YOU ARE DOWNLOADING DOCUMENT

Please tick the box to continue:

Transcript
Page 1: Moving up the empathy curve

MovinguptheEMPATHYCURVE.It’saLEARNINGjourney!

Page 2: Moving up the empathy curve

Whatarewelearning?1

Uncoverinteres-ngPATTERNSinyourDATAthatyouwouldlike

tounderstand(‘WHY’)

Page 3: Moving up the empathy curve

Uncoverpre-exis-ngHYPOTHESIS&ASSUMPTIONS

regardingjobstobedone

Page 4: Moving up the empathy curve

Whoislearning?2

Well,YOUare!(notusasconsultants!)

Page 5: Moving up the empathy curve

GetyourLEADERSinvolvedfromthestartoftheproject!

Page 6: Moving up the empathy curve

Howarewelearning?3

GetOUTOFTHEOFFICE-Weareheretohelpyou!

Learn.Reflect.Adapt.REPEAT.

Page 7: Moving up the empathy curve

DiscoverGOODSTORIES.They’lls-ckandgoviral!

Page 8: Moving up the empathy curve

Whomarewelearningfrom?4

FindtheRIGHTPEOPLEwhowillTRUSTyouintheirhomes

Page 9: Moving up the empathy curve

Makethemfeelateasesothey’llOPENtheirheartstoyou!

Page 10: Moving up the empathy curve

Wheredoesthelearningjourneyleadus?5

YourteamhasmoveduptheEMPATHYCURVE.

It’saboutLEARNING,notfindingthesilverbullet!

Page 11: Moving up the empathy curve

YougainNEWINSIGHTSthatdriveACTIONSontheshortterm&

influenceDECISIONSonthelongterm

Page 12: Moving up the empathy curve

Placingpeopleattheheartofinnova-on

9yardsinnova-onisabou-queconsul-ngfirmbasedinSingapore.Wehelpcompaniescreatemeaningfulemployeeandcustomerexperiences,

whilebuildinginternalinnova-oncapabili-es.

Page 13: Moving up the empathy curve

Themajorityof

digitaltransformaKonprojectsfail

becausecompaniesputtoomuchemphasison

technologyandforgetaboutthepeopleinvolved.

Wehelpclientslookbeyondthe

technologyandputcustomersandemployeesattheheartoftheir

transformaKon.

Page 14: Moving up the empathy curve

Bytalkingtoandobservingcustomersandemployees,wecanbe^erunderstandtheirneeds.Withsuchpowerfulinforma-on,wecanhelpyousucceed.At9yardsinnova-on,webelievethereisanarttoobservingandtalkingtopeopletodiscovertheirneeds.Whenitisdonewell,experiencedesigninjectspurposeandempathyintoyourinnova-onorimprovementproject.Anditcantransformyourcustomersandemployees’needsintohighlyrewardingexperiences.Greatcompanies’productsandserviceswillalwaysfindtheirwayintopeople’shearts.Transforma-onrequiresabigchangeinmindsets.It’saboutlearning,reflec-ngandadap-ngquickly.Whilethiso_enmeansasignificantshi_inculture,itisrequiredifacompanyistobecomeagileandsurviveintoday’sdigitaleconomy.

WHYCHOOSEUS?

Page 15: Moving up the empathy curve

Webringin-depthexper-seinpsychology,human-centeredinnovaKon,businesstransformaKonandhumanresource

pracKcestoturnyourprojectintoasuccess

Page 16: Moving up the empathy curve

OURHAPPYCLIENTS


Related Documents