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Page 1: HBS Corporate Overview
Page 2: HBS Corporate Overview

Hendrix Business Systems’ mission is to become the local market leader by consistently exceeding our customer’s expectations through our integrity, innovation and client satisfaction. We are committed to providing state of the art solutions in Document Management andDocument Distribution Technologies.

We continually communicate with, and learn from our customers, in order to improveour services. We keep on top of today’s and tomorrow’s technologies, no matter how fast it moves, to ensure our customers always get the best value for the highest quality products and services available.

Page 3: HBS Corporate Overview

• Hendrix Business Systems Founded in 1976

• Hendrix Managed Services Founded in 2013

• Founders Hall Grand Opening of our Technology Showroom in 2014

• Over 30 Years in Business in North Carolina

• Currently the Largest Independent Canon Provider in the Greater Charlotte Area

• 98.6% Client Retention Rate

• Customer First – Focus

Page 4: HBS Corporate Overview

• Print Management

• Document Management

• Production Print

• Large Format • Copiers / Fax

• Software

Page 5: HBS Corporate Overview

• Call and speak with a live phone attendant, no 1-800 number

• Local Service Dispatching, Local Parts and Supply Inventories

• 4 Hour Guaranteed Response Time

• Most Canon Certified Technicians in a 100 Mile Radius of HQ

• Three IT Support Technicians on staff

• Average Tenure of Technical Analysts – 17 years

• Remote Support sessions available

Page 6: HBS Corporate Overview

• 2013-2014 HR Excellence Award

• 2013 Preferred Partner of De Lage Landen

• 2013 Charlotte Business Journal’s Fast 50

• 2013 Canon Genuine Advantage Program 100% Genuine Canon Toner, Parts, & Supplies

• 2012 Canon Outstanding Partner Award

• 2011 Canon National Dealer of the Year

• 2010 Canon Outstanding Partner Award

• 2009 Canon Alpine Adventure Award

• 27 Years Authorized Canon Service Provider

Local and National

Page 7: HBS Corporate Overview

• BBB has determined that Hendrix Business Systems, Inc. meets BBB Accreditation Standards

• A Better Business Bureau Accredited Business A+ Rating

Page 8: HBS Corporate Overview

• Canon has ranked #1 in the total copier market (B/W and Color) for 16 of the last 18 years.

• Canon has ranked #1 in the total Monochrome Copier Market a total of 28 times in the last 30 years.

• In 2013, Canon is one of the top 3 leading market share vendors in the Color Copier Market, and grew color unit placements by 27%.

• According to the (International Legal Technology Association) Technology Survey, Canon is used by 38% of the Legal Market. #1 Market Leader for Legal Industry.

Page 9: HBS Corporate Overview