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    Table of Contents

    INTRODUCTION .......................................................................................................................................3

    TECHNOLOGY IS FROM MARS, ECONOMY IS FROM VENUS...............................................................4

    IT AND PRODUCTIVITY: ROBUST AND MIXED RELATION.......................................................................7Why IT productivity improvements do not propagate equally across countries? .........................8Why IT productivity improvements do not propagate equally across sectors? .............................9Why are some firms more successful than others when applying IT innovation? ........................10

    CONCLUSSION: DIFFUSION AND ADOPTION MATTER MOST.............................................................11

    SOURCES................................................................................................................................................12

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    INTRODUCTION

    Economic growth in the last 100 years has shown a surprisingly consistent behavior: an almost

    constant rate of long run growth of GDP of 2,5-3% per year. This is traditionally known as the

    technology frontier, implying that for a developed economy to continue growing it mustinnovate, but that this innovation is only translated into economic growth via increased

    productivity, at the mentioned rate of 3% per year.

    In contrast with this view of the growth rate of developed economies, we have the speed of

    technological innovation that can be seen across multiple industries like semiconductors,

    biotechnology, nanotechnology, genomics, IT, etc. In these and multiple other areas, the

    innovation rate is much faster than a 3% per year. In fact, in many cases we can see

    exponential growth rates with constant or even accelerating growth factors that multiply, not

    merely add, to the previous year situation. For example we can see how the Moore Law predicts

    double capacity of integrated circuits every 18 months (and this law has been happening for

    the last 20 years).

    So why does it happen that the very fast technological innovation that we see across multiple

    industries is only translated into economic growth at a 3% per year?

    We will try to analyze this phenomenon and answer the following critical questions:

    1- Why does the economy grow only at a predictable 3% per year, when some

    fundamental technologies show growth rates of x2 (100%)or more per year?

    2- How do other processes, like the diffusion, adoption and leverage of innovation affect

    the ultimate impact on the economy growth of the technological innovation growth?

    3- How do external factors like regulation, demand and competition can accelerate

    adoption and hence faster translate the technological innovation into economic

    growth?

    We will focus in one industry, IT. We will analyze its growth rates and how it is impacting

    productivity and growth in the economy as a whole, but trying to understand which sectors

    have benefited from higher productivity provided by their investment in IT and which sectors

    have not seen this benefit. We will also explore differences across countries and identify how

    external factors affect the impact on productivity.

    IT is an excellent area to analyze because it has been extensively studied on the back of the

    very special period that constituted the New Economy era, that is the 90s till 2001 with the

    burst of the technology bubble. During that period, the US economy significantly improved its

    productivity growth, moving from 1,4% during 1973-1995, to 2,4% from 1995-2000. How much ofthat growth was due to the impact of IT, and how much growth has IT brought to the US

    economy after the burst of the bubble, are two crucial elements to understand the impact of IT

    innovation in the economy.

    In the end, technological innovation is at the center of economic growth. However, there seem

    to be significant differences between the speed at which different firms, sectors and countries

    adopt the same technologies. It seems that, for technological innovation to be translated into

    real economic growth, it needs to be co-developed with other innovations in business processes

    that can extract all the benefits from the technological innovation.

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    TECHNOLOGY IS FROM MARS, ECONOMY IS FROM VENUS

    An analysis of the history of technology shows that technological change is exponential,

    contrary to the common-sense "intuitive linear" view. So we won't experience 100 years of

    progress in the 21st century -- it will be more like 20,000 years of progress (at today's rate). The"returns," such as chip speed and cost-effectiveness, also increase exponentially. There's even

    exponential growth in the rate of exponential growth.

    The paragraph above can be read in a famous article published in 2001 by Ray Kurzweil, one of

    the best-known researchers of the evolution of technology. In his works Kurzweil concludes that

    we are doubling the rate of progress every decade; in other words, we will see a century of

    progress-at todays rate- in only 25 years. In different ways, on different timescales, and for a

    wide variety of technologies ranging from electronic to biological, the acceleration of progress

    and growth applies.

    He enunciates the Law of Accelerating Returns in which he states that the rate of progress of

    an evolutionary process increases exponentially over time the "returns" of an evolutionary

    process (e.g., the speed, cost-effectiveness, or overall "power" of a process) increaseexponentially over time... as a particular evolutionary process (e.g., computation) becomes

    more effective (e.g., cost effective), greater resources are deployed toward the further progress

    of that process. This results in a second level of exponential growth (i.e., the rate of exponential

    growth itself grows exponentially).

    Kurzweils analysis of technological evolution also introduces the idea of paradigm shift,

    explaining that a specific paradigm (a method or approach to solving a problem, e.g.,

    shrinking transistors on an integrated circuit as an approach to making more powerful

    computers) provides exponential growth until the method exhausts its potential. When this

    happens, a paradigm shift (i.e., a fundamental change in the approach) occurs, which enables

    exponential growth to continue.

    The paradigm shift rate (i.e., the overall rate of technical progress) is currently doubling

    (approximately) every decade; that is, paradigm shift times are halving every decade (and the

    rate of acceleration is itself growing exponentially). So, the technological progress in the twenty-

    first century will be equivalent to what would require (in the linear view) on the order of 200centuries. In contrast, the twentieth century saw only about 25 years of progress (again at

    An example of the Law of

    Acceleration Returns: "Moore's

    Law."

    Gordon Moore, then Chairman ofIntel, noted in the mid 1970s that

    we could squeeze twice as many

    transistors on an integrated circuit

    every 24 months. Given that the

    electrons have less distance to

    travel, the circuits also run twice

    as fast, providing an overall

    quadrupling of computational

    power

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    today's rate of progress) since we have been speeding up to current rates. So the twenty-first

    century will see almost a thousand times greater technological change than its predecessor.

    In these terms, technology is one manifestation (among many) of the exponential growth of the

    evolutionary process. The exponential growth of computing is a marvelous quantitative example

    of the exponentially growing returns from an evolutionary process. We can also express the

    exponential growth of computing in terms of an accelerating pace: it took ninety years toachieve the first MIPS (million instructions per second) per thousand dollars, now we add one

    MIPS per thousand dollars every day.

    It is also important to note that in the evolution of technology we need to distinguish between

    the "S" curve (an "S" stretched to the right, comprising very slow, virtually unnoticeable growth--

    followed by very rapid growth--followed by a flattening out as the process approaches an

    asymptote) that is characteristic of any specific technological paradigm and the continuing

    exponential growth that is characteristic of the ongoing evolutionary process of technology.

    Specific paradigms, such as Moore's Law, do ultimately reach levels at which exponential

    growth is no longer feasible. Thus Moore's Law is an S curve. But the growth of computation is an

    ongoing exponential. In accordance with the law of accelerating returns , paradigm shift, also

    called innovation, turns the S curve of any specific paradigm into a continuing exponential. A

    new paradigm (e.g., three-dimensional circuits) takes over when the old paradigm approachesits natural limit. This has already happened at least four times in the history of computation.

    This "law of accelerating returns" applies to all of technology, indeed to any true evolutionary

    process, and can be measured with remarkable precision in information-based technologies.

    There are a great many examples of the exponential growth implied by the law of accelerating

    returns in technologies as varied as DNA sequencing, communication speeds, electronics of all

    kinds, and even in the rapidly shrinking size of technology

    DNA sequencing costs:

    When the human genome scan started in

    1966, critics pointed out that given thespeed with which the genome could then

    be scanned, it would take thousands of

    years to finish the project. Yet the fifteen-

    year project was nonetheless completed

    slightly ahead of schedule.

    (Growth Rate: DNA sequencing cost is now

    doubling every 12 months)

    Predictability of Internet:From the perspective of most observers,

    nothing was happening until the mid 1990s

    when seemingly out of nowhere, the world

    wide web and email exploded into view. But

    the emergence of the Internet into a

    worldwide phenomenon was readily

    predictable much earlier by examining the

    exponential trend data.

    (Growth Rate: Number of Internet hostsdoubles every 12 months)

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    We can then conclude that in multiple technology areas, we can see a constant growth factor.

    That is, if plotted in a linear scale, we can see parabolic trends; if plotted in a logarithmic or

    exponential scale we can see a line, which allows us to predict what the next stages of

    evolution are going to be.

    How does this technology progress rate driven by exponential growth and paradigm shifts,

    compare with the progress in the economy?

    Its a predictable growth after all!! Seems like, along years, no matter what historical events

    occur, the growth rate of the economy is pretty constant and we can predict with astonishingaccuracy where we are going to be in 80-100 years! Just like we saw with technology, the

    economic system shows a similar consistency and predictability in its growth rate!

    However, there is one shocking difference: while the growth rate of the technological progress

    frequently shows a multiplying factor of 2 (that is, it doubles or grows 100% in 12 months), in the

    case of the economic growth, we only see a growth rate of ~3% for Real GDP and ~1,8 for Real

    GDP per capita.

    Leaving aside the surprising parallel behavior observed, we want to focus our attention in the

    following issue: Why is it that an exponential growth rate in technology, when transferred into the

    economy as a whole, looses intensity and can only reflect a constant linear growth rate of 3%?

    In order to understand how innovation, and particularly technological innovation is translated

    into economic growth, and why it does so at an apparent slow pace, we need to understand

    how innovations are adopted and which elements favor or hamper the adoption of innovation.

    In order to do so, we believe that the key factor to observe is the evolution of productivity.

    However, looking at aggregated productivity levels in any given country can hide some

    important sector-specific differences. Consequently, we are going to analyze how innovation in

    IT has impacted productivity in the last years. We will do that by looking at (i) the productivity of

    IT sector itself, (ii) productivity of sectors that use IT intensively, and (iii) other non-intensive IT

    sectors. We will then observe how these differences impact the country-aggregated

    productivity and extract some conclusions that will help understand why (or why not)

    technological innovation is transmitted to economic growth via increased productivity.

    Predictability of Economic

    Growth:

    Real GDP per capita grows

    at 1,85% and seems to do it

    with admirable consistency.

    Looks like, not onlytechnology, but also

    economic growth is

    predictable with significantaccuracy!!

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    IT AND PRODUCTIVITY: ROBUST AND MIXED RELATION

    The impact of IT on productivity has been extensively analyzed after the rise and fall of the so-

    called New Economy. This is an economic period, normally considered to span between 1995-

    2000, in which US productivity grew at levels of 2,4%, compared with historical levels of 1,4%during the period 1973-1995. It was assumed that faster productivity growth was fueled by

    investments in information technology hardware and software. Interestingly, after the burst of

    the Internet bubble in 2000, productivity in US has risen at 1,8% or higher, while IT investments

    have languished or even slipped into negative territory after 2001.

    In order to understand how IT impacts productivity, we observe the evolution of Average labor

    productivity (ALP). ALP is defined as the ratio of output to hours worked. Under assumptions of

    constant returns to scale and competitive factor markets, the growth of ALP can be

    decomposed into three sources. The first is capital deepening, defined as the increase in capital

    services per hour worked. The idea is that workers become more productive if they have more

    or better capital (equipment, structures, or land) with which to worka faster computer for an

    accountant, say, or a more sophisticated numerically controlled machine tool for amanufacturing worker. The second source of labor productivity growth is a gain in labor quality,

    defined as an increase in labor input per hour worked. Labor quality reflects changes in the

    composition of the workforce: as firms shift their hiring toward workers with more experience and

    education, for example, average labor productivity rises. The third source is total factor

    productivity (TFP) growth, which reflects all labor productivity growth that is not attributable to

    capital deepening or labor quality gains. TFP growth is often associated with technological

    progress but also reflects changes in utilization rates, reallocations of resources among sectors,

    increasing returns to scale, and measurement error.

    The table below shows the data for US in the period 1959-2003 and specifically compares the

    period 1995-2003 when biggest growth in IT productivity occurred, with previous periods.

    US productivity growth 1995-

    2003: the role of IT.

    60 percent of the increased

    capital deepening in 1995

    2003 was attributable to IT,

    although information

    processing equipment and

    software accounted for only

    about one-quarter of privatefixed investments in this

    period.

    IT production accounted for

    more than 35 percent of the

    increase in aggregate TFP, far

    exceeding the 5 percent

    share of IT goods in

    aggregate output.

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    Of the 1.57 percentage point increase in ALP growth after 1995, 0.86 percentage point was due

    to capital deepening and 0.80 percentage point due to faster TFP growth, with a small decline

    in labor quality growth of 0.09 percentage point. The 35% contribution of IT to the increase in

    aggregate TFP reflects the exceedingly high rates of technological progress in IT production and

    is manifest in the 9.2 percent per year decline in the price of IT output in 1995-2003. Lying behind

    this is the enormous fall in the quality-adjusted prices of IT since 1995, which has its roots intechnical progress in the semi-conductor industry. Rapid improvements in the power of semi-

    conductors lead to big increases in productivity growth in the IT producing sectors. Moores Law

    seemed to accelerate post 1994 (as predicted by Kurzweil) and this fall in the price of a key

    input lowered prices across a whole range of products in the IT producing sectors. As the price

    of IT products plunged, firms deepened their use of IT capital and this was naturally strongest in

    sectors that intensively used ICT. Increasing usage of IT per worker hour, increased output per

    hour tremendously.

    Although IT progress is widely available and can be adopted by any firm, not all sectors were

    capable of reaping the same benefits from IT. Moreover, the same sectors that did benefit from

    IT in the US did not obtain the same benefit in Europe. While in the US, productivity effectively

    boosted in the period 1995-2001, and mainly did so in the sectors that were heavy users of ICT(like retail, wholesale and finance), in Europe this did not happen. Productivity in the same

    period did increase in ICT producing sectors (computing, semiconductors), like it did in the US,

    with only a marginal 0,3% difference between US and. The graphic below, based on research

    conducted at LSE illustrates the point:

    Why IT productivity improvements do not propagate equally across countries?

    First, lets take a look at the differences across countries. It is impossible to understand the

    differences between the US and Europe, without investigating the external factors at work in

    each country. Fewer external barriers to innovation and growth appear to have existed in the

    US, which help explain the countrys stronger performance after 1995. When comparing

    productivity increase in US and Europe, McKinsey finds three key differences: Regulatory,

    Governance and Domestic Demand.

    Regulatory restrictions help explain the speed at which innovations are diffused in the market.Higher competitive pressures would favor a faster adoption of innovations in order for firms can

    The impact of IT on US and

    European productivity:

    In the US, productivity growth

    accelerated by 3.5 percentage

    points per annum in the ICT-

    using sectors (from 1.2 per cent

    p.a. pre-1995 to 4.7 per cent

    p.a. post 1995). This did not

    happen in Europe, which

    remained at a constant 2%

    growth rate in the same period.

    Since IT is available throughout

    the world at broadly similar

    prices why were Europeanfirms not able to reap the same

    benefits from IT as their US

    counterparts?

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    remain competitive. Conversely, less competitive intensity due to regulatory protection, poses

    no incentive to the adoption of innovations. For example, French hypermarket protection given

    by zoning laws protects hypermarkets from innovative competitors; and in the German banking

    sector small, state-owned and cooperative banks are, because of their ownership structure, not

    exposed to shareholder pressure from capital markets. Also, the US mobile telecom market

    experienced productivity growth during the 90s of 15%, while in Europe this was 25%. The

    biggest factor explaining this difference is the regional license auctions in the US, where morethan 50 mobile providers serve fewer than 200.000 customers each. In France and Europe, 3 and

    4 providers serve 10 million customers each.

    The domestic demand differences lead to differences in productivity in sectors with a grid

    network, in which higher demand leads to higher capacity utilization. For example the fixed-line

    network in France and Germany is much less utilized than in the US and leads to a 40%

    productivity disadvantage. In retail banking, the productivity of the network of branches and

    ATM is also affected by utilization; in the US, bank customers conduct more transactions than

    their German and French counterparts, leading to a 6% disadvantage in productivity in Europe.

    In automotive, 11% of productivity gap between EU and US is explained by the demand of light

    trucks in US that are easy to manufacture and deliver high value added per hour worked. In

    Europe, the demand focuses on sophisticated vehicles that create less value added per hourworked.

    Why IT productivity improvements do not propagate equally across sectors?

    Second, lets look at the differences between sectors within the US. When analyzing the

    evolution of different sectors, research from McKinsey concludes that in the period1995-2001, 43

    of 58 US sectors representing 73% of GDP, experienced productivity gains. However, productivity

    gains were not distributed evenly across alls sectors. In fact, 6 sectors of the economy,

    comprising 32% of GDP, contributed 66% of the gross productivity gains experienced in the US

    economy, and 76% of Net productivity growth. These 6 sectors were: semiconductors, wholesale,

    securities, retail, computer assembly and telecom. The following table summarizes the findings:

    Telecom, Semiconductors, Computer Manufacturing 8% of GDP 36% of US growth

    Wholesale, securities and retail 24% of GDP 40% of US growth

    The other 52 sectors 68% of GDP 24% of US growth

    It is understandable that ICT producing sectors reap an immediate benefit from the intense

    period of IT innovation. Moores Law directly impacts their productivity; innovations in the

    telecom market, particularly in data transmission and mobility also have a direct impact in this

    sector. But what was the technological innovation behind the other top 3 sectors?

    In Retail Banking and securities, new technologies gave rise to further back-office automation

    and new sales channels like online banking, online trading and call centers. For example, in the

    US securities sector, online channels allowed to process explosive trading volumes without

    adding traders. The shift to new forms of electronic payments also improved productivity.

    In Wholesaling, distribution centers benefited form warehouse automation technology like

    barcodes and scanners, and warehouse systems like inventory control and tracking. These

    allowed the partial automation of the flow of goods, dramatically reducing the need for labor in

    the picking, packing and shipping areas which counted for more than 40% of labor needs.

    In essence, country and sector specific conditions have a huge impact on the velocity at which

    innovations are adopted and hence translated into productivity growth.

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    Why are some firms more successful than others when applying IT innovation?

    After analyzing the impact of IT innovation at a country and sector level, we want to understand

    what makes the difference at the firm level. Successful IT innovations had the following

    characteristics. First, they were tailored to sector specific characteristics and were linked to

    performance levers. For example in Retail, warehouse management systems, transport

    management systems and vendor coordination system brought improvements in merchandisevelocity. They reduced non-labor costs like inventory carrying and inventory costs in distribution

    and logistics. In retail banking, credit scoring software and underwriting tools enabled

    automation of manual processes associated with credit verification and authorization.

    Second, they were deployed in a sequence that built capabilities over time. Highest productivity

    gains occurred where IT and business skills were developed overtime in a process that allowed

    firms to leverage previous investments in IT. Retailers first developed automated data capture

    and storage and then used this data to develop enhanced decision-support capabilities. When

    companies did the effort to deploy IT without the prerequisite infrastructure components, it

    yielded little impact.

    Finally, they coevolved with managerial and technical innovation. A close link between new

    managerial models and new technical innovation was crucial in the adoption of imagingtechnologies for automating check processing and loan processing in retail banking .

    Essentially, innovations occur in 2 different ways: in the form of new products or services (like

    mobile telephony or web banking) or in the form of business processes (back office automation

    in baking, optimization of supply chain). Innovative products and services help firms shift sales to

    higher value added goods, while best practice business processes improved operational

    performance. The graph below describes how this process works:

    But to escalate from the firm level to the sector and economy level, we need to understand

    something else. Innovation itself is only a partial explanation of economy wide productivity

    increase. The Diffusion of Innovation (through replication by other firms and sectors) heightens

    the impact of innovations in product, process or service done by individual firms. For example,

    the innovative business processes adopted by Wal Mart in US (efficient logistical chain,

    Business

    And

    Technology

    Innovations

    Drivers for productivity

    performance

    Increase output witha given input

    Reduce input for

    a given output

    Consolidate to

    better leverage

    Improve operational

    performance

    Sell higher value

    goods

    Sell more goods to

    increase

    capacity utilization

    Close gap to bestpractice operations

    Find innovative

    processes to

    improve operations

    Create innovative

    High value added

    Products & services

    Shift to higher

    Value goods withinProduct portfolio

    Leverage

    Leverage

    Diffusion

    Diffusion

    Source: McKinsey Global Institute

    Business

    And

    Technology

    Innovations

    Drivers for productivity

    performance

    Increase output witha given input

    Reduce input for

    a given output

    Consolidate to

    better leverage

    Improve operational

    performance

    Sell higher value

    goods

    Sell more goods to

    increase

    capacity utilization

    Close gap to bestpractice operations

    Find innovative

    processes to

    improve operations

    Create innovative

    High value added

    Products & services

    Shift to higher

    Value goods withinProduct portfolio

    Leverage

    Leverage

    Diffusion

    Diffusion

    Source: McKinsey Global Institute

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    electronic data interchange,) pushed down margins and yielded productivity enhancing

    efforts by competitive firms, encouraging the diffusion of best practices.

    Even when diffusion is complete, the ability of firms to Leverage the innovation depends upon

    the firms achieving sufficient scale. In some instances, firms leveraged innovations by

    consolidating and achieving necessary scale. For example in retail banking, sector

    consolidation dramatically reduced the need for clerical and administrative personnel. Anappropriate industry structure is critical to fully leverage the potential benefits determining a

    slower or faster productivity growth. For example, the US mobile telecom industry benefited from

    the additional spectrum being auctioned, which led to increased competition, price declines,

    higher usage levels and improved performance levels.

    As we can see, firm and sector specific characteristics can mutually reinforce each other to

    facilitate or hinder the adoption of innovations. Companies are motivated to invest in IT to

    increase their productivity, to gain an advantage over a competitor or to increase profitability.

    IT investments are easy to replicate, but they were more likely to remain differentiating when

    coupled with othercompetitive advantages like scale, significant changes in the business

    process and associated learning effects. In highly competitive environments, IT investment

    played a role in increasing productivity and, for some time, increasing profitability of the firm.

    However, intense competition tended to devolve away from profits to consumer surplus in theform of lower prices and higher quality. At some moment in time, these IT investments simply

    become a cost of doing business. The sector will benefit from increased productivity only in so

    far as laggard firms were still catching up to the best practices of leading firms. This process is

    crucial to understand how innovations start from a competitive pressure in firms, propagate

    across the sector and end-up impacting the productivity of the economy as a whole.

    CONCLUSSION: DIFFUSION AND ADOPTION MATTER MOST

    Economic growth shows a surprisingly consistent behavior, with GDP growth levels in the region

    of 3% per year over extended periods of time. At the same time, technological innovation shows

    a growth rate of 100% (x2) or even more per year, which is explained by the Law of

    Accelerating Returns. Why is technological innovation not being transplanted faster into

    economic growth? The main conclusion of this paper is that Innovation creation grows at the

    above-mentioned rates but it is the diffusion,adoption and leverage of innovations by firms that

    ultimately impacts the economic growth of the economy. We concluded that sector and

    country specific conditions have a direct (positive or negative) impact in the diffusion of

    innovations and in the impact of innovations in economic growth.

    We illustrate this conclusion by analyzing the impact of IT in productivity in the period 1995-2001.

    IT has had an impact in US productivity in that period, making it move from 1,4% to 2,4% per

    year; however the same is not true in Europe. We specifically looked at external factors like

    regulatory environment, governance models and demand structure that directly affect thecountry specific productivity growth levels and help explain the differences between US and

    Europe.

    We also analyzed the differences across sectors and we found that innovations do not

    propagate evenly across sectors. In fact, for the period 1995-2001, 6 sectors representing 34% of

    GDP brought 66% of the productivity growth of the US economy. We have concluded that forIT

    innovations to be effective at enhancing productivity there needs to be a connection between

    IT and the business. IT innovations can have big impact in sector productivity if they are sector

    specific, are deployed in a sequence and allow the co-evolution of IT and managerial systems.

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    SOURCES

    - Americans do IT better: US Multinationals and the productivity miracle. Centre for

    Economic Performance, London School of Economics. Paper 788, April, 2007.

    - Productivity and ICT: a review of the evidence. Centre for Economic Performance,London School of Economics. Paper 749, August 2006.

    - US productivity after the dot com burst. McKinsey Global Institute. December 2005.

    - Information Technology and Productivity, it aint what you do, its the way you do IT.

    EDS Innovation Research Program, London School of Economics. October 2005.

    - The world technology frontier. Francesco Caselli, Wilbur John Coleman II. 2005

    - Will the US productivity resurgence continue?. Current Issues in Economics and

    Finance. Federal Reserve Bank of New York. December 2004.

    - Whatever happened to the New Economy? McKinsey Global Institute. November

    2002.- Information technology and Economic Growth in Canada and US. Harchaouni,

    Tarkhani, Jackson, Armstrong. Monthly Labor Review, October 2002.

    - Structural Change and Technology. A long view. Bart Verspagen. Eindhoven University

    of Technology, May 2002.

    - How IT enables productivity growth: The US experience across three sectors in the

    1990s. McKinsey Global Institute, 2002.

    - US productivity growth. Understanding the contribution of IT relative to other factors.

    McKinsey Global Institute, 2002.

    - The law of accelerating returns. Ray Kurzweil. November 2001.


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