Measures & Targets - IVCC FY11-13 KPI... · Committee (IRC). The IRC is following ... Fall 2007 cohort, Fall 2008 cohort 3 Year Target 73% FY11 Results FY12 Results ... 10/FA-11/SP,

ILLINOIS VALLEY COMMUNITY COLLEGE

2011-2013

Measures & Targets for Key Performance Indicators

Institutional Research Committee

Harold Barnes

Sue Isermann

Joanne Jalley

Betsy Klopcic

Robert Mattson

Tracy Morris

Renee Prine

Rick Serafini

Lori Scroggs

Cathy Bangert

W W W . I V C C . E D U / I R

INTRODUCTION

The development of the measures and targets for Illinois Valley Community College (IVCC) Key

Performance Indicators (KPIs) for FY 2011-2013 is the product of work of the Institutional Research

Committee (IRC). The IRC is following a process developed by an action project team that began in

July 2008, and produced the KPI Measures and Targets for FY09 and FY10.

The IRC has used the following criteria to determine if a measure should continue to be included:

Does the measure provide information that will help IVCC to improve?

Does the measure encourage IVCC to value the right things?

Can the measure be readily understood by IVCC stakeholders and is it credible to them?

Is data already being collected or reported to IVCC stakeholders?

If not, can the data be obtained at a reasonable cost?

Is there a standard of comparison or benchmark against which progress can be measured?

Which Strategic Goal does it relate?

Which AQIP Category does it relate?

The IRC is following the process developed by the 2008-09 Action Project Team. The IRC has

reviewed the measures and targets to identify gaps, develop new performance measures and targets as

needed, and integrate these procedures into the College’s strategic planning process.

Measures which are items from surveys may or may not have targets which are significantly higher

than a comparison group or a prior year’s IVCC survey results. This is information that we receive

after the survey results are compiled. The IRC understands also that not all items are able to be

changed in an equal way. However, it is the committee’s intention to seek improvement in these

items gradually over time.

Table of Contents KPI 1: STUDENT ACADEMIC SUCCESS .................................................................................................... 1

Measure 1a1, 1a2, 1a3: Pass Rates on Professional/Occupational Licensure Examinations .......................... 1

Measure 1b: Graduation Rate .......................................................................................................................... 2

Measure 1c: First-time, Full-time Cohort Graduated, Transferred or Still Enrolled ........................................ 3

Measure 1d: All Full-time Success Rate ........................................................................................................... 4

Measure 1e: All Part-time Success Rate .......................................................................................................... 5

Measure 1f: Persistence Fall to Spring ............................................................................................................. 6

Measure 1g: Persistence Fall to Fall ................................................................................................................. 7

KPI 2: PLACEMENT OF GRADUATES IN EMPLOYMENT OR CONTINUING EDUCATION ............. 8

Measure 2a: All Occupational Graduate Placement in Employment or Continuing Education ...................... 8

Measure 2b: Percent of IVCC Transferable Degree Grads Who Pursued Additional Education at IVCC or

Transferred ....................................................................................................................................................... 9

KPI 3: SERVICE EXCELLENCE ................................................................................................................. 10

Measure 3a: How much does IVCC emphasize…providing support you need to help you succeed at this

college? ........................................................................................................................................................... 10

Measure 3b: Quality of Student Relationships with Instructors .................................................................... 11

Measure 3c: Quality of Student Relationships with Administrative Personnel and Offices .......................... 12

Measure 3d: Service Excellence Scale on Noel-Levitz Student Satisfaction Inventory .................................. 13

Measure 3e: Career and Technical Program Graduate Satisfaction .............................................................. 14

Measure 3f: Student Campus Climate ............................................................................................................ 14

KPI 4: DISTRICT POPULATION SERVED ................................................................................................ 16

Measure 4a: Population Served ..................................................................................................................... 17

Measure 4b: Percent of High School Graduates Enrolling ............................................................................. 18

KPI 5: FISCAL RESPONSIBILITY/AFFORDABILITY................................................................................. 19

Measure 5a: Net Unit Cost ............................................................................................................................. 19

Measure 5b1: Budgeted Revenues vs. Actual Revenues ............................................................................... 20

Measure 5b2: Budgeted Expenditures vs. Actual Expenditures .................................................................... 21

Measure 5c: Tuition and Basic Fee Rates ....................................................................................................... 22

Measure 5d: Reimbursable Credit Hours ....................................................................................................... 23

KPI 6: JOB SATISFACTION ........................................................................................................................ 24

Measure 6a, 6b, 6c: PACE Employee Survey Categories ................................................................................ 24

Measure 6d: Overall Faculty Job Satisfaction ................................................................................................ 25

Measure 6e: Want to be a College Professor ................................................................................................ 26

Measure 6f: PACE Employee Campus Climate................................................................................................ 26

KPI 7: PROFESSIONAL DEVELOPMENT OPPORTUNITIES FOR ALL EMPLOYEE GROUPS......... 27

Measure 7a: Availability of Professional Development/ Training Opportunities .......................................... 28

Measure 7b: Adequate Support for Faculty Development ............................................................................ 29

KPI 8: UTILIZATION OF TECHNOLOGY FOR TEACHING AND LEARNING .................................... 30

Measure 8a: Using Email to Communicate with an Instructor ...................................................................... 30

Measure 8b: Using Computers in Academic Work ........................................................................................ 31

Measure 8c: Using Computing and Information Technology ........................................................................ 32

Measure 8d: Percent of Online Credit Hours ................................................................................................. 33

Measure 8e: Computer Labs are Adequate and Accessible .......................................................................... 34

Measure 8f: Adequate Support for Integrating Technology in My Teaching ................................................ 35

KPI 9: DIVERSITY AWARENESS .............................................................................................................. 36

Measure 9a: IVCC Encourages Contact Among Students from Different Backgrounds ................................ 36

Measure 9b: Noel-Levitz Diversity Scale ........................................................................................................ 37

Measure 9c: All Faculty Perception that Members of Three Groups Are Treated Fairly .............................. 38

Appendix A: KPI Acronyms ................................................................................................................................. 39

Appendix B: FY 09 KPIs Associated with Each Strategic Goal ............................................................................ 40

Appendix C: KPI Measures by AQIP Category .................................................................................................... 41

1

KPI 1: STUDENT ACADEMIC SUCCESS

(Relates to IVCC Strategic Goal 1, Assist all students in identifying and achieving their educational and career goals)

Measure 1a1, 1a2, 1a3: Pass Rates on Professional/Occupational Licensure

Examinations (Relates to AQIP Category 1, Helping students learn, and Category 2, Accomplishing other distinctive goals)

Description/Definition: The percentage of first-time test takers passing an exam required for

licensure or certification prior to practicing the profession. A licensure requirement for an occupation

is one that is required by state statute for an individual to work in that occupation.

Methodology, Frequency & Data Source: Licensure pass rates are received from the Illinois

Department of Financial and Professional Regulation for national, state, and IVCC candidates

completing the NCLEX-RN and NCLEX-PN examinations each calendar year (generally in January

or February of the following year). Pass rates for the national Certification Examination for

Therapeutic Massage are received from the National Certification Board for Therapeutic Massage

and Bodywork once each year. Notes: RN results are found in the ICCB Performance Report (Cat. 2: Workforce Development)

Recent Results:

FY 11-13 Performance Target and Results: Calendar Year 2010, 2011, 2012

RN LPN THM

3-year Targets 93% 95% 90%

2010 Results

2011 Results

2012 Results

2

KPI 1: STUDENT ACADEMIC SUCCESS (Relates to IVCC Strategic Goal 1, Assist all students in identifying and achieving their educational and career goals)

Measure 1b: Graduation Rate (Relates to AQIP Category 1, Helping students learn, and Category 2, Accomplishing other distinctive goals)

Description/Definition: Graduation rate is one of the nine components of the Integrated

Postsecondary Educational Data System (IPEDS) and one of the required items in the Student Right-

to-Know legislation. Data is collected on the number of students entering the institution as full-time,

first-time, degree- or certificate-seeking undergraduate students in a particular year (cohort). The

graduation rate is the percentage of the cohort who completed a degree or certificate within 150% of

the normal time to completion. Institutions are permitted to exclude from the initial cohort students

who died or were totally and permanently disabled; those who left school to serve in the armed forces

or were called to active duty; those who left to serve with a foreign aid service of the federal

government, such as the Peace Corps; and those who left to serve on an official church mission.

Methodology, Frequency and Data Source: The rate is the number of the cohort who complete a

degree or certificate divided by the total number in the cohort minus any of the allowable exclusions

above. The rate is reported annually in Figure 6 of the IPEDS Data Feedback Report.

Recent Results:

FY 11-13 Performance Target and Results:

3-year Target 30%

FY11 Results

FY12 Results

FY13 Results

3


Measure 1c: First-time, Full-time Cohort Graduated, Transferred or Still

Enrolled (Relates to AQIP Category 1, Helping students learn)

Description/Definition: The same first-time, full-time, degree or certificate-seeking cohort in

measure 1b is used. Because community college students take many paths to reach their goals,

student success is equated with having graduated, transferred or being still enrolled after 150% of

normal time to completion.

Methodology, Frequency and Data Source: The count of cohort members who have graduated,

transferred or are still enrolled, graduation trumps transfer and transfer overrules retention. For

example if a student has both graduated and transferred, they are counted only once in the graduated

category. The data source used is from ICCB Records for the annual Performance Report (Measure

6C3). Notes: The ICCB Peer Group III (Enrollment greater than 4,000 headcount – Downstate – Located in or near communities of less than

50,000 populations) includes the following institutions: Illinois Eastern Community Colleges, Illinois Valley Community College,

Kankakee Community College, Lake Land College, Lewis & Clark Community College, John A. Logan College, and McHenry County

College.

Recent Results:

FY11-13 Performance Target and Results: Fall 2006 cohort, Fall 2007 cohort, Fall 2008 cohort

3 Year Target 73%

FY11 Results

FY12 Results

FY13 Results

4


Measure 1d: All Full-time Success Rate (Relates to AQIP Category 1, Helping students learn)

Description/Definition: This is the percentage of course successes for students who were currently

full-time in fall & spring terms.

Methodology, Frequency and Data Source: All full-time students’ (excluding Sheridan

Correctional Center, IBEW, E²C, and PCCS students) grades are reviewed to determine their within-

course success rate. Success equals an A, B, C, or P in a class. The fraction is: # of (A,B,C,P)

grades for FT divided by # of (A,B,C,D,F,P, W) grades for FT. This measure is calculated annually.

Source: COLLEAGUE or Higher Ed Analytics

Recent Results:

FY11-13 Performance Target and Results: 2009-10, 2010-11, 2011-12

3 year Target 72%

FY11 Results

FY12 Results

FY13 Results

5


Measure 1e: All Part-time Success Rate (Relates to AQIP Category 1, Helping students learn)

Description/Definition: This is the percentage of course successes for students who were currently

part-time in fall & spring terms.

Methodology, Frequency and Data Source: All part-time students’ (excluding Sheridan

Correctional Center, IBEW, E²C, and PCCS students) grades are reviewed to determine their within-

course success rate. Success equals an A, B, C, or P in a class. The fraction is: # of (A,B,C,P)

grades for PT divided by # of (A,B,C,D,F,P,W) grades for PT. This measure is calculated annually.

Source: COLLEAGUE or Higher Ed Analytics

Recent Results:

FY11-13 Performance Target and Results: 2009-10, 2010-11, 2011-12

3-year Target 83%

FY11 Results

FY12 Results

FY13 Results

6


Measure 1f: Persistence Fall to Spring (Relates to AQIP Category 1, Helping students learn)

Description/Definition: Of the credit students in a fall term, what percentage returned to this college

in the following spring term?

Methodology, Frequency and Data Source:

(1) Enter the unduplicated number of total full- and part-time credit students (including those who

withdrew from all courses) at the end of the fall term (excluding high school students and Sheridan

Correctional Center students).

(2) Enter the total number of credit students from (1) above who graduated or completed certificates

before the next spring term.

(3) Enter the total number of credit students from (1) who enrolled in the following spring term. Do

not include students from (2) in this total.

(4) Next-term persistence rate = (3) / [(1)-(2)]

Source: COLLEAGUE Note: matches the methodology for Form 4a for the NCCBP.

Recent Results:

FY11-13 Performance Target and Results: 10/FA-11/SP, 11/FA-12/SP, 12/FA-13/SP

3-year Target 68%

FY11 Results

FY12 Results

FY13 Results

7


Measure 1g: Persistence Fall to Fall (Relates to AQIP Category 1, Helping students learn)

Description/Definition: Of the credit students in a fall term, what percentage returned to this

college in the following fall term?

Methodology, Frequency and Data Source:

(1) Enter the unduplicated number of total full- and part-time credit students (including those who

withdrew from all courses) at the end of the fall term (excluding high school students and Sheridan

Correctional Center students).

(2) Enter the total number of credit students from (1) above who graduated or completed certificates

before the next fall term.

(3) Enter the total number of credit students from (1) who enrolled in the following fall term. Do not

include students from (2) in this total.

(4) Fall-Fall persistence rate = (3) / [(1)-(2)]

This measure is calculated annually.

Source: COLLEAGUE Note: matches methodology used in Form 4b for NCCBP.

Recent Results:

FY11-13 Performance Target and Results: 09/FA-10/FA, 10/FA-11/FA, 11/FA-12/FA

3-year Target 48%

FY11 Results

FY12 Results

FY13 Results

8

KPI 2: PLACEMENT OF GRADUATES IN EMPLOYMENT OR

CONTINUING EDUCATION (Relates to IVCC Strategic Goal 1, Assist all students in identifying and achieving their educational and career goals and

Goal 2, Promote the value of higher education)

Measure 2a: All Occupational Graduate Placement in Employment or

Continuing Education (Relates to AQIP Category 1, Helping students learn, Category 2, Accomplishing other distinctive goals, and Category 3,

Understanding students’ and other stakeholders’ needs)

Description/Definition: Students included are occupational graduates from the ICCB Annual

Enrollment and Completion Data (A1) report for that fiscal year. This measures the percentage of

those graduates who have placed into employment or continuing education.

Methodology, Frequency and Data Source: Information for this measure is received annually from

ICCB in table 5M1 for use in completing the ICCB Performance Report.

Source: ICCB Annual Enrollment and Completion Data (A1)

IDES Training Resource Assistance and Coordination

Illinois Common Performance Management System

IDES Unemployment Insurance Wage Data

US Office of Personnel Management MODES Unemployment Insurance Wage Data Notes: The ICCB Peer Group III (Enrollment greater than 4,000 headcount – Downstate – Located in or near communities of less than



College.

Recent Results:

FY 09 Performance Target and Results: Not available until mid-late fall 2009

Target 88%

Results

9

KPI 2: PLACEMENT OF GRADUATES IN EMPLOYMENT OR

CONTINUING EDUCATION (Relates to IVCC Strategic Goal 1, Assist all students in identifying and achieving their educational and career goals; and

Goal 2, Promote the value of higher education)

Measure 2b: Percent of IVCC Transferable Degree Grads Who Pursued

Additional Education at IVCC or Transferred

(Relates to AQIP Category 3, Understanding students’ and other stakeholders’ needs)

Description/Definition: This measure looks at the most recent fiscal year graduates and the

graduates from three fiscal years ago who earned transferrable degrees, to determine what percentage

of those transferable degree grads actually transferred or continued their education at IVCC.

Methodology, Frequency and Data Source: Cohorts of transferrable degree graduates from one &

four fiscal years ago at IVCC were sent to the National Student Clearinghouse (NSC) in Oct., 2008.

NSC results were analyzed to determine what percent of each cohort had transferred to another

institution and what percent of each cohort had not transferred but returned to IVCC. Cohorts would

be sent to NSC annually in October. Source: NSC and IVCC Institutional Research Office.

Recent Results:

FY11-13 Performance Target and Results:

One Year Later Four Years Later

Continued with More College 72% 82%

FY11 Results

FY12 Results

FY13 Results

10

KPI 3: SERVICE EXCELLENCE (Relates to IVCC Strategic Goal 3, Grow and nurture all resources needed to provide quality programs and services)

Measure 3a: How much does IVCC emphasize…providing support you need to

help you succeed at this college? (Relates to AQIP Category 3, Understanding students’ and other stakeholders’ needs)

Description/Definition: This is item 9b on the Community College Survey of Student Engagement

(CCSSE).

Methodology, Frequency and Data Source: On a 4-pt scale where 1 = very little and 4 = very

much. CCSSE is conducted every three years at IVCC.

Source: CCSSE Means Summary Report (IVCC vs. Other Small Colleges vs. CCSSE Cohort)

Recent Results

FY13 Performance Target and Results: 2012 CCSSE Results

Target 3.02

Results

11


Measure 3b: Quality of Student Relationships with Instructors (Relates to AQIP Category 3, Understanding students’ and other stakeholders’ needs)

Description/Definition: This is item 11b on the Community College Survey of Student Engagement

(CCSSE).

Methodology, Frequency and Data Source: On a 7-pt scale where 1 = Unavailable and 7 =

Available, Helpful, Sympathetic. CCSSE is conducted every three years at IVCC.


Recent Results:


Target 5.70

Results

12


Measure 3c: Quality of Student Relationships with Administrative Personnel

and Offices (Relates to AQIP Category 3, Understanding students’ and other stakeholders’ needs)

Description/Definition: This is item 11c on the Community College Survey of Student Engagement

(CCSSE).

Methodology, Frequency and Data Source: On a 7-pt scale where 1 = Unavailable and 7 =

Available, Helpful, Sympathetic. CCSSE is conducted every three years at IVCC.


Recent Results:


Target 5.22

Results

13


Measure 3d: Service Excellence Scale on Noel-Levitz Student Satisfaction

Inventory (Relates to AQIP Category 3, Understanding students’ and other stakeholders’ needs)

Description/Definition: One of 12 scale areas of the Noel-Levitz Student Satisfaction Inventory

(NLSSI).

Methodology, Frequency and Data Source: NLSSI is administered at IVCC every three years. The

Service Excellence Scale is made up of nine NLSSI items. This aggregated mean includes

satisfaction ratings of the following areas: registration, library, administrators, bookstore and all

campus staff.

Recent Results:

FY11 Performance Target and Results: 2010 Noel-Levitz

Target 5.48

Results

14


Measure 3e: Career and Technical Program Graduate Satisfaction (Relates to AQIP Category 3, Understanding students’ and other stakeholders’ needs)

Description/Definition: Average satisfaction score for eight college service areas by graduates

responding to the ICCB Follow-Up Study.

Methodology, Frequency and Data Source: In the ICCB Follow-Up study items 37 through 44

reflect the responding graduates rating for the following service areas: Financial Aid, Academic

Advising, Career Planning, College Transfer Planning, Counseling, Tutoring, Library, and Student

Activities. The IR office computes an average score for each service area. Graduates rate the

services as follows: Blank = No response to the item; 0 = Did not use; 1 = Very dissatisfied; 2 =

Somewhat dissatisfied; 3 = Somewhat satisfied; 4 = Very satisfied. All occupational graduates are

invited to participate in the annual ICCB Follow-Up Study. The average score is calculated by the IR

department from those graduates who respond with a 1, 2, 3 or 4 to these survey items.

Source: Final table of information sent to ICCB for the Occupational Follow-Up Study.

Recent Results:

15

FY 11-13 Performance Target & Results: Target is 0.05 above the mean of the past three years, or 0.02 more

than the previous year, whichever is higher.

Fin Aid Acad Adv Career Pln Col Trns Counseling Tutoring Library Stu Act

FY 11

Target

3.24 3.14 3.11 3.07 3.21 3.24 3.45 3.34

FY 11

Results

FY 12

Target

FY 12

Results

FY 13

Target

FY 13

Results

16

KPI 3: SERVICE EXCELLENCE (Relates to IVCC Strategic Goal 5, Demonstrate IVCC’s core values through and inclusive and collaborative

environment)

Measure 3f: Student Campus Climate (Relates to AQIP Category 3, Understanding students’ and other stakeholders’ needs)

Description/Definition: Questions asked of students about climate of the Noel-Levitz Student

Satisfaction Inventory (NLSSI).

Methodology, Frequency and Data Source: NLSSI is administered at IVCC every three years.

These questions are four of fifteen satisfaction questions which make up the Campus Climate scale:

(1) Belonging – Most students feel a sense of belonging here, (2) Support – People on this campus

respect and are supportive of each other, (3) Welcome – Students are made to feel welcome on this

campus, and (4) Happening – I generally know what’s happening on campus.

Recent Results:

FY 11 Performance Target & Results: Target is the higher of the past two survey year results.

Belonging Support Welcome Happening

FY 11 Target 5.26 5.26 5.52 4.95

FY 11 Results

17

KPI 4: DISTRICT POPULATION SERVED (Relates to IVCC Strategic Goal 2, Promote the value of higher education)

Measure 4a: Population Served (Relates to AQIP Category 1, Helping students learn)

Description/Definition: Percentage of IVCC district residents served as a credit or non-credit

student.

Methodology, Frequency and Data Source: Use the information provided by ICCB in table 6M1

for the annual ICCB Performance Report.

Source: Combined Annual Enrollment and Completion (A1) and Noncredit Enrollment (N1) and

Index of Need Calculations based on Census Files.

Notes: The ICCB Peer Group III (Enrollment greater than 4,000 headcount – Downstate – Located in or near communities of less than



College.

Recent Results:

FY11-13 Performance Target and Results: FY10, FY11, FY12

3 year Target 8%

FY11 Results

FY12 Results

FY13 Results

18

KPI 4: DISTRICT POPULATION SERVED (Relates to IVCC Strategic Goal 2, Promote the value of higher education)

Measure 4b: Percent of High School Graduates Enrolling (Relates to AQIP Category 1, Helping students learn)

Description/Definition: Percentage of IVCC district public and private high school graduates

enrolling at IVCC.

Methodology, Frequency and Data Source: The number of high school graduates enrolling at

IVCC divided by the total number of high school graduates in the district. Only the high schools that

are completely within the district are included. This measure is calculated annually.

Source: IVCC Office of Admissions and Records.

Recent Results:

FY11-13 Performance Target and Results: 10 Grads, 11 Grads, 12 Grads

3 Year Target 30%

FY11 Results

FY12 Results

FY13 Results

19

KPI 5: FISCAL RESPONSIBILITY/AFFORDABILITY (Relates to IVCC Strategic Goal 3, Grow and nurture all resources needed to provide quality programs and services)

Measure 5a: Net Unit Cost (Relates to AQIP Category 6, Supporting institutional needs)

Description/Definition: This is the cost of instruction per credit hour.

Methodology, Frequency and Data Source: Information is aggregated by ICCB and then reported

to local community colleges annually in Table 6C1 for use in the ICCB Performance Report. The

target was determined by using the average of the last three years for IVCC ÷ the average of the last

three years for the state.

Source: Community College Unit Cost Study (Unrestricted cost data only)

Notes: The ICCB Peer Group III (Enrollment greater than 4,000 headcount – Downstate – Located in or near communities of less than



College.

Recent Results:


3 Year Target state average or less

FY11 Results

FY12 Results

FY13 Results

20

KPI 5: FISCAL RESPONSIBILITY/AFFORDABILITY (Relates to IVCC Strategic Goal 3 Grow and nurture all resources needed to provide quality programs and services)

Measure 5b1: Budgeted Revenues vs. Actual Revenues (Relates to AQIP Category 6, Supporting institutional needs)

Description/Definition: This compares budgeted revenues to actual college revenues, including

local government, state government, federal government, student tuition and fees and other sources.

Methodology, Frequency and Data Source: Budgeted and actual revenues are found in the

Comprehensive Annual Financial Report.

Source: Business Services and Finance intranet site under Financial Reports

http://www.ivcc.edu/businessservices.aspx?id=5328

Recent Results:


3 Year Target Actual revenues ≥ 100% of budgeted revenues

FY11 Results

FY12 Results

FY13 Results

21


Measure 5b2: Budgeted Expenditures vs. Actual Expenditures (Relates to AQIP Category 6, Supporting institutional needs)

Description/Definition: This compares budgeted expenditures to actual college expenditures in the

areas of instruction, academic support, student services, public services/continuing education,

institutional support, scholarships, grants and waivers, and debt service.

Methodology, Frequency and Data Source: Budgeted and actual expenditures can be found in the

Comprehensive Annual Financial Report.

Source: Business Services and Finance intranet site under Financial Reports

http://www.ivcc.edu/businessservices.aspx?id=5328

Recent Results:


3 Year Target Actual expenditures ± 2% of budgeted expenditures

FY11 Results

FY12 Results

FY13 Results

22


Measure 5c: Tuition and Basic Fee Rates (Relates to AQIP Category 2, Accomplishing other distinctive goals, and Category 3, Understanding students’ and other

stakeholders’ needs)

Description/Definition: This measure compares IVCC’s tuition and basic fee rate to that of the state

average tuition and basic fee rate.

Methodology, Frequency and Data Source: ICCB annually surveys all community colleges for

their fall tuition and basic fee rates for a full-time, in-district student. This data is aggregated and

returned to each college in table 3M1 for use in the ICCB Performance Report.

Source: ICCB Survey of Colleges

Recent Results:

FY11-13 Performance Target and Results: Fall 2010, Fall 2011, Fall 2012

3 Year Target Within the state equalization funding formula

FY11 Results

FY12 Results

FY13 Results

23


Measure 5d: Reimbursable Credit Hours (Relates to AQIP Category 3, Understanding students’ and other stakeholders’ needs, and Category 6, Supporting

institutional needs)

Description/Definition: This is the sum of total reimbursable credit hours for a fiscal year (summer,

fall, and spring) that IVCC reports for reimbursement in the ICCB SUSR report.

Methodology, Frequency and Data Source: This measure is obtained annually using a copy of the

IT Department’s Fiscal Year ICCB Certification Document. Take the total reimbursable credit hours

for all three terms (summer, fall, & spring) and subtract the total correctional hours for those same

three terms.

Source: IVCC ICCB SUSR (State Unrestricted State Restricted) report

Recent Results:

FY11-13 Performance Target and Results:

3 Year Target At least as many reimbursable credits as previous Fiscal Year

FY11 Results

FY12 Results

FY13 Results

24

KPI 6: JOB SATISFACTION (Relates to IVCC Strategic Goal 3, Grow and nurture all resources needed to provide quality programs and services

and IVCC Strategic Goal 5, Demonstrate IVCC’s Core Values through an inclusive and collaborative environment.)

Measure 6a, 6b, 6c: PACE Employee Survey Categories (Relates to AQIP Category 4, Valuing people, Category 5, Leading and communicating, and Category 9, Building

collaborative relationships)

Description/Definition: The mean score on the following categories in the Personal Assessment of

the College Environment (PACE) employee survey: Supervisory Relationships, Institutional

Structure, Teamwork, and Overall.

Methodology, Frequency and Data Source: The PACE survey is administered every three years at

IVCC and is available to all full- and part-time college employees. This measure looks at the mean

score achieved in each of the above mentioned categories. The scale ranges as follows:

Collaborative = 4.0 – 5.0; Consultative = 3.0 – 3.99; Competitive = 2.0 – 2.99; and Coercive = 1.0 –

1.99.

Source: Overall Comparative Analysis (Pg. 17 for March 2007) of the IVCC PACE Survey Results

from the National Initiative for Leadership & Institutional Effectiveness (NILIE) at NCSU.

Recent Results:

FY 013 Performance Target and Results: 2012 Fall PACE survey

Supervisory Relationships Institutional Structure Teamwork

Target 3.83 3.51 3.83

Results

25

KPI 6: JOB SATISFACTION (Relates to IVCC Strategic Goal 3, Grow and nurture all resources needed to provide quality programs and services)

Measure 6d: Overall Faculty Job Satisfaction (Relates to AQIP Category 3, Understanding students’ and other stakeholders’ needs, Category 4, Valuing people, and

Category 5, Leading & communicating)

Description/Definition: A rating of job satisfaction by faculty participating in the Higher Education

Research Institute (HERI) faculty survey.

Methodology, Frequency and Data Source: This measure is the percentage of full-time and part-

time faculty respondents who indicated “definitely yes” or “probably yes” to the following question

in the HERI Faculty Survey: “If you were to begin your career again, would you still want to come

to this institution?” The Higher Education Research Institute (HERI) conducts this national survey

every three years. It was last conducted at IVCC in spring of 2008 (Full-time respondents = 59; Part-

time respondents = 48).

Source: 2007-2008 IVCC HERI Faculty Survey Results All Respondent Types

Note: IVCC faculty participated in the 2004-2005 and 2007-2008 HERI Faculty Survey. In 2004-2005 only full-time faculty were

included. In the 2007-2008 survey both full-time and part-time faculty had the opportunity to participate. In the 2007-2008 survey F/T

@ public 2-yr Colleges = 78.4% and P/T @ public 2-yr Colleges=77.7%.

Recent Results:

FY11 Performance Target and Results: 2011 Spring HERI survey

Full-time respondents Part-time respondents

Target 80% 92%

Results

26

KPI 6: JOB SATISFACTION (Relates to IVCC Strategic Goal 3, Grow and nurture all resources needed to provide quality programs and services)

Measure 6e: Want to be a College Professor (Relates to AQIP Category 4, Valuing people)

Description/Definition: A rating by faculty participating in the Higher Education Research Institute

(HERI) faculty survey of their desire to be a college professor.

Methodology, Frequency and Data Source: This measure is the percentage of full-time and part-

time faculty respondents who indicated “definitely yes” or “probably yes” to the following question

in the HERI Faculty Survey. “If you were to begin your career again, would you still want to be a

college professor? The Higher Education Research Institute (HERI) conducts this national survey

every three years. It was last conducted at IVCC in spring of 2008 (Full-time respondents = 59; Part-

time respondents = 48).

Source: 2007-2008 IVCC HERI Faculty Survey Results All Respondent Types

Note: IVCC faculty participated in the 2004-2005 and 2007-2008 HERI Faculty Survey. In 2004-2005 only full-time faculty were

included. In the 2007-2008 survey both full-time and part-time faculty had the opportunity to participate. In the 2007-2008 survey F/T

@ public 2-yr Colleges = 91.9% and P/T @ public 2-yr Colleges=89.1%.

Recent Results:



Target 92% 87%

Results

27

KPI 6: JOB SATISFACTION (Relates to IVCC Strategic Goal 5, Demonstrate IVCC’s Core Values through an inclusive and collaborative

environment)

Measure 6f: PACE Employee Campus Climate (Relates to AQIP Category 4, Valuing people, and Category 5, Leading and communicating)

Description/Definition: Questions on campus climate asked in the Personal Assessment of the

College Environment (PACE) employee survey: (1) Cooperation – The extent to which a spirit of

cooperation exists at this institution, (2) Leadership – The extent to which I am satisfied with the

overall administrative leadership of the college, (3) Relationship – The extent to which there is a

positive relationship among faculty staff and administration, and (4) Core Values – The extent to

which the college’s decisions and actions are consistent with its core values.

Methodology, Frequency and Data Source: The PACE survey is administered every three years at

IVCC and is available to all full- and part-time college employees. This measure looks at the mean

score achieved in each of the above mentioned categories. The scale ranges as follows:

Collaborative = 4.0 – 5.0; Consultative = 3.0 – 3.99; Competitive = 2.0 – 2.99; and Coercive = 1.0 –

1.99.

Source: Overall Comparative Analysis (Pg. 17 for March 2007) of the IVCC PACE Survey Results

from the National Initiative for Leadership & Institutional Effectiveness (NILIE) at NCSU.

Recent Results:

FY 013 Performance Target and Results: The better of the past two survey years.

Cooperation Leadership Relationship Core Values

Target 3.48 3.57 3.41 3.40

Results

28

KPI 7: PROFESSIONAL DEVELOPMENT OPPORTUNITIES FOR ALL

EMPLOYEE GROUPS (Relates to IVCC Strategic Goal 3, Grow and nurture all resources needed to provide quality programs and services)

Measure 7a: Availability of Professional Development/Training

Opportunities (Relates to AQIP Category 4, Valuing people, and Category 6, Supporting institutional needs)

Description/Definition: A rating by IVCC employees participating in the Personal Assessment of

the College Environment (PACE) regarding the availability of professional development/training

opportunities.

Methodology, Frequency and Data Source: This measure is the mean response by the following

employee groups (Admin, Faculty, Support Staff, and Overall) to this PACE statement: “the extent

to which professional development and training opportunities are available.” Ratings range from 1 =

very dissatisfied to 5 = very satisfied. PACE is conducted every three years.

Recent Results:

FY13 Performance Target and Results: 2012 Fall PACE survey

Administration Faculty Support Staff Overall

Target 3.5 3.5 3.5 3.5

Results

29

KPI 7: PROFESSIONAL DEVELOPMENT OPPORTUNITIES FOR ALL

EMPLOYEE GROUPS (Relates to IVCC Strategic Goal 3, Grow and nurture all resources needed to provide quality programs and services)

Measure 7b: Adequate Support for Faculty Development (Relates to AQIP Category 4, Valuing people, and Category 6, Supporting institutional needs)

Description/Definition: A rating by IVCC faculty participating in the HERI Faculty Survey

regarding support for faculty development.

Methodology, Frequency and Data Source: This measure is the percentage of responding faculty

who agree “strongly” or “somewhat” to “…there is adequate support for faculty development.” This

survey is conducted every three years.

Source: ITIR\Surveys\HERI Faculty Survey\2007-2008 HERI Faculty Survey\

FACULTY_2007_Profile (pg.14)

Recent Results:



Target 78% 92%

Results

30

KPI 8: UTILIZATION OF TECHNOLOGY FOR TEACHING AND

LEARNING (Relates to IVCC Strategic Goal 1, Assist all students in identifying and achieving their educational and career goals)

Measure 8a: Using Email to Communicate with an Instructor

(Relates to AQIP category 1, Helping students learn, Category 3, Understanding students’ and other stakeholders’ needs,

and Category 6, Supporting institutional needs)

Description/Definition: Student rating of how often during the current school year at IVCC they

have “used email to communicate with an instructor.”

Methodology, Frequency and Data Source: This is the response mean to item 4k of the CCSSE

survey, where 1= Never; 2 = Sometimes; 3 = Often; and 4 = Very Often.

Source: ITIR\Surveys\CCSSE\CCSSE 2009 Spring\CCSSE Data

Files\2009_means_size_enrlment_14583100.xls

Note: IVCC results were significantly higher than other Small Colleges and significantly higher than the 06 CCSSE Cohort.

Recent Results:

FY12 Performance Target and Results: 2012 Spring CCSSE survey

Target 2.7

Results

31



Measure 8b: Using Computers in Academic Work (Relates to AQIP category 1, Helping students learn, and Category 2, Accomplishing other distinctive goals)

Description/Definition: Student rating of how much IVCC emphasizes using computers in

academic work.

Methodology, Frequency and Data Source: This is the response mean to item 9g of the CCSSE

survey, where 1= Very little; 2 = Some; 3 = Quite a bit; and 4 = Very much.

Source: ITIR\Surveys\CCSSE\CCSSE 2009 Spring\CCSSE Data


Recent Results:


Target 3.24

Results

32



Measure 8c: Using Computing and Information Technology

(Relates to AQIP Category 1, Helping students learn, and Category 2, Accomplishing other distinctive objectives)

Description/Definition: Student rating of how much their experience at IVCC contributed to their

knowledge, skills, and personal development… using computing and information technology.

Methodology, Frequency and Data Source: This is the response mean to item 12g of the CCSSE

survey, where 1= Very little; 2 = Some; 3 = Quite a bit; and 4 = Very much.

Source: ITIR\Surveys\CCSSE\CCSSE 2009 Spring\CCSSE Data Files\ 2009_ means_ size_

enrlment_14583100.xls

Recent Results:


Target 2.7

Results

33



Measure 8d: Percent of Online Credit Hours

(Relates to AQIP Category 1, Helping students learn, Category 3, Understanding students’ and other stakeholders’ needs,


Description/Definition: Percentage of online credit hours to fiscal year total credit hours.

Methodology, Frequency and Data Source: Ratio of FY 10th

day online credit hours ÷ FY 10th

day

total credit hours (excluding Sheridan Correctional Center). This measure is calculated annually

using the Enrollment/Credit reports.

Source: COLLEAGUE

Recent Results:

FY11-13 Performance Target and Results: FY11, FY12, FY 13

FY11 FY12 FY13

Target 9% 10% 11%

Results

34



Measure 8e: Computer Labs are Adequate and Accessible

(Relates to AQIP Category 1, Helping students learn, Category 3, Understanding students’ and other stakeholders’ needs,


Description/Definition: Mean score of student respondents to item 34 of the Noel-Levitz Student

Satisfaction Inventory (NLSSI).

Methodology, Frequency and Data Source: This item is part of the Academic Services Scale of

the NLSSI. The NLSSI is conducted at IVCC every three years.

Source: ITIR\Surveys\Noel Levitz\Noel Levitz 07\Illinois Valley Community College – SSI – Fall

2007

Recent Results:

FY11 Performance Target and Results: 2010 Fall Noel-Levitz Student Satisfaction Survey

Target 5.67

Results

35



Measure 8f: Adequate Support for Integrating Technology in My Teaching

(Relates to AQIP Category 4, Valuing people, and Category 6, Supporting institutional operations)

Description/Definition: HERI faculty survey item regarding support for integrating technology into

their teaching.

Methodology, Frequency and Data Source: The percentage of faculty respondents who agreed

“strongly” or “somewhat” that there was adequate support for Integrating Technology into their

teaching. The HERI faculty survey is conducted nationally every three years.

Source: ITIR\ Surveys\HERI Faculty Survey\2007-2008 HERI Faculty

Survey\FACULTY_2007_PROFILE.xls

Note: only Full Time faculty were surveyed in FY05.

Recent Results:



Target 95% 95%

Results

36

KPI 9: DIVERSITY AWARENESS (Relates to IVCC Strategic Goal 4, Promote understanding of diverse cultures and beliefs)

Measure 9a: IVCC Encourages Contact Among Students from Different

Backgrounds

(Relates to AQIP Category 2, Accomplishing other distinctive objectives, and Category 5, Leading and communicating)

Description/Definition: The mean score of students responding to item 9c on the CCSSE survey.

Methodology, Frequency and Data Source: The mean score of students responding to the

following query (CCSSE 9c). “How much does this college emphasize …encouraging contact

among students from different economic, social, and racial or ethnic backgrounds?” (1 = Very little;

2 = Some; 3 = Quite a bit; 4 = Very much).

Source: ITIR\ Surveys\CCSSE\CCSSE 2009 Spring\CCSSE Data


Recent Results:


Target 2.33

Results

37


Measure 9b: Noel-Levitz Diversity Scale (Relates to AQIP Category 2, Accomplishing other distinctive goals, Category 3, Understanding students’ and other

stakeholders’ needs, and Category 6, Supporting institutional needs)

Description/Definition: One of the twelve scales that make up the Noel-Levitz Student Satisfaction

Survey.

Methodology, Frequency and Data Source: The “Responsiveness to Diverse Populations” scale of

the NLSSI. It includes six NLSSI items. It is the aggregated mean for student responses to: “How

satisfied are you that this campus meets the needs of: part-time, evening, older, under-represented

populations, commuters & students with disabilities?” The NLSSI is conducted at IVCC every three

years.

Source: ITIR\Surveys\Noel Levitz\Noel Levitz 07\Illinois Valley Community College – SSI –

Fall2007\Illinois Valley Community College – 12-2007.html

Recent Results:

FY11 Performance Target and Results: 2011 Spring Noel-Levitz Student Satisfaction Survey

Target 5.42

Results

38


Measure 9c: All Faculty Perception that Members of Three Groups Are

Treated Fairly (Relates to AQIP Categories 2, Accomplishing other distinctive goals, and Category 4, Valuing people)

Description/Definition: HERI faculty survey item regarding their perception of the treatment of

three groups of faculty.

Methodology, Frequency and Data Source: The percentage of faculty responding “strongly” or

“somewhat” that the following three faculty groups are treated fairly: Faculty of Color; Women

Faculty; Gay & Lesbian Faculty. The HERI faculty survey is completed every three years at IVCC.

Source: ITIR\Surveys\HERI Faculty Survey\2007-2008 HERI Faculty Survey\ FACULTY_ 2007_

PROFILE.xls Note: 2008 results are as follows: IVCC F/T Faculty respondents: Faculty of color = 87.9%; Women faculty = 91.5%; Gay & Lesbian

faculty = 96.6%. IVCC P/T Faculty respondents: Faculty of color = 97.9%; Women faculty = 95.7%; Gay & Lesbian faculty = 95.7%

Recent Results:



Faculty of

Color

Women

Faculty

Gay & Lesbian

Faculty

Faculty of

Color

Women

Faculty

Gay & Lesbian

Faculty

Target 95% 95% 95% 95% 95% 95%

Results

39

Appendix A: KPI Acronyms

CCSSE Community College Survey of Student Engagement

Student engagement survey completed

every 3 yrs2006

CCSSE

CohortCCSSE uses a three-year cohort (2004-2006) in all of its

data analysis in the 2006 Institutional Report.

For returning colleges in the cohort,

only the most recent year of

participation is included.

Cr Hrs Credit Hours Basic educational unit of measurement

E²C Early Entry College

Students earn college credits while still

enrolled in high school.

FT/FT First-time/Full-time

Students considered new to IVCC for a

given term and who take 12 or more

credit hours

FT/PT Full-time/Part-time

Full-time = 12 or more credit hours; Part-

time = less than 12 credit hours.

HERI Higher Education Research Institute Faculty survey completed every 3 yrs

IBEW Illinois Brotherhood of Electrical Workers

Refers to the credit hours of students

enrolled in the AAS in Electrical

Construction Technology program

delivered to electrical apprentices at

Joliet.

ICCB Illinois Community College Board

State system that governs all Illinois

community colleges

KPI Key Performance Indicator

Indicator that IVCC is achieving its

mission

NLSSI Noel-Levitz Student Satisfaction Inventory

Student satisfaction survey completed

every 3 yrs

OCC Occupational

Associated with career and technical

programs

PACE Personal Assessment of the College IVCC staff survey completed every 3 yrs

PCCS Partnership for College and Career Success

Credit hours of students associated with

high school career programs, earning

college credit.

SCC Sheridan Correctional Center

IVCC has a contract to provide

educational services at this institution.

40

Appendix B: KPIs Associated with Each Strategic Goal

Strategic Goal 1: Assist all students in identifying and achieving their educational and career goals

KPI 1: STUDENT ACADEMIC SUCCESS

KPI 2: PLACEMENT OF GRADUATES IN EMPLOYMENT OR CONTINUING EDUCATION

KPI 8: UTILIZATION OF TECHNOLOGY FOR TEACHING AND LEARNING

Strategic Goal 2: Promote the Value of Higher Education

KPI 2: PLACEMENT OF GRADUATES IN EMPLOYMENT OR CONTINUING EDUCATION

KPI 4: DISTRICT POPULATION SERVED

Strategic Goal 3: Grow and nurture all resources needed to provide quality programs and services

KPI 3: SERVICE EXCELLENCE

KPI 5: FISCAL RESPONSIBILITY/AFFORDABILITY

KPI 6: JOB SATISFACTION

KPI 7: PROFESSIONAL DEVELOPMENT OPPORTUNITIES FOR ALL EMPLOYEE GROUPS

Strategic Goal 4: Promote understanding of diverse cultures and beliefs

KPI 9: DIVERSITY AWARENESS

Strategic Goal 5: Demonstrate IVCC’s core values through an inclusive and collaborative environment

KPI 3: SERVICE EXCELLENCE

KPI 6: JOB SATISFACTION

41

Appendix C: KPI Measures by AQIP Category

AQIP Category 1: Helping Students Learn

Measure 1a1, 1a2, 1a3: Pass Rates on Professional/Occupational Licensure Examinations

Measure 1b: Graduation Rate

Measure 1c: First-time, Full-time Cohort Graduated, Transferred or Still Enrolled

Measure 1d: All Full-time Success Rate

Measure 1e: All Part-time Success Rate

Measure 1f: Persistence Fall to Spring

Measure 1g: Persistence Fall to Fall

Measure 2a: All Occupational Graduate Placement in Employment or Continuing Education

Measure 4a: Population Served

Measure 4b: Percent of High School Graduates Enrolling


Measure 8b: Using Computer in Academic Work


Measure 8d: % of Online Credit Hours

Measure 8f: Computer Labs are Adequate and Accessible

AQIP Category 2: Accomplishing Other Distinctive Objectives

Measure 1a1, 1a2, 1a3: Pass Rates on Professional/Occupational Licensure Examinations

Measure 1b: Graduation Rate


Measure 5c: Tuition and Basic Fee Rates

Measure 8b: Using Computers in Academic Work


Measure 9a: IVCC Encourages Contact Among Students from Different Backgrounds

Measure 9b: Noel-Levitz Diversity Scale

Measure 9c: All Faculty Perception that Members of Three Groups are Treated Fairly

42

AQIP Category 3: Understanding Students’ and Other Stakeholders’ Needs


Measure 2b: Percent of IVCC Transferable Degree Grads Who Pursued Additional Education

at IVCC or Transferred

Measure 3a: How much does IVCC emphasize…providing support you need to help you

succeed at this college?

Measure 3b: Quality of Student Relationships with Instructors

Measure 3c: Quality of Student Relationship with Administrative Personnel and Offices

Measure 3d: Service Excellence Scale on Noel-Levitz Student Satisfaction Inventory

Measure 3e: Career and Technical Program Graduate Satisfaction

Measure 3f: Student Campus Climate

Measure 5c: Tuition and Basic Fee Rates

Measure 5d: Reimbursable Credit Hours

Measure 6d: Overall Faculty Job Satisfaction




AQIP Category 4: Valuing People

Measure 6a, 6b, 6c: PACE Employee Survey Categories


Measure 6e: Want to be a College Professor

Measure 6f: PACE Employee Campus Climate

Measure 7a: Availability of Professional Development/Training Opportunities

Measure 7b: Adequate Support for Faculty Development


Measure 9c: All Faculty Perception that Members of Three Groups are Treated Fairly

43

AQIP Category 5: Leading and Communicating



Measure 6f: PACE Employee Campus Climate

Measure 9a: IVCC Encourages Contact Among Students from Different Backgrounds

AQIP Category 6: Supporting Institutional Operations

Measure 5a: Net Unit Cost

Measure 5b1: Budgeted Revenues vs. Actual Revenues

Measure 5b2: Budgeted Expenditures vs. Actual Expenditures

Measure 5d: Reimbursable Credit Hours

Measure 7a: Availability of Professional Development/Training Opportunities

Measure 7b: Adequate Support for Faculty Development






AQIP Category 7: Measuring Effectiveness

AQIP Category 8: Planning Continuous Improvement

The overall process of setting measures and targets relates to AQIP Categories 7 and 8.

AQIP Category 9: Building Collaborative Relationships


Measures & Targets - IVCC FY11-13 KPI... · Committee (IRC). The IRC is following ... Fall 2007 cohort, Fall 2008 cohort 3 Year Target 73% FY11 Results FY12 Results ... 10/FA-11/SP,

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Measures & Targets - IVCC FY11-13 KPI... · Committee (IRC). The IRC is following ... Fall 2007 cohort, Fall 2008 cohort 3 Year Target 73% FY11 Results FY12 Results ... 10/FA-11/SP,