Manpower IT enabled Service Center
United Nations Public Service Award 2010
Redha Ahmed Al LawatiDeputy Director of information Systems
Before the Initiative
Key Success factors
Our Achievements
Sultanate of Oman
Sanad Programme
Contents
United Nations Public Service Award 2010
Manpower Systems
An overview
United Nations Public Service Award 2010
• AREA: 309,500 sq. km.
• POPULATION: 2,867,000 (2008 mid year
estimates)
• CAPITAL:Muscat
• LIFE EXPECTANCY: 71.6 years
• Median age: 19.8 years
• POPULATION DENSITY: 7.5
• The SULTANATE IS DIVIDED INTO 9 MAIN
ADMINISTRATIVE REGIONS
• GDP per capita $18,013 (IMF 2010)
• GNI per capita $12,270 (World Bank, 2008)
United Nations Public Service Award 2010
National Information Society Policies and e‐Strategies
• The Sultanate of Oman has embarked upon its ambitious journey in transforming Oman by empowering its people, through the e.Oman strategy which was adopted in 2002 and was implemented in May 2003.
• The goals include providing job opportunities for nationals in the IT sector and to significantly improve the quality of services that the Government provides to its citizens.
• The e.oman strategy addresses eGovernment as well as Digital Society issues. It aims to create an effective government‐community‐citizen centric that provides better public services to its people, establish national ICT infrastructure, and build the ICT skills of people in Oman.
Before the initiative
•Manual Applications processed through centralizedoffices.•Enrollment time from 1 to 3 months to provide services.• No Unified Identities for Job code or descriptions.•The Number of transactions increasing day by day,Crowed, Job delays and slow performance .•Manual filling of Application.
United Nations Public Service Award 2010
Manpower Systems•Manpower Details.•Manpower History Details .•Jobseeker Details.
•Manpower Details.•Employee History Details. • Sponsors'/Companies Details .
•Jobs Vacancies Registration.•Employment History Details .•Jobseeker Details.(Transactions)
• Trusted Business center.• Covered all over Oman.•Secure e‐payment.•Multi‐services.
United Nations Public Service Award 2010
Sanad programme
United Nations Public Service Award 2010
The Sanad program was established at the directives of His Majesty Sultan Qaboos to provide job seekers opportunities Set Up Self‐Employment Projects and develop small businesses.
http://www.manpower.gov.om/en/sanad_home.aspmore information :
Sanad Service Centers
United Nations Public Service Award 2010
Number of Sanad service centers (SSC) have significant increased over the last 5 years, Providing better opportunities for jobseekers
Key Success factors
• Management understanding and support. • Strategic Plans and implantation. (Set polices,Budget,Org. Structure)• Better utilization of technology .(Solutions , Equipments, Training)• DB Integrations . (Internally & Externally)• Multi channels for services .(SMS,Callcenter,Web services, KIOSK)• Sanad Centers Initiative . (Spread all over Oman)• Collaborate with e.oman strategy .
United Nations Public Service Award 2010
Our Achievements
•Highly sustainable systems ,Integrated services to support G2G.•Promote youth to start a new business – Sanad Offices.•Fast and accurate data entry .•Delivering better service channels to public ,easy to access .•Focus on developing nation’s manpower skills, e.g. On job training .•A collection of data statistics. •Reduce the operation costs and crowd .
United Nations Public Service Award 2010
Thanks for Attention
