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Page 1: NASSCOM Enterprise Mobility 3.0 FINAL PACKED [Read-Only]...Title: Microsoft PowerPoint - NASSCOM Enterprise Mobility 3.0 FINAL PACKED [Read-Only] Author: Blr Created Date: 12/2/2013

Enterprise MobilityHow Technology is Transforming the Mobile Landscape

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Page 2: NASSCOM Enterprise Mobility 3.0 FINAL PACKED [Read-Only]...Title: Microsoft PowerPoint - NASSCOM Enterprise Mobility 3.0 FINAL PACKED [Read-Only] Author: Blr Created Date: 12/2/2013

Enterprise Mobility – Current Landscape

Mobile 1.0

Web Enabling

Mobile 2.0

Automate Process

Mobile 3.0

Technology Coupled

Companies attempt to

mobile enable their web

sites and web applications

Transform Business

Operations using

Mobile apps

Reach out directly to

target market using

Mobile Apps

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Driver’s of Enterprise Mobility and

Mobile 3.0

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More Penetration of Smart Devices

Spending on mobile devices are surpassing PCs as part of a shift to platforms built on mobile computing,

cloud services, social networking, and big data (IDC).

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Rapid Deployment of BYOD

• 40% report their agency has or will implement BYOD within the next 2 years (Mobile Work Exchange

May 2013)

• 38% of companies expect to stop providing devices to workers by 2016 (Gartner April 2013)

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Need for Real Time Information by CXOs

…As ways to Transform the business

54%

Executives need to access

critical business information

51%

Workforce becoming

increasingly virtual and mobile

49%

Employees and/or customers increasingly

demand real-time information

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42%

Transformational(a way to

change how things are done)

29%

Strategic(a way to get things done while

advancing organizational goals)

25%

Tactical(a way to get things done faster

through productivity improvements)

n=140 Source: IDG Research Services, 2012

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Technology Shift Inducing Enterprise Mobility Leap

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Technology Challenges to Enterprise Mobility Strategy

Choosing Platform and Technology

Security

Integration with Back end

Device Management

Application Design

Copyright © 2013 8n = 325

Source: IDC's U.S. Mobile Enterprise Professional and Outsourced Services Survey,

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Technology Shift Inducing Enterprise Mobility

Integration with Back End

• Web Services and API’s

• Middle ware technology

Managed Mobility

• Mobile Device Management - MDM

• Mobile Security

• BYOD

Infrastructure

• Improved Connectivity (Wi Fi, 3G, 4G)

• GPS and Sensors for Context/Location

Aware App

• Sophisticated device hardware

Application Development

• Native Technology

• Cross Platform Technology

• Mobile Web Apps

• Mobile Enterprise App Platform (MEAP)

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Technology Shift Upwards

Clear Enterprise Mobile Strategy

Changing Enterprise

Results in clearer Enterprise Mobile Strategy

Business &

User

Needs

Data

Mobility

Application

Architecture

Identity and

Security

Wireless

Infrastructure

Management

and

Governance

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Source: Gartner: Enterprise Mobility and Its Impact on IT , 2012

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MOBILE

ENTERPRISE

Field Service

• Field Service Job Management

• Service Job History

• Depot-stock Management

• Break/Fix Service

• Scheduled Service Jobs

• Urgent Response Service Jobs

Sales & Marketing

• Sales Order & Quote Entry

• Mobile CRM

(Access leads, opportunities & tasks)

Manufacturing

• Warehouse Management

• Quality Assurance Programs

• Manufacturing Execution Systems

Logistics & Distribution

• Fleet Management Applications

• Driver Job Scheduling

• Proof of Delivery

• Shipment Tracking & Notifications

Asset & Facilities Management

• Asset Tracking & Management

• Building Inspections

• Security Inspections

• OH & S Inspections (e.g. building safety inspections)

Reports & Workflow

• Workflows and Approvals

• Business Intelligence & Dashboards

• Time & Expense Tracking

Spectrum of Enterprise Mobile Solutions

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Life Without an Enterprise Mobile App …

Let us go to a “Field Service” Office running Manual Operations sans Mobility

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No real-time update on jobs.

No location information to track field staff.

Managing and responding on job is a nightmare…

…And when it comes to on-field job, productivity affects

I am stuck here. Not

sure which part to use

for this job. Wish I had

previous service history

for the client and

knowledge base.

Service Dispatcher

Inefficient process leading to difficulty in

streamlining tasks.

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It has always been difficult to report work…

• Manual paper-based reporting of material, labor and expenses

• Multiple travels to same client, and clients in nearby locations

• Delayed time to resolve critical issues

Missed

service schedule

Delayed and

inaccurate

Invoice

…Leading to unsatisfied customers

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…And translates to reduced profitability for your firm

• Delayed invoicing and collections

• No real-time information on key metrics

• Increased cost of operations

????

????

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Manage End-to-End Field Service Operations from MobileA Day in Field Service Technicians Life

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I am the Service Engineer for Refrigeration and Aircon

Products of my company…. For most part of the day I am

on field and travelling…. I was fed up of missing schedules

and repeated follow up calls .

…. Until my Company adopted a Mobility strategy

to improve Productivity

Let us meet Harry…Field Service Technician for ABC Engineering &

Contracting Co.

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I got a Mobile App which lists all my “Daily Tasks” created by

my supervisor from the back end system

…And shows Customer Location, Nearby Tasks and Driving

Directions on Google Maps

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I can Update “Charge Summary” from Mobile… Which helps

me to “Sign off” in style

As well Collaborate using Online Image Capture, Audio and

Text functions

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Using the Mobile “Field Service”, I could improve the productivity

and service more number of customers a day.

I never miss a schedule and ensures sign off from the field… No

paper work and a professional approach.

The Mobile app has transformed my

business and work

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Effecting Visible Changes in Organization

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Real Time Information “On the Go”

Improved Productivity

Increased Revenue & Profitability

Delighted Customers / Repeated Orders

Branding & Professionalism

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Thank You

Presented by:

Abhijit RamaChandran: Sr.Consultant/Project Manager

Abhijith Jayakumar: Project Manager

RapidValue Solutions

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