Process Innovationfor Next Generation Business

Vik G

12th March ,2010

© 2006 Hewlett-Packard Development Company, L.P.The information contained herein is subject to change without notice

Vikas Gera Worldwide Quality HeadGlobal Business Services (Hewlett Packard)

Innovation distinguishes betweenInnovation distinguishes between

a leader and a followera leader and a follower

Agenda

About HP

Types of Innovation

Process Innovation

Steps for Process Innovation

Process Innovation - IT as a Enabler

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HP at a Glance

HP at a glance• Fortune 9 U.S.• Fortune 32 Global• 304,000 employees• $114.6 billion USD in revenue for FY09• Operates in approximately 170 countries worldwide

Touching lives every day• HP manages over 200 data centers, 380,000 servers, 5.4 million desktops, and 17 million IP addressesmillion IP addresses.• We handle over 68 million credit card accounts and process 3.5 billion transactions annually.• We service about 1 billion Medicaid claims and administer $100 billion USD in benefits a yearyear.• We book 500 million travel reservations annually.• Our software examines and stops 1.7 billion spam messages per month.

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HP Shared Values

Passion for customersWe put our customers first in everything we do.

Trust and respect for individualsWe work together to create a culture of inclusion built on trust, respect and dignity for all.

Achievement and contributionWe strive for excellence in all we do; each person's contribution is a critical key to our successWe strive for excellence in all we do; each person s contribution is a critical key to our success.

Results through teamworkWe effectively collaborate, always looking for more efficient ways to serve our customers.

Speed and agilityWe are resourceful and adaptable, and we achieve results faster than our competitors.

Meaningful innovation We are the technology company that invents the useful and the significantWe are the technology company that invents the useful and the significant.

Uncompromising integrityWe are open, honest and direct in our dealings.

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What is Innovation

Innovation may be defined as exploiting new ideas leading to the creation of a new product/service or process

We often use the words "creativity" and "innovation" interchangeably but we should not Creativity is about coming up with ideas while innovation is aboutshould not. Creativity is about coming up with ideas while innovation is about "bringing ideas to life."

A 2007 Booz Allen study illustrated that the one key characteristic of successful innovators is that they had a rigorous process for managing innovation including "a disciplined, stage-by-stage approval process combined with regular measurements of every critical factor from time and money spent to the success of newof every critical factor, from time and money spent…to the success of new products and services in the market."

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Types of Innovation

3/17/2010 7Source: Doblin.com

Business Processes are likeBusiness Processes are like Organisational Orphans

Process Innovation – Way Forward

• In the businesses of tomorrow, incremental process improvement p pwill no longer be sufficient

• The needed revolutionary approach must encompass both how a business is viewed & structured and how it is improved

• Business must be viewed not in terms of functions, divisions or prod cts b t of ke processes Taking a process approach impliesproducts, but of key processes. Taking a process approach implies adopting customer’s point of view

• Processes need clear owners that cut across traditional divisions or• Processes need clear owners that cut across traditional divisions or functions

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Steps for Process Innovation

1. Identifying processes for Innovation1. Identifying processes for Innovation

2. Identifying change levers2. Identifying change levers2. Identifying change levers2. Identifying change levers

3. Developing Process Visions3. Developing Process Visions3. Developing Process Visions3. Developing Process Visions

4. Understanding existing processes4. Understanding existing processes4. Understanding existing processes4. Understanding existing processes

5. Designing and prototyping the new process5. Designing and prototyping the new process5. Designing and prototyping the new process5. Designing and prototyping the new process

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Process Innovation – IT as a EnablerProcess Innovation IT as a Enabler

Automational Geographical

Informational Integrative

Sequential Intellectual

Tracking Disintermediating

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Analytical

Summary

Innovation is exploiting new ideas leading to the creation of a new Innovation is exploiting new ideas leading to the creation of a new Innovation is exploiting new ideas leading to the creation of a new product/service or/and process

Types Of Innovation –Today’s focus was Process innovation

Innovation is exploiting new ideas leading to the creation of a new product/service or/and process

Types Of Innovation –Today’s focus was Process innovation

Process Innovation Steps

Process Innovation –IT as a Enabler

Process Innovation Steps

Process Innovation –IT as a Enabler

Reference : hp.com Doblin com

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Doblin.comThe new age of Innovation by CK Prahalad &Process Innovation: Reengineering work through IT by Thomas H Davenport

Thank You !Thank You !

Thanks & Questions

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