newcastle.nsw.gov.au
Newcastle COVID-19 Emergency Relief Services
We know that the COVID-19 pandemic has had significant impacts on our Newcastle community. Our dedicated emergency response team are monitoring developments in the community sector and have compiled a list of national and local emergency relief services.
Contents
National and State Services 3
Emergency Relief Meals 4
Grocery Stores 4
Emergency Housing 5
Financial Services 5
Domestic and Family Voilence 5
Local Support 6
Organisation Details ContactNational COVID-19 Helpline 24hr information on coronavirus Ph 1800 020 080
Ph 131 450 (translating or interpreting services)
COVID-19 public clinic locations
Find your nearest coronavirus clinic in NSW preview.nsw.gov.au/covid-19/how-to-protect-yourself-and-others/clinics
Telecross Red Cross can provide you with a daily telephone call to check on your wellbeing
redcross.org.au/get-help/community-services/telecross
Ph 1300 885 698
Link2Home 24hr state-wide homelessness information and referral telephone service
facs.nsw.gov.au/housing/help/ways/are-you-homeless
Ph 1800 152 152
Beyond Blue COVID-19 Online and phone counselling coronavirus.beyondblue.org.au
Ph 1800 512 348
Lifeline 24hr crisis support chat
Phone, webchat and text
lifeline.org.au/get-help/topics
Ph 13 11 14
Suicide Call Back Service Anyone who is suicidal or concerned about someone
Online and phone counselling
suicidecallbackservice.org.au
Ph 1300 659 467
Kids Helpline Kids specific online and phone counselling kidshelpline.com.au
Ph 1800 551 800
Headspace:
12-25 year olds
Youth specific online and phone support headspace.org.au
Ph 4929 4201
1800 Respect Sexual, family and domestic violence support
Online and phone counselling
1800respect.org.au
Ph 1800 737 732
MensLine Australia Male specific online and phone counselling mensline.org.au
Ph 1300 789 978
Embrace Multicultural
Mental Health
Culturally and linguistically diverse (CALD) backgrounds specific website
mhima.org.au
Ph 6285 3100
Beyond Blue: Aboriginal and Torres Strait Islander people
ATSI specific support beyondblue.org.au/who-does-it-affect/aboriginal-and-torres-strait-islander-people
Ph 1300 224 636
Qlife GBIT specific webchat and phone support and referral
qlife.org.au
Ph 1800 184 527
Pharmacy home delivery service
Pharmacy home delivery service for vulnerable individuals
Call your local pharmacy to arrange, via Australia Post
e-safety Tips, videos etc for staying safe online during COVID-19 pandemic
esafety.gov.au/key-issues/covid-19
Volunteering NSW Harnessing goodwill during COVID-19 makeadifference.volunteering.nsw.gov.au/covid-19-volunteering/in-new-south-wales-nsw
National and State Services
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Organisation Details ContactMeals on Wheels Delivery of frozen meals only during
COVID-19 mow.net.au
Ph 4957 7097
Soul Cafe Takeaway express meal service during COVID-19.
For delivery or non-contact pick-up TEXT the hotline
soulcafe.org.au
Ph 0423 543 911
(TEXT hotline)
Baptist Care Food support and low cost groceries
Mayfield and Wallsend
hopestreet.org.au/mayfield
Ph 4032 5288
hopestreet.org.au/wallsend
Ph 0491 158 348
Development and Relief Agency (DARA)
Meals home delivered weekly dara.org.au
Ph 4979 1339
Samaritans Emergency relief food only during COVID-19 from the following branches
samaritans.org.au/news_article/samaritans-response-covid-19
Cessnock Ph 4993 3430
Broadmeadow Ph 4922 1540
Toronto Ph 4959 7857
Emergency Relief Meals
Organisation Details ContactWoolworths Basics Box Home delivery.
For elderly and isolated. woolworths.com.au/shop/page/woolworths-basics-box
Ph 1800 904 698
Coles Online Priority Service Home delivery. For elderly and isolated.
coles.com.au/customernotice/onlinepriorityservice
Ph 1800 455 400
IGA Priority Shop Home delivery. For elderly and isolated.
igashop.com.au/register
Ph 1800 018 384
NDIS Priority Service NDIS specific home delivery. Complete online with participating supermarket retailers. When prompted enter your unique priority home delivery code.
ndis.gov.au/coronavirus/priority-home-delivery-services
Grocery Services
Newcastle COVID-19 Emergency Relief Services 4
Organisation Details ContactDomestic Violence Line 24hr Line facs.nsw.gov.au/domestic-violence
Ph 1800 656 463
Ph 131 450 (translating or interpreting services)
TTY 1800 67 14 42
Jenny’s Place Helping women and children in the Newcastle area to find safety
jennysplace.org
Ph 492 962 89
Ph 1800 656 463 (after hrs)
Nova Women and Children Women with or without children, homeless or at risk due to safety reasons across Newcastle and Lake Macquarie
novawomen.org.au
Ph 4023 5620
Domestic and Family Violence
Organisation Details ContactLink2Home 24hr statewide homelessness information
and referral telephone servicewww.facs.nsw.gov.au/housing/help/ways/are-you-homeless
Ph 1800 152 152
Matthew Talbot Homeless Service
Homeless men (and men with children) across Newcastle and Lake Macquarie
vinnies.org.au/page/Find_Help/NSW/Housing/The_Matthew_Talbot_Homeless_Service/
Ph 4961 1411
Nova
Women and Children
Women (with or without children) homeless or at risk due to safety reasons across Newcastle and Lake Macquarie
novawomen.org.au
Ph 4023 5620
Jenny’s Place Helping women and children in the Newcastle area to find safety
jennysplace.org
Ph 492 962 89
Ph 1800 656 463 (after hrs)
Emergency Housing
Organisation Details ContactNational Debt Helpline For those experience financial hardship.
Online and phone counselling. Does not provide emergency cash loans, vouchers or emergency relief.
ndh.org.au
Ph 1800 007 007
Salvation Army Money Care For those experience financial hardship. Online and phone counselling. Does not provide emergency cash loans, vouchers or emergency relief.
salvationarmy.org.au/need-help/financial-assistance/financial-counselling
Ph 1300 371 288
Samaritans Bills Assistance (EAPA vouchers)
Financial counselling during COVID-19 only from the following branches
samaritans.org.au/news_article/samaritans-response-covid-19
Cessnock Ph 4993 3430
Broadmeadow Ph 4922 1540
Toronto Ph 4959 7857
Financial Services
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Organisation Details ContactAwabakal Limited Medical, dental, aged, disability,
pregnancy, health checks and immunisations
awabakal.org
Ph 1800 292 225
Muloobinba Aboriginal Corporation
Family and child support
Young parenting support
muloobinba.org.au
Ph 4969 5299
Wandiyali ATSI Inc Family and youth support services
Alcohol and other drugs
wandiyali.com.au
Ph 4957 5900
Hospital Aboriginal Liaison Officers
Calvary Mater Hospital
John Hunter Hospital
calvarycare.org.au
Ph 4921 1211
hnehealth.nsw.gov.au/John-Hunter-Hospital/Patients-and-visitors/Pages/Multicultural-and-Support-Services.aspx
Ph 4921 3000
Yallarwah – Uncle Bob’s Place
On grounds of the John Hunter Hospital. A place for relatives of Aboriginal patients to stay while their family member is in hospital
hnehealth.nsw.gov.au/John-Hunter-Hospital/Patients-and-visitors/Pages/Accommodation.aspx
Ph 4921 3650
Aboriginal Tenants Advice and Advocacy Services
COVID-19 impact information on changes to tenancy laws and renting
tenants.org.au/aboriginal-tenants
Ph 4967 7756
Tenants Advice and Advocacy Services
COVID-19 impact information on changes to tenancy laws and renting
tenants.org.au/blog/renting-and-covid-19-information
Ph 4969 7666
Hunter Community Legal Centre
Free legal advice for those who live, work or study in Newcastle, Lake Macquarie, Port Stephens, Great Lakes and Hunter Valley
hunterclc.com.au
Ph 4040 9120
Community Disability Alliance Hunter
Online catch-ups with our peer groups during COVID-19
cdah.org.au
Ph 0490 053 454
Headspace:
12-25 year olds
Youth specific online and phone support headspace.org.au
Ph 4929 4201
MyAgedCare Assists with emergency aged care services, housework, transport
myagedcare.gov.au
Ph 1800 200 422
Northern Settlement Services
Range of services for migrants and refugees in areas of settlement, aged care, youth and vulnerable families
nsservices.com.au
Ph 4969 3399
Development and Relief Agency (DARA)
Settlement services, refugee hub, food and support
dara.org.au
Ph 4979 1339
Newcastle
Muslim Association
Food parcels and support Ph 0422 676 232
Hunter Multicultural Centre Education and support of children, young people, individuals and families from non-English speaking backgrounds
mncinc.org.au
Ph 4965 5291
Local Support
Newcastle COVID-19 Emergency Relief Services 6
newcastle.nsw.gov.au
