advised to:- • Contact a solicitor; or-
• Contact the Law Institute of Victoria, 470 Bourke St Melbourne 3000, and telephone 9602 5000 for a referral to a solicitor.
4.0 Definitions
4.1 N/A
5.0 Method
Informal Complaint Process
5.1 Any student with a question or complaint may raise the matter with staff of the
Registered Training Organisation and attempt an informal resolution of the question or complaint.
5.2 Questions or complaints dealt with in this way do not become part of the formal complaint process and will not be documented, recorded or reported on unless the Institute staff member involved determines that the issue question or complaint was relevant to the wider operation of the Institute.
5.3 Students who are not satisfied with the outcome of the question or complaint are encouraged to register a formal complaint.
Formal Complaint Process
5.4 Students who are not satisfied with the outcome of the informal process, or, who want to register a formal complaint may do so. To register a formal complaint a
student must complete the student complaint form and contact the Institute Administration Manager to arrange a meeting. At this meeting the complaint can be raised and a resolution attempted.
5.5 The following matters must be lodged as formal complaints within 20 working days
of notification of an intention to report the student to DIBP in order to be considered by the Institute. • Deferral of commencement, suspension or cancelling a student enrolment
• Non achievement of satisfactory course progress
5.6 At the stage of the complaint meeting the complaint must be recorded in writing
and signed and dated by the complainant and the Administration Manager. The complaint is recorded in writing by completing the student complaint form prior to the meeting or a new document can be prepared and signed during the meeting.
5.7 The Administration Manager will then attempt to resolve the complaint with the student and any other parties who may be involved. The resolution phase must commence within 10 working days of the complaint being lodged in writing.
5.8 A maximum time of 20 working days from the commencement of the resolution
phase will be allowed for the resolution unless all parties agree in writing to extend this time. This period is called the resolution phase.
5.9 At the end of the resolution phase the Training Manager will report the Institute
decision to the student. The Institute decision and reasons for the decision will be documented by the Training Manager and placed in the students file. A copy of this document will be provided to the student.
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5.10 Following the resolution phase the Institute will implement the decision as conveyed to the student and undertake any improvement actions arising from the complaint
5.11 If a student is dissatisfied with the outcome of the formal complaint process then
they may institute an internal appeals process by completing the appeals form.
Internal Appeal Process
5.12 Internal appeals may arise from a number of sources including appeals against
assessment, appeals against discipline actions and appeals against decisions arising from complaints. The essential nature of an appeal is that it is a request by a student to reconsider a decision made by the Institute.
5.13 A student’s enrolment must be maintained whilst an appeal is in progress and the
outcome has not been determined.
5.14 The appeals process is initiated by a student completing the student appeals form.
5.15 The appeal resolution phase must commence within 10 working days of the internal appeal being lodged in writing.
5.16 A maximum time of 30 working days from the commencement of the appeal resolution phase will be allowed for the appeal resolution unless all parties agree in writing to extend this time.
5.17 After a student makes an internal appeal, the registered training organisation will appoint a person or body to hear the appeal and propose a final resolution. This person or body must not be the same as any person or body that heard the original complaint
5.18 Students appealing an assessment or RPL outcome will be given the opportunity for reassessment by a different assessor selected by the Institute. Costs of reassessment will met by the Institute. The recorded outcome of the assessment
appeal will be the most favourable result for the student from either the original assessment or the reassessment.
5.19 The outcome of the internal appeal and reasons for the outcome will be recorded in writing and signed and dated by the student and the Institute and placed in the
student file. A copy of this document will be provided to the student.
5.20 Following the internal appeals phase the Institute will implement the decision as conveyed to the student and undertakes any improvement actions arising from the complaint.
5.21 There are no further avenues within the Institute for complaints or appeals after the internal appeals process has been completed, however an external appeals process is available
5.22 If the student is not satisfied with the result or conduct of the internal complaint handling and appeals process, the student has right to access the external appeals process at no cost.
External appeal process
5.23 The purpose of the external appeals process is to consider whether the Institute has
followed its student complaint and appeals procedure, not to make a decision in place of the Institute. For example, if a student appeals against his or her subject results and goes through the Institute internal appeals process, the external
appeals process (if accessed) would look at the way in which the internal appeal was conducted; it would not make a determination as to what the subject result should be.
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5.24 For external complain and appeals the independent mediator will be the third party (Overseas Students Ombudsman).
5.25 The external appeals procedure will be determined by the independent mediator.
5.26 Following the receipt of the outcome of the external appeal the Institute must
immediately implement the decision, convey the outcome to the student , place a copy of the documentation on the student file and undertake any improvement actions arising from the complaint
5.27 If an appeal is against an Institute decision to report the student for unsatisfactory course progress or unsatisfactory attendance the Institute must maintain the student’s enrolment (i.e. not report the student for unsatisfactory progress or attendance) until the external appeals process is complete and has supported the
provider’s decision to report.
5.28 If an appeal is against a Institute decision to defer or suspend a student’s enrolment due to misbehaviour or to cancel a student’s enrolment the Institute only
needs to await the outcome of the internal appeals process (supporting the provider) before notifying DIPB through PRISMS of the change to the student’s enrolment.
Student Transfer
6.0 Purpose
1.22 The purpose of this procedure is to address standard 7 of the revised National Code 2007 transfer between registered providers.
Responsibility
1.23 The CEO is responsible for the implementation of this procedure and to ensure that staff and students are aware of its application and that staff implement its
requirements.
Requirements
1.24 The RTO must not actively recruit students where the recruitment would conflict with the requirements of this procedure and/or Standard 7 of the National Code.
1.25 No fee can be charged to the student by the Institute for issuing a letter of release.
1.26 Registered providers are restricted from enrolling transferring students in the first six months of their principal course of study except in accordance with Standard 7
of Part D the National Code.
1.27 If a letter of release is refused by a registered provider a student may appeal the provider’s decision.
Definitions
1.28 N/A
Method
Letter of Release
1.29 Students must apply for a letter of release on the appropriate form
1.30 Applications for a letter of release will be considered by the Training Manager and responded to within 14 days of being received by the Institute.
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1.31 A letter of release will be granted in accordance with this procedure and only if the student can provide written confirmation that a valid enrolment offer has been made by another registered provider.
1.32 A letter of release will normally be granted in the following situations:
• The Institute is unable to continue to provide the course; or
• The student can demonstrate they are experiencing threat to physical or mental health or safety by remaining at the Institute and can demonstrate clearly how
this will be alleviated through a transfer; or
• The current course of study is clearly not consistent with documented course requested for on their application.
1.33 A letter of release will normally not be granted in the following situations:
• The requirements of the written agreement have not been met by the student; or
• The student does not satisfy any of the situations which normally lead to a letter
of release being granted; or
• The proposed transfer will risk the student’s progression through a package of courses; or
• The student has unsatisfactory academic progress and has been or is about to
be reported to DIBP; or
• The student has unsatisfactory academic progress and has been or is about to be reported to DIBP; or
• The student cannot provide a letter from another registered provider confirming
that a valid enrolment offer has been made.
1.34 If a letter of release is refused, reasons for the refusal will be documented in writing and the student will be informed of their rights of appeal using the Institute
complaints and appeals procedure.
1.35 A copy of the student’s letter of release application; notes recording the assessment of the application and a copy of the response letter sent to the student by the Institute must be placed in the student’s file.
Technical Education Development Institute (TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G
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Enrolling a transferring student
1.36 The Institute will not knowingly enrol a student wishing to transfer from another registered provider’s course prior to the student completing six months of his or her principal course of study except where:
• the original registered provider has ceased to be registered or the course in which the student is enrolled has ceased to be registered;
• the original registered provider has provided a written letter of release;
• the original registered provider has had a sanction imposed on its registration by the Australian Government or state or territory government that prevents the student from continuing his or her principal course, or
• any government sponsor of the student considers the change to be in the
student’s best interest and has provided written support for that change.
1.37 In the event that the Institute knowingly enrols a student wishing to transfer from another registered provider’s course prior to the student completing six months of
his or her principal course of study documentary evidence of at least one of the four conditions listed above must be obtained and placed in the transferring student’s file.
1.38 The Institute will not seek to enrol a student who has not yet completed six months
of their principal course of study with another registered provider unless the requirements of the National Code are met and then only in accordance with this procedure.
Student behavior
1.0 Purpose
1.1 The purpose of this procedure is to outline the system used for ensuring students
meet the behaviour requirements of the Institute.
3.0 Responsibility
1.2 The CEO is responsible for the implementation of this procedure and to ensure that staff and students are aware of its application and implement its requirements.
4.0 Requirements
1.3 Students are required to adhere to the Registered Training Organisation’s Student Code of Behaviour at all times.
1.4 The CEO must, prior to implementation, approve any discipline actions arising from breaches of the Student Code of Behaviour.
1.5 Any decision by the CEO in relation to student discipline can be appealed using the Student Complaints and grievance procedure.
1.6 The Student Code of Behaviour requires the following rights and expectation to be respected and adhered to at all times.
• The right to be treated with respect from others, to be treated fairly and without discrimination, regardless of religious, cultural, racial and sexual differences,
age, disability or socio-economic status
• The right to be free from all forms of intimidation.
• The right to work in a safe, clean, orderly and cooperative environment .
• The right to have personal property (including computer files and student work) and the Registered Training Organisationproperty protected from damage or other misuse .
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• The right to have any disputes settled in a fair and rational manner (this is accomplished by the Grievance Procedure).
• The right to work and learn in a supportive environment without interference from others.
• The right to express and share ideas and to ask questions.
• The right to be treated with politeness and courteously at all times.
• The expectation that students will not engage in cheating or plagiarism.
• The expectation that students will submit work when required.
• The expectation that students will maintain consistent attendance by attending all required classes and assessments. The required level of attendance is 80% of scheduled sessions. Attendance will be reviewed at the end of each study
period. This requirement is a student behaviour requirement and not a requirement under standard 11 of the National Code.
5.0 Definitions
1.7 N/A
6.0 Method
1.8 For non-compliance with the Student Code of Behaviour the following procedure for discipline will be followed:
• A member of the Registered Training Organisation staff will contact students in the first instance to discuss the issue or behaviour & to determine how the issue might be rectified. This meeting and its outcomes will be documented, signed by all parties and included on the student’s personal file. (Step 1)
• Where the issue or behaviour continues, students will be invited for a personal interview with the Assistant Director to discuss this issue further. This meeting and its outcomes will be documented, signed by all parties and included on the
student’s personal file. (Step 2)
• Should the issue or behaviour continue, the student would be provided with a final warning in writing & a time frame in which to rectify the issue. A copy of this letter will be included on the student’s personal file. (Step 3)
• After the three steps in the discipline procedure have been followed, should the issue or behaviour still continue, training services will be withdrawn and the student will be notified in writing that their enrolment has been suspended or
cancelled.
• Suspension or cancellation of your enrolment has to be reported to DIBP and may affect the status of your VISA.
• At any stage of this procedure students are able to access the Institute
complaints and appeals procedure to settle any disputes that may arise.
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Student Security and Safety Policy
Introduction
Technical Education Development Institute places high priority on student security and safety and therefore does its utmost to enhance its support services for clients in order that they achieve better living experiences while studying in Australia. Our goal is to provide an environment which ensures that student welfare is not compromised in any way, and also
assist in circumstances which are not within the classroom or outside the premises of Institute.
Policy
This policy addresses the security and safety measures taken by Institute to ensure that the goals set out above are met.
1.0 MANAGEMENT STAFF
Management staffs are located at Institute Head Office to monitor and ensure that student security and safety measures are enforced.
1.1 The CEO visits and checks at all Delivery Sites on a regular basis
• Institute City campus (Level 1, 212 King Street Melbourne, Vic – 3000)
1.2 Key personnel are located at Level 1, 212 King Street Melbourne 3000 to monitor students Personnel involved are: the Chief Executive Officer, Training Manager, Communications and Student Services Manager.
2.0 TRAVELLING TO AND FROM INSTITUTE& FACILITIES
2.1 There are no classes that operate at Institute outside 0800 hours to 2200
hours on any given day
2.2 The main Delivery Site is on 212 King Street Melbourne 3000: within the inner city road
Network
2.3 All facilities of Institute are located in well lit and high density areas.
2.4 All facilities are next to all modes of public transport: train, trams and buses.
These areas are considered as low risk and therefore safe for public access.
2.5 All facilities are compact and have very close street access providing a
controlled environment.
Although Institute Delivery Sites and facilities are well located and easily accessible byPublic transport, students are advised to take all practicable steps to ensure their ownSafety at all times especially where sessions operate after 1800 hours.
3.0 OCCUPATIONAL HEALTH AND SAFETY
3.1 While Institute will ensure that its premises meet the Australian Occupational Health and Safety guidelines, students must take all practicable steps to
ensure their own safety while at the Institute.
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3.2. Accidents, incidents or hazards occurring within Institute premises must be reported to personnel or trainers concerned immediately. Students must also fill out the Incident Report form available at all Course delivery sites.
4. EMERGENCIES AND EVACUATION
This is a written set of instructions to help Institute staff/students deal with incidents or situations that could pose a threat to life, health or property.
This Emergency Management Plan covers the following emergency situations:
1. Fire
2. Flood
3. Power failure
4. Chemical Spill / Leak
5. Medical Emergencies
6. Violence
7. Bomb Threats
This Emergency Management Plan is based on a practical assessment of potential hazards associated
with Institute workplace (taking into account the size and complexity of the work site) and the number and type of occupants and the possible consequences of an incident occurring as a result of those hazards. The detail information is on Emergency Management Plan.
5. First Aid
Institute City campus (Level 1, 212 King Street Melbourne 3000)
First Aid Kit – located in Institute Kitchen