7/31/2019 b33 Mics(Ndpl)[1]

1/16

1/2/2011 1

By:-

Shantanu Khare

Swati Rawat

R2

7/31/2019 b33 Mics(Ndpl)[1]

2/16

1/2/2011 2

About NDPLNorth Delhi Power Limited is a joint venture

between Tata Power Limited and the

Government of National Capital TerritoryThe JV gave NDPL jurisdiction of over 520

square kilometers and 0.9 million consumers.

NDPL was the fruitition of the governmentsdecision to privatize the distribution of power

in the north Delhi region.

Empowered Change

NDPL

7/31/2019 b33 Mics(Ndpl)[1]

3/16

1/2/2011 3

Fall of Delhi Vidyut Board (DVB)

Brimming with gross malpractices and irregularities.

Employees ensured records were not kept since these

would make some of them vulnerable. Sardana also

recalls how people thought IT was an infringement oftheir freedom - the freedom to allow middlemen and

brokers to provide connections on behalf of the

department and receive kickbacks.

The DVB didnt have a single good example of

benchmarking against other agencies.

Empowered Change

NDPL

7/31/2019 b33 Mics(Ndpl)[1]

4/16

1/2/2011 4

Problems

Sections of the DVB ran off just two desktops,

which made processes largely manual

Manual systems also opened the DVB to

corruption, which made buying a power

connection a punishment

The absence of IT systems meant there werent

any controls

Empowered Change

NDPL

7/31/2019 b33 Mics(Ndpl)[1]

5/16

1/2/2011 5

The problem had become so acute that the

NDPL couldn't find an error-free and tamper-

proof billing software that would plug the

existing malpractices. "The average error rate

in billing in most developed nations is three-

to-four percent. When we took over from

DVB, it was over 30 percent - all because of alack of a proper IT infrastructure

Empowered Change

NDPL

7/31/2019 b33 Mics(Ndpl)[1]

6/16

1/2/2011 6

New Beginning of NDPL

An ERP system.:-

engaged TCS who gave a product called

Energize. It fulfilled the basic requirements

in relation to purchase, store management,

inventory and human resources

The new ERP moved the company from

a two-desktop set-up to a structure where

no employee could work without a PC and

every document was digital and traceableEmpowered Change

NDPL

7/31/2019 b33 Mics(Ndpl)[1]

7/16

1/2/2011 7

The second task facing the NDPL was to

provide accurate billing to 9.1 lakh customers

The NDPL developed its own software

and implemented it across all 150 points of

presence in its jurisdiction. All points were

networked by a fiber optic network, leasedlines or wireless connectivity

Empowered Change

NDPL

7/31/2019 b33 Mics(Ndpl)[1]

8/16

1/2/2011 8

Minimizing Losses by NDPL

A large part of NDPLs losses came out of

billing errors.

Billing errors are now down to two percent;

the international norm is three percent

Making correct and timely bills was enabled

by IT. And IT also helped to distribute new

connections

Empowered Change

NDPL

7/31/2019 b33 Mics(Ndpl)[1]

9/16

1/2/2011 9

Effects

NDPL shares data transparently with close to a

million subscribers, where billing is

concerned. It also offers its billing software to

other power distribution companies around the

world that face similar problems

Increasing efficiency in the exchange of

information between consumers and NDPL

7/31/2019 b33 Mics(Ndpl)[1]

10/16

1/2/2011 10

ROLE of IT

IT helped NDPL get information to its

consumers and receive complaints using 22

networked customer care centers which are

operational 24/7

Consumer response is essential. IT has played

a tremendous role in enhancing consumer

experience

Empowered Change

NDPL

7/31/2019 b33 Mics(Ndpl)[1]

11/16

1/2/2011 11

With the help of IT, consumers can now

calculate their power consumption every

month based on usage, which leads to energy-

saving and safety tipsall Web-enabled

IT has directly impacted revenues in other

ways. It has enabled the organization to set up

Automatic Meter Reading (AMR) at remote

locations for its high-volume users

Empowered Change

NDPL

7/31/2019 b33 Mics(Ndpl)[1]

12/16

1/2/2011 12

The NDPL also tied up with CitiBank,

ICICI, HDFC and other payment gateways

to make it easier for consumers to pay theirbills

Empowered Change

NDPL

7/31/2019 b33 Mics(Ndpl)[1]

13/16

1/2/2011 13Empowered Change

NDPL

7/31/2019 b33 Mics(Ndpl)[1]

14/16

1/2/2011 14

It also helped create a

proud workforce. It brought satisfaction

among employees, and a satisfied personat work is a better person at home

Empowered Change

NDPL

7/31/2019 b33 Mics(Ndpl)[1]

15/16

1/2/2011 15

Conclusion

Sardana now wants IT to enable NDPL withstrategic enterprise management and a balancescorecard system to increase productivity.

NDPL is now working on an integratedplatform which will enable management totrace employees through a unique employeecode for all his activities

We want to build that kind of artificialintelligence to take the change to the next level

Empowered Change

NDPL

7/31/2019 b33 Mics(Ndpl)[1]

16/16

1/2/2011 16