MB0044-MQP

Sikkim Manipal University - DDE

Master of Business Administration

II Semester

Production and Operations Management (MB0044)

Duration : 2 hours Total marks: 140

_________________________________________________________

Section A 50 X 1= 50 marks

1. Time and Motion Study is a method used in which of the following?

a. Labour productivity

b. Capital productivity

c. System productivity

d. Personnel Productivity

2. Lack of expertise, quality considerations, nature of demand, and cost factors

come under which of the following?

a. Balancing of workstations

b. Outsourcing strategies

c. Quality circles

d. Rationalisation of packaging methods

3. The first step in increasing the labour productivity is _____________

a. Balancing operations in assembly line

b. Reallocation of workers

c. Setting up productivity norms

d. Evaluation of production operations

4. Releasing the necessary tools and equipment, instruments, and inspection

devices for the purpose of production is a part of which one of the following?

a. Scheduling

b. Routing

c. Dispatching

d. Expediting

5. Which approach is used to gain access to foreign markets and quickly promote

an organisation's interest?

a. Joint venture

b. Technology transfer

c. Collaboration

d. Licensing

6. The __________ strategy is the use of processes that provide little variety in high

volumes and mostly customised.

a. Manufacturing

b. Functional

c. Service

d. Global

7. Allocation of resources is an element of which of these strategies?

a. Marketing Strategy

b. Operations Strategy

c. Business Strategy

d. Service Strategy

8. _________ forecasting is vital both for capacity-lead and capacity-lag decisions.

a. Supply

b. Quality

c. Demand

d. Operation

9. Facility, capacity, and layout planning are a part of which of these operation

strategies?

a. Operating decisions

b. Process decisions

c. Quality decisions

d. Capacity decisions

10. In the equation Ft =Ft-1 + α (At –1 –Ft-1), α represents which of the following?

a. New forecast

b. Old forecast

c. Actual value for the period

d. Smoothing constant

11. Forecast error = ___________ - Forecast demand

a. Actual decision

b. Actual demand

c. Actual forecast

d. Actual allowance

12. The forecast can be trend based for which of the following?

a. Products in the launch stage

b. Products in the decline stage

c. Products in the maturity stage

d. Products in the growth stage

13. In which of the following industries is closeness to the market place a key factor?

a. Cement

b. Paper

c. Meat products

d. Computers

14. Which among the following methods assumes that in the foreseeable future the

cost value does not change significantly?

a. Breakeven analysis

b. Rating plan

c. Centre of gravity

d. Point rating

15. Which among the following methods is used when both distance and load have to

be considered for optimality in terms of cost?

a. Factor rating

b. Rating plan

c. Centre of gravity

d. Point rating

16. In which of the following sectors is the flexibility of choice low regarding the

selection of a location?

a. Hospitality

b. Governmental organisations

c. Computer

d. Transportation

17. In assembly Line Balancing, the time available at each station is known as

________ time.

a. Operation

b. Productive

c. Service

d. Cycle

18. Which of the following technique is helpful in determining the magnitude of

product flow between departments?

a. Materials handling

b. Line balancing

c. Evaluating layout

d. Layout planning

19. ________ layouts are not flexible as they are specifically designed for making or

assembling one product.

a. Hybrid layout

b. Product layout

c. Process layout

d. Detailed layout

20. Which of the following can be kept on a work bench and picked up?

a. Special equipment

b. Part to picker

c. Workplace equipment

d. Horizontal travel

21. Which of the following quality control tools helps in pin-pointing the exact points

at which errors have crept in?

a. Histogram

b. Flow chart

c. Scatter diagram

d. Control charts

22. Which of the following dimension of quality verifies that the variability in the

process is within acceptable limits so as not to compromise the functionalities

that the designer wanted?

a. Quality of design

b. Conformance to design

c. Utilisation conditions

d. After sales service

23. Acceptance sampling is also known as ____________________.

a. Fool-proofing

b. Double sampling

c. Pareto analysis

d. End of line inspection

24. "The main thrust of total productive maintenance is _________________.”

a. Eliminating all break downs

b. Testing purchased goods

c. Conforming to requirements

d. Conformance to quality standards

25. ____________________ focuses upon the needs of the business, its activities,

their flow, and the data entities they create.

a. Physical model

b. Database model

c. Logical model

d. Server model

26. In ________________ , the purpose of the process is to be written in a

statement.

a. Business process modelling

b. Logical process modelling

c. Meta-process modelling

d. Physical process modelling

27. ______________________ represents the entities or clusters of information and

their relationships maintained for the business.

a. Process flow diagram

b. Control flow diagram

c. Entity relationship diagram

d. Data flow diagram

28. Which of the following is one of the reasons for optimising the business process?

a. To determine the disposition of data

b. To maximise the earnings of the organisation

c. To go deeper into the details and collect data

d. To verify the adequacy of data

29. Use __________________ of tasks to monitor and control the project

deliverables.

a. Polar chart

b. Radar chart

c. Milestone chart

d. GANTT chart

30. _________________ is the individual responsible for managing the project.

a. Customer

b. Project manager

c. Sponsor

d. Designer

31. __________________ formalise acceptance and bring project to an orderly end.

a. Controlling processes

b. Executing processes

c. Closing processes

d. Planning processes

32. Who are responsible for the completion of the project as per the plans of the

project?

a. Team members

b. Stage managers

c. Customers

d. Stage teams

33. __________________ involves the execution of the project as per the plan.

a. Feasibility stage

b. Research stage

c. Preparation stage

d. Implementation stage

34. Identifying the actions to minimise the risk consequences is also known as

_______________.

a. Risk assessment

b. Risk mitigation

c. Risk prioritising

d. Risk management

35. Which of the following may be done through regularly organised meetings and

quality reviews?

a. Outstanding project work evaluation

b. Project review questionnaire

c. Final product evaluation

d. Process evaluation

36. _____________ plan is developed using the forecast demand as the input.

a. Marketing

b. Aggregate

c. Differential

d. Business

37. Information technology companies follow the ________________ strategy

a. Chase demand strategy

b. Level production strategy

c. Stable work-force strategy

d. Differentiation strategy

38. ____________ is an integrated process transforming raw materials into finished

products which are then delivered to the customer.

a. Customer Relationship Management

b. Supply Chain Management

c. Vendor Management Inventory

d. Total Quality Management

39. _________________ must monitor the entire supply chain to detect early

warning signals of changing customer demand and needs.

a. Sales and operations planners

b. Finance manager

c. Business analyst

d. Distributor

40. "Critical path method overcomes the deficiencies of _____________.“

a. CPM chart

b. Gantt chart

c. Flow chart

d. PERT chart

41. In which of the following starting time of the processing job is determined by

“setting back” the number of days required for its processing, from finish date?

a. Index method of scheduling

b. Critical ratio scheduling

c. Forward scheduling

d. Backward scheduling

42. ______________ looks at the manufacturing activities with a view to make the

components simpler, processes faster, and the products better.

a. Control engineering

b. Industrial engineering

c. Value Engineering

d. Systems engineering

43. _____________ is done for the processes and quality assurance measures.

a. Evaluation

b. Inspection

c. Implementation

d. Optimisation

44. Which of the following determines the quantities to be produced at specified

intervals of time?

a. Inspection

b. Distribution

c. Forecasting

d. Retailing

45. The companies which undertake supplying the manufactured products of an

organisation are called as ____________.

a. Suppliers

b. Customers

c. Producers

d. Vendors

46. ____________enables a firm to meet the changing demands of the customers in

order to develop new processes and materials and to make the organisation

more agile in its manufacture.

a. Delivery time

b. Quality

c. Flexibility

d. Quantity

47. ______________ is the result of a decision taken at the highest level.

a. Marketing Strategy

b. Business Strategy

c. Operations Strategy

d. Service Strategy

48. _____________ is the process of estimating, routing, and scheduling

a. Planning

b. Controlling

c. Implementing

d. Functioning

49. "________________ management involves defining a backup procedure”

a. Configuration

b. Risk

c. Quality

d. Change

50. Which of the following is seen as anti-people policy?

a. Varying workforce size by hiring or layoffs

b. Sub-contracting

c. Using part-time workers

d. Varying production rates through overtime or idle time

Section B 25 X 2= 50 marks

1. Which among the following are the quality tools?

1. Line of balance

2. Gantt chart

3. Control chart

4. Checksheet

a. Options 1 & 2

b. Options 3 & 4

c. Options 1 & 4

d. Options 2 & 3

2. Consider the below mentioned statements.

1. Breakeven analysis assumes the relationships between costs and volume to

be non-linear.

2. The cost values with higher volumes do not rise in the same proportion.

State True or False:

a. 1-True, 2-True

b. 1-False, 2-True

c. 1-False, 2-False

d. 1-True, 2-False

3. Which of these are competitive priorities?

a. Volume, Location

b. Quantity, License

c. Location, Layout

d. Quality, Flexibility

4. In which of the following methods is the opinion of a group of experts collected?

1. Market surveys

2. Jury of executive opinion

3. Delphi method

4. Historical analysis

a. Options 1 & 2

b. Options 2 & 3

c. Options 2 & 4

d. Options 3 & 4

5. Which of the following industries require continuous water supply in large

amounts?

1. Paper

2. Chemical

3. Food processing

4. Computers

a. Options 1 & 2

b. Options 2 & 3

c. Options 1 & 3

d. Options 2 & 4

6. Consider the below mentioned statements.

1. Assembly line refers to a special arrangement of facilities typically along a

straight line or a u-shaped line.

2. Systematic technique provides an organised approach for selecting the best

layout.


a. 1-False, 2-False

b. 1-True, 2-True

c. 1-True, 2-False

d. 1-False, 2-True

7. Histograms are used for which of the following?

1. It is used to record huge volumes of data about a process.

2. It indicates the extent of each category of problems in descending order of

magnitude of the problem.

3. It reveals whether the pattern of distribution has a single peak, or many peaks.

4. It helps in locating the points at which a problem exists.

a. Options 1 & 2

b. Options 2 & 3

c. Options 1 & 3

d. Options 1 & 4

8. The outcomes of the logical model and physical model are called the

_______________________ and ________________________.

a. Control flow diagrams, business process diagrams

b. Business process diagrams, data flow diagrams

c. Entity relationship diagrams, business process diagrams

d. Entity relationship diagrams, control flow diagrams

9. Responsibilities of the project manager are ____________________ and

________________________.

a. Budgeting and cost control, scheduling tasks

b. Team building, budgeting and cost control

c. Scheduling tasks, team work

d. Team work, team building

10. Consider the below mentioned statements:

1. Before allocation of staff to the stage, the team structure is defined and team

leaders appointed.

2. Project objectives may be formulated as S.M.A.R.T.


a. 1-True, 2-True

b. 1-False, 2-True

c. 1-False, 2-False

d. 1-True, 2-False

11. Which of the following is included in configuration management?

1. Defining the naming and numbering scheme

2. Structuring the changes

3. The way project plans are updated

4. The manner in which project performance are monitored

a. Option 1 & 3

b. Option 1 & 2

c. Option 2 & 3

d. Option 3 & 4


1. While developing the aggregate plan it is assumed that the facilities are

changeable and can be expanded or contracted.

2. Each of the aggregate plans developed suggests a suitable mix of resource

inputs which must be examined to satisfy a certain objective.


a. 1-True, 2-True

b. 1-False, 2-True

c. 1-False, 2-False

d. 1-True, 2-False


"1. Decision making process is a behavioural aspect of the business process

where humans are involved."

"2. The failure of decisions is due to biases in perception and fallacies in

reasoning. "


a. 1-True, 2-True

b. 1-False, 2-True

c. 1-False, 2-False

d. 1-True, 2-False

14. What are the major concerns of a master schedule?

1. If the schedule meets the production plan.

2. If there are priority or capacity conflicts.

3. If the vendor managed inventory works.

4. Project failure.

a. Option 1 & 2

b. Option 2 & 3

c. Option 1 & 4

d. Option 2 & 4

15. Which of the following are capacity (production) options?

1. Changing inventory levels

2. Back ordering during high-demand periods

3. Influencing demand

4. Varying workforce size by hiring or layoffs

a. Option 1 & 2

b. Option 2 & 3

c. Option 1 & 4

d. Option 2 & 4

16. SCM applications fall into two main categories namely

_________________________.

a. Planning applications, Execution applications

b. Domain applications, Planning applications

c. Execution applications, Web-based applications

d. Web-based applications, Domain applications

17. A Bullwhip effect may arise due to which of the following?

1. Reduced service levels in the organisation

2. Avoiding multiple demand forecasting

3. Stabilised prices

4. Inefficient allocation of resources

a. Option 1 & 2

b. Option 2 & 3

c. Option 1 & 4

d. Option 2 & 4

18. Detailed scheduling is possible in ____________ and _______________

a. Airlines, hotels

b. Production line, hotels

c. Airlines, production lines

d. Factories, Industries

19. Why excess capacity should be available?

1. To handle emergencies

2. To queuing and transit of Work in Progress

3. To cooperate and meet the schedule.

4. To accommodate a totally new but profitable order.

a. Option 1 & 2

b. Option 2 & 3

c. Option 1 & 4

d. Option 2 & 4


1. The cost and quality of a product play a major role in modifying the value,

productivity, and effectiveness of the product .

"2. Industries should think beyond value management to suit the customers’

priorities.”


a. 1-True, 2-True

b. 1-False, 2-True

c. 1-False, 2-False

d. 1-True, 2-False

21. "What are the key questions asked during the analysis and valuation of functions

step?”

1. Have all resources been allocated?

2. What are high cost areas?

3. How to amend present plans/contracts?

4. What is the worth of secondary functions?

a. Option 1 & 3

b. Option 2 & 4

c. Option 1 & 2

d. Option 2 & 3


1. Self-certification by the vendor is resorted to ensure quantity of the material.

"2. Maintenance of machines and periodic shop floor inspection is necessary.”


a. 1-True, 2-True

b. 1-False, 2-True

c. 1-False, 2-False

d. 1-True, 2-False

23. Different companies adopt different strategies depending on which of the

following?

1. Products

2. Transporters

3. Type of outsourcing

4. Warehouses

a. Option 1 & 3

b. Option 2 & 4

c. Option 1 & 2

d. Option 2 & 3

24. Which of these are the phases of operations strategy?

1. Quality

2. Data gathering

3. Differentiating

4. Flexibility

a. Options 1 & 4

b. Options 2 & 3

c. Options 3 & 4

d. Options 2 & 4

25. Layout decisions require substantial investments of both ________ and

________.

a. Money , Effort

b. Manpower, Money

c. Effort, Manpower

d. Time, Money

Section C

Case Study (Compulsory)

Dr.Chowdary has been in the field of hospital administration for last 18 years.

Recently he has been posted as chief of a district Head Quarters Hospital. After

assuming the position, Dr.Chowdary came to know that everything is not good at the

hospital and came across certain critical problems. Some of them are.

(a) Storage of medical and non-medical items

(b) Poor patient feeding-patients have complained about the quality of food.

(c) Non availability of Ambulance, when needed.

(d) Break down of X-ray machine since long time.

Dr.Chowdary decided to take assistance of a management hand to solve the above

problems and many more small problems that bother him in every day business.

Dr.Chowdary gave an advertisement. Called candidates for interview and could not

satisfy from the answers given by the candidates.

One fine morning a neatly dressed young man came to Dr.Chowdary and told him

that he is useful to Dr.Chowdary in solving the problems in the Hospital. He told

Dr.Chowdary that he is working as a production manager in local medium sized

factory. Dr.Chowdary laughed at him and said, “ You see young man in spite of my

18 years of experience in the hospital, I am not in a position to understand their

administrative problems. You being a production manager of a manufacturing

concern, how do you help me? “

Think that you are the young man who has approached Dr.Chowdary and explain

Source:

Each Question carries 10 marks 2X10 = 20

marks

1. How will scheduling ensure the availability of ambulance?

2. How will total productive maintenance prevent the breakdown of the x-ray

machine?

Answer any TWO questions only 2X 10 = 20 marks

1. Write short notes on

a. seven principles of SCM

b. Value engineering

2.

a. What are the different types of layout? Explain any one in detail.

b. Explain how to improve the business process using 'As-is' business

process?

MB0044-MQP

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MB0044-MQP