Enterprise MobilityHow Technology is Transforming the Mobile Landscape
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Enterprise Mobility – Current Landscape
Mobile 1.0
Web Enabling
Mobile 2.0
Automate Process
Mobile 3.0
Technology Coupled
Companies attempt to
mobile enable their web
sites and web applications
Transform Business
Operations using
Mobile apps
Reach out directly to
target market using
Mobile Apps
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Driver’s of Enterprise Mobility and
Mobile 3.0
More Penetration of Smart Devices
Spending on mobile devices are surpassing PCs as part of a shift to platforms built on mobile computing,
cloud services, social networking, and big data (IDC).
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Rapid Deployment of BYOD
• 40% report their agency has or will implement BYOD within the next 2 years (Mobile Work Exchange
May 2013)
• 38% of companies expect to stop providing devices to workers by 2016 (Gartner April 2013)
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Need for Real Time Information by CXOs
…As ways to Transform the business
54%
Executives need to access
critical business information
51%
Workforce becoming
increasingly virtual and mobile
49%
Employees and/or customers increasingly
demand real-time information
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42%
Transformational(a way to
change how things are done)
29%
Strategic(a way to get things done while
advancing organizational goals)
25%
Tactical(a way to get things done faster
through productivity improvements)
n=140 Source: IDG Research Services, 2012
Technology Shift Inducing Enterprise Mobility Leap
Technology Challenges to Enterprise Mobility Strategy
Choosing Platform and Technology
Security
Integration with Back end
Device Management
Application Design
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Source: IDC's U.S. Mobile Enterprise Professional and Outsourced Services Survey,
Technology Shift Inducing Enterprise Mobility
Integration with Back End
• Web Services and API’s
• Middle ware technology
Managed Mobility
• Mobile Device Management - MDM
• Mobile Security
• BYOD
Infrastructure
• Improved Connectivity (Wi Fi, 3G, 4G)
• GPS and Sensors for Context/Location
Aware App
• Sophisticated device hardware
Application Development
• Native Technology
• Cross Platform Technology
• Mobile Web Apps
• Mobile Enterprise App Platform (MEAP)
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Technology Shift Upwards
Clear Enterprise Mobile Strategy
Changing Enterprise
Results in clearer Enterprise Mobile Strategy
Business &
User
Needs
Data
Mobility
Application
Architecture
Identity and
Security
Wireless
Infrastructure
Management
and
Governance
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Source: Gartner: Enterprise Mobility and Its Impact on IT , 2012
MOBILE
ENTERPRISE
Field Service
• Field Service Job Management
• Service Job History
• Depot-stock Management
• Break/Fix Service
• Scheduled Service Jobs
• Urgent Response Service Jobs
Sales & Marketing
• Sales Order & Quote Entry
• Mobile CRM
(Access leads, opportunities & tasks)
Manufacturing
• Warehouse Management
• Quality Assurance Programs
• Manufacturing Execution Systems
Logistics & Distribution
• Fleet Management Applications
• Driver Job Scheduling
• Proof of Delivery
• Shipment Tracking & Notifications
Asset & Facilities Management
• Asset Tracking & Management
• Building Inspections
• Security Inspections
• OH & S Inspections (e.g. building safety inspections)
Reports & Workflow
• Workflows and Approvals
• Business Intelligence & Dashboards
• Time & Expense Tracking
Spectrum of Enterprise Mobile Solutions
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Life Without an Enterprise Mobile App …
Let us go to a “Field Service” Office running Manual Operations sans Mobility
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No real-time update on jobs.
No location information to track field staff.
Managing and responding on job is a nightmare…
…And when it comes to on-field job, productivity affects
I am stuck here. Not
sure which part to use
for this job. Wish I had
previous service history
for the client and
knowledge base.
Service Dispatcher
Inefficient process leading to difficulty in
streamlining tasks.
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It has always been difficult to report work…
• Manual paper-based reporting of material, labor and expenses
• Multiple travels to same client, and clients in nearby locations
• Delayed time to resolve critical issues
Missed
service schedule
Delayed and
inaccurate
Invoice
…Leading to unsatisfied customers
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…And translates to reduced profitability for your firm
• Delayed invoicing and collections
• No real-time information on key metrics
• Increased cost of operations
????
????
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Manage End-to-End Field Service Operations from MobileA Day in Field Service Technicians Life
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I am the Service Engineer for Refrigeration and Aircon
Products of my company…. For most part of the day I am
on field and travelling…. I was fed up of missing schedules
and repeated follow up calls .
…. Until my Company adopted a Mobility strategy
to improve Productivity
Let us meet Harry…Field Service Technician for ABC Engineering &
Contracting Co.
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I got a Mobile App which lists all my “Daily Tasks” created by
my supervisor from the back end system
…And shows Customer Location, Nearby Tasks and Driving
Directions on Google Maps
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I can Update “Charge Summary” from Mobile… Which helps
me to “Sign off” in style
As well Collaborate using Online Image Capture, Audio and
Text functions
Using the Mobile “Field Service”, I could improve the productivity
and service more number of customers a day.
I never miss a schedule and ensures sign off from the field… No
paper work and a professional approach.
The Mobile app has transformed my
business and work
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Effecting Visible Changes in Organization
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Real Time Information “On the Go”
Improved Productivity
Increased Revenue & Profitability
Delighted Customers / Repeated Orders
Branding & Professionalism
Thank You
Presented by:
Abhijit RamaChandran: Sr.Consultant/Project Manager
Abhijith Jayakumar: Project Manager
RapidValue Solutions
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