Yes,

Photograph: Medemblik

Module Assignment

‘Work in progress’ Renovation of the bungalowpark “IJsselmeerpark”

Gabriëlle Boltjes Margot Dijkema IHM - R1fStenden Hogeschool

Table of contents Introduction

Part A:1.1

1.2

1.3

1.4

1.5

Part B:1.1

1.2

1.3

1.4

Sources

Afterword

Plagiarism form

Contract

A. 1.1 – Introduction the company and a description of the facilities of the bungalow park,

characteristics of our target groups and an explanation in what way we are unique.

The IJsselmeerpark is a bungalow park with 250 bungalows in typical West-Frisian style. Some

bungalows are located near a small lake and others on small peninsulas, which is typical what West

Friesland looks like. The IJsselmeerpark stands for sustainability and taking care of a good

enviroment. That is why the renovation is all about the use of sustainable products.

There is a lot to do in the bungalow park itself, so for nice days out our guests don’t have to travel

far. We have a wide target group. In our bungalows we offer a lot of space for children to play, a lot

of facilities which they can use like the swimming pool or pony park, we have many activities for

(family) groups, but we also offer nice activities for couples or older people like a cycling trip through

West Friesland or a boat trip on the lakes nearby. For the business guests we have our meeting

rooms, but also the opportunity to have a business meeting during a dinner. And then for the

globetrotters we have a nice area with a rich history and the opportunity to cycle through a beautiful

landscape.

Facilities in the bungalows

All the bungalows have the same facilities and can be rented to accommodate until 8 persons.

Sitting area

Some of the facilities in the bungalows are Flatscreen-TV’s in the sitting area with DVD and CD player.

Kitchen

In the kitchen area we have a combi microwave oven, a dishwasher, coffee maker, a large fridge and

a gas cooker with 5 hobs, but the guest can of course also have a meal in our restaurant.

Bedrooms

There are four bedrooms in every bungalow with two single beds (which can be placed against each

other to create a bed for 2 persons), and in one of those bedrooms is an extra TV.

Bathrooms

In every bungalow are two bathrooms. In one bathroom we have a shower and a sink with a mirror.

The bungalow has 2 separated rooms, one for the toilet and one for our infra-red sauna. In the other

bathrooms you will find a bath/Jacuzzi, a sink and a second toilet. And in one of the bedrooms is a

sun bed.

Other

The other facilities are a cot, highchair and child-proof sockets, a small storeroom with laundry and

drying equipment, a central heating and a terrace with adjustable garden furniture and parasol.

The IJsselmeerpark offers also many facilities for different target groups. We have for example a nice

swimming pool for families, but we also have meeting rooms for our business guests.

Facilities in the bungalow park

Storm rooms

For our business guests, we have our so-called storm rooms. The IJsselmeerpark offers 2 of these

storm rooms. These rooms can be used for meetings or trainings. The storm rooms can hold up to 20

persons, but when you’re with more persons, you can use our restaurant area. This area

accommodates up to 80 persons.

Swimming pool

Our swimming pool is subtropical and always in the supervision of lifeguards, so that the guests can

send their children to the swimming pool, while they can cycle through the park or Medemblik. For

the little ones we have a small shallow pool with a small slide. We organize every day one or more

activities in the swimming pool, for example aqua spinning or a water disco. Around the pool we

have other facilities like a sun bed, Turkisch steam bath, sauna and a bubble bath.

Restaurant Kaap Medem

Our restaurant has an excellent French cuisine, for a delicious lunch or dinner, with family, friends or

business contacts. Our restaurant has a extensive menu and wine-list. Our guests can also use or

restaurant for meetings e.g.

Pips Pub

Pips Pub is the name of our brassiere, where our guests can have small meals like pancakes or a

lunch. For the kids we have special kid’s meals and the brassiere also has a nice terrace for in the

summer periods.

Other

For a nice evening out, or after having dinner in our restaurant, we have a Bowling area where our

guests also can come for a drink or a snack. For the children we have a pony park, where they can

ride a pony and a big indoor ánd outdoor play paradise. But it’s also nice to visit our boat and

waterbikes rental, for a nice day on the lakes of Medemblik, a beauty farm, minigolf, table tennis and

tennis grounds. We have a very nice and big golf course and a billiards and pool area. Our guests

don’t have to worry about searching for a supermarket in the area, because our bungalow park offers

one, where they can find everything they’ll need. And when our guests wants to have dinner in their

own bungalow, but don’t want to cook, then they can go to our snack bar.

The Unique Selling Points for the area Westfriesland have everything to do with the rich history. The

whole area is surrounded by a big dike, called the “Omringdijk”, which gives the West-Friesland area

a own character. In the past, the Westfrisians had to deal with the water that surrounded them from

the Southern Sea. The history of Westfriesland is still visible because of the many mills, old cities and

small plots. The fighting against the water is lesser than in the past, but it is still a problem. That is

unique in this area and what gives Westfriesland its own character.

West Friesland has mainly an agricultural character, with many villages that are laying next to rivers

or small lakes. There are a view nice places in West Friesland, like of course Medemblik, but also

Hoorn (which has the center function of West Friesland), Enkhuizen, Schagen and Heerhugowaard.

Especially the ports of Hoorn and Enkhuizen are very nice to visit, because their ports have a

historical character, which they owe to the VOC.

West Friesland is also very popular for water sports, because of the IJsselmeer and Markermeer. At

these lakes you can do several activities like waterskiing, boating and in the summer lying on the

small beaches. Through all the locks and canals, West Friesland is easily accessible by boat. There’s

recently built a very nice and big cycle route, so West Friesland is also easily accessible by bike. The

cycle paths are very nice, because many tourists that are coming to West Friesland, are coming just

because of the nice cycling routes.

A nice activity in West Friesland in the Survivalroute in Streekbos Outdoor. Here you can do a survival

through the Streekbos (which is a forrest) and all kinds of other typical Dutch activities, like

“Klootschieten” and archery. After the activities you can have a dinner in their restaurant.

When it’s raining outside, Castle Radboud is a very nice place to go. Here you can get a tour through

the old castle and learn a lot about the Middle Ages, but where you also can learn a lot about old

Dutch trains, is the Stroomtram Museum. You can travel by a very old train through the park and

they’ll tell you everything you want to know about the old Dutch steam trains. But you can also go to

De Westfries, which is an indoor and outdoor ice rank, for al lot of ice fun which is typically Frisian!

For the little onces Sprookjeswonderland is the perfect place to go. It’s some kind of elfin forest, with

playgrounds and so on. So there’s a lot to do in West Friesland!

A. 1.2 - Explanation of which existing facilities given in A 1.1. will be cleaned by the

Housekeeping department.

First of all, the whole bungalows will be cleaned by the Housekeeping department. They make it nice

and neatly for the next guests, which means they also have to clean the linen. Another thing the

Housekeeping department has to clean are the dressing rooms of the swimming pool and tennis

grounds and the reception.

The restaurant, meetingrooms, swimming pool and all of the other facilities needs to be cleaned by

the department that belongs to the facilities.

First of all, the whole bungalows will be cleaned by the Housekeeping department. They make it nice

and neatly for the next guest, which means they also always have to clean the linen after a guests

departure. When guests rented a bungalow for longer than a week, the linen has to be cleaned once

a week or on request. Below a schedule of what needs to be cleaned by who.

Figure 1

Department Cleaned by When

Bungalows Housekeeping Department After depature guests/once a week

Restaurant Kaap Medem Restaurant staff Every day

Kitchen Kitchen staff Every day

Pips Pub Pips Pub staff Every day

Gardens Cleanit cleaning company Once in two weeks

Paths Cleanit cleaning company Once in two weeks

Swimming pool Cleanit cleaning company Once a week

Bowlingbaan Bowltrade (bowling company) Once a week

Minigolf area Cleanit cleaning company/staff Once a week (cleanit)/every day (staff)

Golf area Cleanit cleaning company Once a week (cleanit)/every day (staff)

Tennis grounds Cleanit cleaning company/staff Once a week (cleanit)/every day (staff)

Boat/waterbike rental Rental staff Every day (during high season)

Supermarket Supermarket staff Every day

Beauty Farm Beauty farm staff Every day

Play paradise Cleanit cleaning company Twice a week

Pony Park Pony park staff Every day

We’ve hired the cleaning company “Cleanit” from België, which normally only cleans in België, but

wanted to make an exception for our bungalow park, because there are no cleaning companies near

Medemblik which are specialized in cleaning swimming pools and tennis grounds etc. Their staff,

consisting of 4 persons, will be present every day (except Sunday) in the bungalow park to clean.

For the bowling area we hired “Bowltrade”, a company specialized in bowling. They can fix

everything that’s broken, can be present in 24 hours and know exactly with which cleaning agents

the bowling alley and balls have to be cleaned. They will come by once a week to check if everything

is working and to clean everything.

(Offertes Cleanit en Bowltrade toevoegen)

A. 1.3 - Description of how many employees are needed in order to let the Housekeeping

department of our park work optimally and responsibly. Our own developed, based on these

employees, two-week roster.

For the roster we have to make, we did a few calculation, see below.

Note: FTE = Full Time Employee

PTE = Part Time Employee

Times = *

Divided by = /

The park has 120 bungalows in total, so with an occupation of 80%: 120*80/100=96 bungalows are

occupied. The cleaning of 1 bungalow takes 45 minutes (based on one room maid). 96 bungalows*45

minutes = 4320 minutes = 72 cleaning labour hours needed to clean 96 bungalows.

Which means that we need 10 room maids per day to clean the bungalows (one FTE works 7.6 hours

a day, 72/7.6=9.47 =10 room maids needed per day: 9 FTE and 1 PTE).

With an occupancy of 75% this is the calculation: 120*75/100= 90 bungalows occupied. 90*45

minutes = 4050 minutes = 67 hours and 30 minutes cleaning labour hours needed to clean 90

bungalows. Which means that we need 9 rooms maids to clean the bungalows (one FTE works 7.6

hours a day, 67.5/7.6=8.88= 9 room maids needed per day: 9 FTE.

Below you can see the roster that can be used for 2 weeks with an occupation of 75-80%.

Note: PTE = Part Time Employee

FTE= Full Time Employee,

x = a working day

Off = employee is off that day

Furthermore, we have 13 employees in total, because every employee has to have 2 days per week

off. Therefore we have 12 FTE’s and 1 PTE, so that we have enough employees working every day.

Figure 2

Monday Tuesda Wednesda Thursday Friday Saturday Sunday

y y

Demand for room maids

10 9 9 9 10 10 10

Roster for the Housekeeping Department: Room maids which can be used for 2 weeks with an

occupancy of 75-80%.

Figure 3

mon tue wed thu fri sat sun

FTE 1 x x x x x Off Off

FTE 2 Off x x x x x Off

FTE 3 Off Off x x x x x

FTE 4 x Off Off x x x x

FTE 5 x x Off Off x x x

FTE 6 x x x Off Off x x

FTE 7 x x x x Off Off x

FTE 8 x x x x x Off Off

FTE 9 Off x x x x x Off

FTE 10 Off Off x x x x x

FTE 11 x Off Off x x x x

FTE 12 x x Off Off x x x

PTE 1 x Off Off Off x x x

Total:

Capacity 10 9 9 9 10 10 10 67

Needed 10 9 9 9 10 10 10 67

Differenc

e 0 0 0 0 0 0 0 0

The cleaning companies “Bowltrade” and “Cleanit” will send us every week a new roster of when

their staff is coming. Their staff has to check in at the Reception when they begin, and when they’re

done they have to check out the same way.

The General Duty have to check if the swimming pool, tennis ground and gardens are well cleaned by

the company, of not, they have to tell the Reception or General Manager.

There also needs to be taken care of the dressing rooms and the reception. Therefore we have a

General Duty team of the Housekeeping department that exists of 2 people and they have to be

present every day. (See below)

Roster for the Housekeeping Department: General Duty Employees

Figure 4

mon tue wed thu fri sat sun

FTE 1 x x x x x Off Off

FTE 2 Off Off x x x x x

PTE 1 x x Off Off Off x x

Total

Capacity 2 2 2 2 2 2 2 2

Needed 2 2 2 2 2 2 2 2

Differenc

e 0 0 0 0 0 0 0 0

B. 1.4 - Cleaning plan, based on contemporary housekeeping rules, with working hours,

frequency of cleaning, hygiene requirements, resources and ergonomics for the housekeeping

department. The do’s and the don’ts are included.

First of all, our employees should wear our uniforms. Our uniforms consist of neat black trousers, a

blue blouse and for the evening shift a neat jacket. They have to wear a nametag on the left side of

the blouse and black polished shoes.

Our female employees should follow these guidelines:

- Their hair must have a natural color (not blue, purple etc.)

- Their hair must be away from the facial area (ponytail)

- They can’t wear too many make up, only when it still looks natural

- They can’t wear visible piercings or tattoos

- Hands need to be clean and washed

- Nails should be short, without nail polish

- They can only wear small earrings, only one in each ear

- One ring per hand

- They can wear one chain, but no broches

- Not too much perfume

- Shower at least once a day

- No chewing gum

Our male employees should follow these guidelines:

- Hair must be short (not longer than shift collar) and neatly cut

- Their facial hair should be shaved

- No visible piercings or tattoos

- Hands needs to be clean and washed

- Nails should be short

- One ring per hand

- One chain, no broches

- Shower at least once a day

- Not too much perfume/after-shave

- No chewing gum

General Duty

The General Duty team consists every day of two persons. They have to make sure that all of the

public and staff areas are cleaned and looking nice. Therefore, one of the team always needs to carry

a kit with the a rubbish bag, new rubbish bags and the next cleaning agents and cloths:

Figure 5

Agent Cloth Use for:

FOAM Green Degreasing

SANI Red Sanitary installations

WC Blue Toilets

GLASS Pink Glass (windows etc.)

MULTIDAY Yellow Multi

SANIDAY White Sanitary/daily use (kitchen etc.)

All these products are certified products of ECOLABEL. This is a label which that doesn’t harm the

environment. And because we are a environmentally conscious company, these are the perfect

products for us.

NOTE: Always use the right cleaning agent with the right cloth! Mixing the cleaning agents may cause

a dangerous chemical reaction!

The General Duty team needs to take care of the toilets in all of the public and staff areas. Every

toilet should contain:

- 5 rolls of toilet paper

- Fillings for the soap dispenser

- Clean hand towels (at least 40 in every toilet area)

These need to be checked every hour!

- Paper hand towels

Cleaning toilets:

- Cleaning agent: WC

- Cleaning cloth: Blue

- Floor needs to be clean

- Toilet brush needs to be clean and totally dry

- The light switches, handles etc need to be clean (use MULTI agent + red cloth)

- The toilet needs to be clean and dry, also under the toilet seat!

- All mirrors should be spotless

- Sinks must be clean

- Taps need to be polished

- Spray a little bit of air freshener in the toilet area when you leave

The General Duty team has to make sure that there is no dust in all of the public and staff areas, the

floor is clean and everything looks nice and tidy. All of this should be checked by the Floor Supervisor,

who also checks all of the bungalows!

The Housekeeping department uses the same cleaning agents for the same purposes. In every

bungalow should be a team of two persons. They should never clean a bungalow alone, this is for

their own safety. When a guest wants to come in, they should show their key and the employees

have to check if it really is the guest who rented the bungalow.

The cleaning trolley of Housekeeping contains:

- All of the sheets that are needed

- All of the cleaning agents + the right cloths

- A linen bag

- A rubbish bag

- Clean rubbish bags

- Air freshener

- Latex gloves

Cleaning the bungalows:

- Always enter a bungalow together

- Knock twice on the door and call ‘Housekeeping’ to make sure the guest has left

- Take the trolley with you into the bungalow and close the door

- Open in every room a window

- By making the bed, watch out for needles, glass, sharp objects or lost property

- Pick up rubbish bags at the top only

- Make sure the showerhead is totally dry

- Make sure the mirrors are spotless (the mirrors can be cleaned with the used pillow case (the

one under the outer pillow case!) This saves washing costs!)

- All the of the sanitary needs to be shiny and polished

- Make sure there is no dust on the furniture anymore

- After that, use the vacuum cleaner for the floor, make sure the power chord is never tight!

- In case of emergency, call the reception (number on the telephone)

- Close the windows

- Spray a little air freshener

- Check if everything is done

- Let the Floor Supervisor know that the bungalow is cleaned, so that he/she can check it

The cleaning of one bungalow should take ±45 minutes. Every bungalow needs to be cleaned once a

week, or when a guest is leaving. Before another guest is checking in, the bungalow needs to be

checked and cleaned if necessary (dust etc.).

Furthermore, the gardens, dressing rooms at the swimming pool and other facilities are being

cleaned by the cleaning company that we are hiring named’ Cleanit’. They have their own way of

working and schedules.

B. 1.5 - Indication with which frequency of linen our employees are working and calculations

about how much linen is spread within the company and in stock.

Linen spread within the bungalows:

When there’s an occupancy of 80%, there are 200 bungalows rented. If all of the 200 bungalows are

rented for the maximum of 8 persons, there have to be (200*8=1600) 1600 guests in the bungalow

park. All these guests have to have the following:

Figure 6

Amount per guest Sort

1 Sheet

1 Duvet Cover

2 Pilow case

1 Towel

1 Badsheet

1 Bathmath

1 Face cloth

1 Napkin

So, for 1600 guest, the following needs to be in the rented bungalows:

Figure 7

Amount per guest Sort Amount for 1600 guests

1 Sheet 1600

1 Duvet Cover 1600

2 Pilow case 3200

1 Towel 1600

1 Badsheet 1600

1 Bathmath 1600

1 Face cloth 1600

1 Napkin 1600

Furthermore, in the kitchen area out guests can cook and do the dishes by themselves, so it is really

important that they have a cook towel, a tea cloth and a polish cloth.

Figure 8

Amount per bungalow Sort

Amount per 200

bungalows

1 Cook towel 200

1 Tea Cloth 200

1 Polish Cloth 200

For every guest we calculate only 1 piece of every sort (except for the pillow cases, because for

hygienic reasons we use 2 per pillow). The reason why we do this, is because of what our company

stands for. We are trying to improve a good environment with minimal contamination of the nature.

Washing, collecting and returning our linen should therefore only when it’s necessary. When a guest

requests more linen, we will of course bring more linen.

Linen in stock

The bungalow park needs to have many linen in stock. When a guests needs more linen, there always

should be enough. We have one place where all the linen are stored. We think that it’s the best to

calculate for every guest one pair of linen in the bungalow and one in stock to be sure. When there’s

an occupancy of 80%, there are 200 bungalows rented, with let’s say 8 persons per bungalow. That

means that we have 1600 guests in our bungalow park. (200*8=1600) That means we need to have

linen for at least 3200 guests. See the schedule below:

Figure 9

Amount per guest Sort x3200

Amount in

stock

Amount in

bungalows

1 Sheet 3200 1600 1600

1 Duvet cover 3200 1600 1600

2 Pilow case 6400 3200 3200

1 Towel 3200 1600 1600

1 Badsheet 3200 1600 1600

1 Bathmath 3200 1600 1600

1 Face cloth 3200 1600 1600

1 Napkin 3200 1600 1600

Plus there need to be cooking towels, polish towels and tea towels in stock and in the bungalows, so

with 80% occupancy we need 200x2=400 of each, 200 spread over the bungalows and 200 in stock.

We have enough linen in stock for when there would be a walk-in. Most of the guest don’t need

more linen, so we can use the linen we have in stock.

When a bungalow is not rented, there will be no linen in the bungalow. We think it’s better to store

them in our storage, than risking dust on the linen so that we have to clean linen that aren’t used.

We also have a bedstead for babies. When guests would like to use the bedstead, they have to bring

their own linen for it. That’s because every baby has another thickness of the pillow, or doesn’t even

sleep on a pillow. With blankets the same.

The linen will be cleaned after every departure of a guest. The beds will not be reformatted when the

bungalow is not rented yet. There are only 3 bungalows with bed that are reformatted without a new

reservation, because there can always be a walk-in guest. When a guest is staying longer than a week

in a bungalow, the Housekeeping Department has to clean the linen.

Prices

The company where the linen are coming from and that is cleaning the linen is Blycolin. The reason

why we have chosen this company is because they are the only linen company that delivers bio-

linen. This is a new line of Blycolin and contributes to a better environment, healthy working

conditions and a fair society. This is also exactly what our company stands for. The linen are a little bit

more expensive than normal linen, but we think sustainability and a good enviroment is more

important.

Blycolin also washes our linen, they are coming every Tuesday and Friday to pick up the dirty/used

linen and deliver at the same time the clean linen. We can do this, because the General Manager

checks and discusses the departures with Blycolin, so they know exactly how much linen they have to

deliver and pick up.

Wash prices Blycolin: Figure 10

Item      Price per item  

Sheet       €0,551  

Duvet cover       €1,185  

Pillow case       €0,272  

Towel       €0,309  

Badsheet       €0,467  

Bathmat       €0,343  

Face cloth       €0,157  

Napkin       €0,243  

Table Cloth       €1,458  

Cook towel, Tea Clothe, Polish

clothe       €0,257  

B. 1.1 - Description of sustainability and the furnishing of the bungalow.

Sustainability

Sustainability is very import in our company. But what is sustainability exactly? You can’t describe it

in one sentence. It could be defined as an ability of something to be maintained or to sustain itself.

So, everything that you do now, it shouldn’t be a damage for the future and it should be able to

continue forever.

Nowadays, you hear more and more about all the problems in the world about the greenhouse

effect, more and more floods, forest-fires, hurricanes, tsunamis and the extinction of species of

animals. This is often due to the activities of humans. Living sustainable isn’t that easy. You should

think really carefully about where your cloths, food, machines, energy and other products come

from. Fortunately, there are organisations who can help you with making this choice, like Biologica.

You can buy food that is biological, this means that they are made in an environmental friendly and

animal friendly manner. But how does this all work? For example, you have organic agriculture and

organic livestock. Organic agriculture uses only natural fertilizers and pests are controlled with plant

extracts. In the organic livestock it’s a requirement that the animals have enough room to move, the

eat organic food and they don’t get any antibiotics if they’re ill. There are no smell-, colour-, or

flavouring substances added to the products and they don’t contain any genetics modified

ingredients. You can recognize organic products by the black and white EKO-hallmark which is

awarded by the foundation Skal. They check on behalf of the government if the products meet

European requirements.

Also your choice about your cloths is important, most people call this ‘fair cloths’. The most cloths we

wear are made in low-wage countries in Asia. The working conditions are very bad, the working days

are long, discrimination, unsafe conditions, forced overtime and a ban on trade unions. This people

earn an extremely low wage, while the production of a garment is usually less than 10 percent. For

the customer is difficult to determine whether a garment is produces in a fair manner. Fair cloths are

becoming more and more popular and you can recognize these cloths by a little blue button on the

garment.

Green energy, everybody in the Netherlands is familiar with this product. It’s coming from the same

outlet as grey energy and this explains the difficult difference between green and grey energy. Grey

energy is the ‘normal’ energy most of the people use, but green energy is sustainable type of energy.

Green energy can be generated in different ways, through solar cells, hydropower, burning biomass

or incineration of waste products. Unfortunately, the production of green power is limited in the

Netherlands. Therefore we import green energy from abroad, but this has the consequence that the

share grey energy is enormously increased in foreign countries.

Target groups

Because our bungalow park has different target groups, like families and business people, we have to

take the style of the bungalows in consideration. Families maybe want a nice colourful living room,

but business people only want to have what’s necessary.

Material choice and choice of furniture

The floor

The whole floor will be renewed. First we would also place under floor heating, but this is really

expensive. If you would place under floor heating, you also have to isolate the walls and you have to

remove the floor. After you’ve placed the under floor heating the floor has to be levelled, so this also

costs a lot of time. Therefore our choice not to do this time consuming job. We also discussed

laminate and tiles, but tiles are really cold for your feet and there can come a lot of waste and

garbage between the edges. The benefits of linoleum it’s proper to clean, very strong, waterproof

and it’s easy to build. Besides that, linoleum is one of the least environmentally damaging floor

coverings, because it’s mainly maid from natural ingredients, such as ground cork, wood, mineral

filler and pigments. During the production of linoleum, you use a lot of energy, but you also produce

a lot of energy. Linoleum has a service life of about 25 years.

The walls

The walls will be decorated by means of a new colour. On the ground floor, we have eight walls. Two

of these walls, namely two walls in the sitting area, will be painted into light blue, our company’s

colour. The other walls will remain white. Nowadays, a room with a few walls painted into an other

colour is really popular and it makes the room more spatial. The bedrooms on the ground floor will

remain the same as there are now, because the children will probably sleep in these bedrooms. The

bedrooms on the first floor, reasonably for the parents, will be painted into other colours. The wall

behind the bed will be burgundy and the other three walls will be dark beige. This gives a really warm

touch to the room and probably will increase the positive vibe of the guests.

The stairs

It’s hard to renovate the stairs, because we don’t have enough information about the materials of

the stairs. If the stairs is made out of hard timber we would lacquer it again and if its soft timer we

would paint it again. If the stairs would have been made out of soft timer, we also could place little

carpets, in the form of an half circle, on each stair. The most ideal would be if the stairs would

consist out of whitewood, because of the high quality and it’s long lifespan. We will put marmoleum

(sort of linoleum) on the stairs. Marmoleum is sustainable, comfortable, stylish and it’s a nature

product, made from linseed oil, wood flour, rosin, jute and limestone. It’s also anti-slip, so you won’t

slip on the stairs.

The ceiling

We will overcoat he ceiling on the ground floor and on the first floor. The colour will be white, just to

give the bungalow a newer impression.

Furniture ground floor

The chairs in the sitting area will be replaced by a couch. The dining table and the two small tables in

the sitting area will stay. We replace the chairs in the dining area, because when the bungalow is fully

occupied, there are not enough stairs. Figure 11

We’ve chosen for a chocolate brown couch with three

places to sit and a matching chair. This is a classically

styled couch is ideal for our target group ‘business’, but

still with the flowered chair a little playful for the

families. The corners of the couches are soft, so that’s

also a advantage for families with young children. This

couch is made of sustainable harvested hardwoods, soy-

based cushions and recycled steel springs. We found

nice, brown chairs which perfectly match with the new couch. They have wheels and they are light,

so they’re easy to transport from one area to an other area. The chairs are covered with a matter, so

they are really soft.

Bathroom

There will be a lot replaced in the bathroom, we will purchase new Figure 12

toilet accessories and a new bathroom furniture. Mirrors are rapidly

ugly, because pieces that break or corrosion by means of the high

air humidity in bathrooms, that’s way we’ll also place new mirrors.

The new toilet accessories are just for the cleanliness, because it’s

not nice if you use a toilet brush for more than ten years. Because

most toilet accessories are made of metal or chrome you often have

to deal with corrosion.

We found a very compact piece of bathroom furniture. It’s including

a mirror cabinet with lightning, two drawers and one door with

integrated handle. The colour is white gloss.

Finance Figure 13

Product Price per m2 Price one bungalow Price 40 bungalows Price including VAT

Linoleum € 22,95 € 4.819,50 € 192.780,00 € 229.408,20

Paint walls € 15,- € 6.300,00 € 252.000,00 € 299.880,00

Marmoleum € 21,95 € 285,35 € 11.414,00 € 13.582,66

Paint ceiling € 15,- € 6.690,00 € 267.600,00 € 318.444,00

Total costs: € 861.314,83

Figure 14

Product Price one bungalow

Price 40 bungalows

With discount Price including VAT

Couch + chair € 1.689,00 € 67.560,00 - € 67.560,00

Dining chairs € 1.592,00 € 63.680,00 - € 63.680,00

Toilet accessories €110,08 €4.403,20 € 4.183,04 € 4.183,04

Bathroom furniture € 711,55 € 28.462,00 - € 28.462,00

Total costs: € 163.885,04

Calculations

Linoleum: surface ground floor + first floor = 246 m2 – bathrooms = 246 m2 – 36 m 2 = 210 m2

€ 22,95 per m2 (incl. the linoleum + working hours) (excl. VAT)

Price per bungalow = € 22,95 X 210 = € 4819,50,-

Price 40 bungalows = € 4819,50 X 40 = € 192.780,-

Price including VAT = € 192.780 X 1.19 = € 229.408,20

You put the linoleum on top of the tiles. This is possible only if the floor is completely equal. If it’s not

equal, we have to equalize it. The price per m2 is €5,95. This means:

- ground floor: €5,95 X 146 m2 = € 868,70

- first floor: € 5,95 X 106 m2 = € 630,70

- whole bungalow = € 5,95 X 146 m2 = € 1499,40

Paint walls: surface = ground floor + first floor – bathrooms = 246 m2 – 36 m2 = 210 m2

210 m2 X 2 m (height) = 210 m2 X 2 = 420 m2

€ 15 per m2 (incl. paint + working hours) (excl. VAT)

Price per bungalow = € 15 X 420 m 2 = € 6300

Price 40 bungalows = € 6300 X 40 = € 252.000

Price including VAT = € 252.000 X 1.19 = € 299.880

Marmoleum: surface: stairs contains 13 stairs

Price per stair = € 21,95 (incl. marmoleum + working hours) (excl. VAT)

Price per bungalow = 13 stairs X € 21,95 = € 285,35

Price 40 bungalows = € 285,35 X 40 = € 11.414

Price including VAT = € 11.414 X 1.19 = € 13.582,66

Paint ceiling: surface = ground floor + first floor = 146 m2 + 300 m2 = 446 m2

Surface first floor = 3,52 X 3,52 = 150 X 2 = 300 m2

€ 15 per m2 (incl. paint + working hours) (excl. VAT)

Price per bungalow = € 15 X 446 m2 = € 6690,-

Price 40 bungalows = € 6690 X 40 = € 267.600,-

Price including VAT = € 267.600 X 1.19 = € 318.444,-

Couch and chair: Price per couch and chair = € 1.689,-

Price per 40 bungalows = € 1.689 X 40 = € 67.560,-

Dining chairs: Price per chair = € 199,-

Price per bungalow = € 199 X 8 chairs = € 1.592,-

Price per 40 bungalows = € 1.592 X 40 = € 63.680,-

Toilet accessories: Price per toilet accessories = € 55.04

Price per bungalow = € 55.04 X 2 toilets = € 110.08

Price per 40 bungalows = € 110.08 X 40 = € 4.403, 20

Price minus discount of 5% = € 4.403,20 X 0.95 = € 4.183,04

Bathroom furniture: Price per bathroom furniture = € 711,55

Price per 40 bungalows = € 711,55 X 40 = € 28.462,-

Total costs = € 861.314,83 + € 163.885,04 = € 1.025.169,87

B. 1.2 - Description how the renovation will be organized and the project plan.Figure 15

Project plan

1. The first thing we have to do is get everything out of the

bungalows. We’ve found a company who wanted to

evacuate everything from the bungalows, namely

‘Woningzorg Nederland’. They also have a safe warehouse

where everything can be put in. The advantages of this company is that the reviews on the internet

are really positive and they work very clean, and hygiene is in our company really important. Only the

chairs, tables, beds and small things like the coffeemaker and the televisions have to be evacuated.

They need 4 days to evacuate all 40 bungalows. Figure 16

2. The second step are the walls and the ceiling. We hired

a very big company to do this, because it’s a lot of work.

‘Schildersbedrijf West-Friesland’ is a company with lots of

experience, so that’s why we’ve chosen this company.

They can send us 21 people and 3 people need one day to

paint the whole bungalow, the walls and the ceiling. In total they need 7 days to paint all the 40

bungalows. Figure 17

3. The floor will be the third thing we have to do. This step also

includes the stairs with the new marmoleum. We hire 15 people of

the company ‘West-Friesland Vloeren’ to place the linoleum.

Three people need one workday of eight hours to place 210 m2

linoleum plus the stairs of the bungalow. So, if you have 15 people,

they’ll be finished in eight days.

4. The forth step and final step is to put everything back into the Figure 18

bungalow. The new bathroom furniture has to be placed and the

toilet accessories. The beds, chairs, tables, closets, televisions,

DVD-players, everything has to put on the right place. This will

take a little bit longer than the evacuating of everything. The

same company ‘Woningzorg Nederland’ will put everything on

the right place.

1 day 7 bungalows2 days 14 bungalows3 days 21 bungalows4 days 28 bungalows5 days 35 bungalows6 days 40 bungalows + time to turn out

1 day 7 bungalows2 days 14 bungalows3 days 21 bungalows4 days 28 bungalows5 days 35 bungalows6 days 40 bungalows + time to turn out

1 day 5 bungalows2 days 10 bungalows3 days 15 bungalows4 days 20 bungalows5 days 25 bungalows6 days 30 bungalows7 days 35 bungalows8 days 40 bungalows

1 day 5 bungalows2 days 10 bungalows3 days 15 bungalows4 days 20 bungalows5 days 25 bungalows6 days 30 bungalows7 days 35 bungalows8 days 40 bungalows

If you put these four steps in to a bigger figure, you can perfectly keep up with the developments.

You can also count that you need in total 11 days, but we assume that is takes 15 workdays, this

means three weeks. Figure 19

ActionsBungalow: Day 1 Day 2 Day 3 Day 4 Day 5 Day 6 Day 7 Day 8 Day 9 Day 10 Day 11number 1 A B C Dnumber 2 A B C Dnumber 3 A B C Dnumber 4 A B C Dnumber 5 A B C Dnumber 6 A B C Dnumber 7 A B C Dnumber 8 A B C Dnumber 9 A B C Dnumber 10 A B C Dnumber 11 A B C Dnumber 12 A B C Dnumber 13 A B C Dnumber 14 A B C Dnumber 15 A B C Dnumber 16 A B C Dnumber 17 A B C Dnumber 18 A B C Dnumber 19 A B C Dnumber 20 A B C Dnumber 21 A B C Dnumber 22 A B C Dnumber 23 A B C Dnumber 24 A B C Dnumber 25 A B C Dnumber 26 A B C Dnumber 27 A B C Dnumber 28 A B C Dnumber 29 A B C Dnumber 30 A B C Dnumber 31 A B C Dnumber 32 A B C Dnumber 33 A B C Dnumber 34 A B C Dnumber 35 A B C Dnumber 36 A B C Dnumber 37 A B C Dnumber 38 A B C Dnumber 39 A B C Dnumber 40 A B C D

A = step 1, B = step 2, C = step 3 and D = step 4

Period of the renovation

We wanted to decide the period of the renovation based on the occupancy during the whole year.

We’ve chosen our period based on the numbers of 2007 and 2008.

Figure 20

2007 2008

  Leisure Business Leisure Business

Month        

January 40% 30% 35% 27%

February 18% 19% 17% 16%

March 35% 55% 36% 35%

April 60% 38% 49% 34%

May 70% 25% 68% 20%

June 47% 41% 37% 46%

July 85% 10% 81% 8%

August 98% 0% 91% 0%

September 40% 15% 30% 18%

October 30% 40% 31% 36%

November 40% 40% 37% 41%

December 75% 20% 70% 15%

Total average 81% 73%

As you can see, the period of September to November, January and February is the most quiet

period. We calculated that the renovation takes round three weeks, maybe with some trouble it

takes a month, but certainly no longer. February is the most quiet month, so the renovation will take

place in February. The bungalow park owns a total amount bungalows of 200, 40 will be renovated.

This is a percentage of 40/200 X 100% = 20%. If you take a look to the figures of lasts years, the

occupancy percentage will not be higher than 50%, so we’ll have enough bungalows. The beginning

date of the renovation will be the 31st of January 2011 and the dead-line is the 18th of February.

B. 1.3 - Description of the importance of finance, hygiene and efficiency when it comes to

renovation.

Finance

Finance is the requirement to keep the business running. You need finance for your employees,

promoting and production. If you do the finance, you have to control the costs, ensure a cash flow

and determine and preserve profitability levels. Obviously, the finance will show up in every

department, whether it’s Sales & Marketing or the Housekeeping department.1 Next to that, is prior

knowledge and communication very important. Without a good communication and enough

knowledge about each part of the finance you will not succeed. Communication also includes the

contacts outside the company and the resources you use.

If you want to make lots profit in you business, it’s necessary that you have a good accountant,

because a good accountant can be the difference between success or failure. An accountant advises

you about the finance, gives helpful solutions and an accountant has close connections many

professionals such as lawyer and bankers. The main duty of a accountant is to make a planning for

the whole year, a so-called ‘tax-planning’. The goal of a ‘tax-planning’ is to minimize your tax and

there are three ways to reach this goal. The first option is to reduce your income. This sounds

strange, but the higher your income, the higher your total amount of tax you have to pay.

Conversely, the lower your income, the lower your total amount of tax you have to pay. Reducing

income presumes AGI, this stands for Adjusted Gross Income. This is your income minus any

adjustments. The second option is to increase your tax deductions. Tax deductions are for example

gifts for charities, job-related expenses, personal property or expenses for health care. But how can

you increase your tax deductions? This deductions are based on your filing status and how many

employees you have. The more employees you have, the more deductions. So, an option is to hire

more people and have more part-time employees. The third option is that you take advantage of tax

credits. Tax credits are for example college expenses, savings for your retirement and adopting

children and the decrease your tax. Not everybody is able to adopt a child, but if you have children,

send them to school. It doesn’t matter if the attend the university or a primary school, because there

are two credits, namely ‘The Hope Credit’ and ‘The Lifetime Learning Credit’. The Hope Credit is for

the first two years of college and The Lifetime Learning Credit is for anyone who’s taking college

classes.

Hygiene

You have a lot of different types of hygiene. Your personal hygiene is the most important, this

includes also your hair, nail, skin, oral and hand hygiene. If you do a renovation your personal

hygiene is a little less important than if you work in the restaurant. But always keep your nails short

and your skin and hands clean. The kitchen hygiene is also important in our restaurant ‘Kaap Medem’

and ‘Pips Pub’. Naturally, you don’t want any food diseases or food poisonings. For preventing and

controlling this hazards we have International Standardization Organisation and Hazard Analysis

Critical Control Point. Besides your personal and kitchen hygiene, there’s also the public sanitation

services. You need a clean water supply, a waste disposal and different garbage collection for paper,

glass, nature garbage, plastic and remain garbage. There are a lot consequences if you have a bad

hygiene, like diseases, illnesses and you can scare people away with a bad personal hygiene. Maybe

the most important consequence is that you can lose a lot of extra money.

There are special hygiene rules for bath rooms and swimming pools. There’s a plan for Legionella

preventing for indoor swimming pools, to create uniformity and to clarify how to deal with this plan.

You can recognize legionella by congestions of the water in the pipes and by the quantity of chlorine.

The optimum growth temperature for legionella is between 20 °C to 55 °C in stagnant water, in the

most swimming pools the temperature is about 30 °C, so this is very dangerous. The first symptoms

are an headache, sickness and pain in your muscles, the second symptoms are pneumonia and fever

above 39 °C. At last some patients suffer from vomiting and diarrhoea. The infection occurs through

the lungs, but it’s easily controlled by appropriate antibiotics.

Efficiency

Efficiency is describes as ‘Try to obtain the highest possible result with the lowest possible mediate in

business’. These mediate can be money, employees, time and materials. In other words, time is

money and we don’t want to waste time or money. If you want to work efficient, you have to make

an action plan. This action plan should include the determination of tasks, your priorities and realistic

plans. But how can you improve efficiency? One option is to train your staff, so give them more skills

or knowledge. This is a form of investing, because you need a expert, this costs money, but in the

future it will bring in money. Improve they’re motivation is option two. A higher motivation will

increase the working speed and the quality of the produced products. The last option is the usage of

better materials. This option prevents rejected or defective products.

Relationships between finance, hygiene and efficiency

Between these three words are important relationships. You always have to keep an eye on your

expenses and your incomes, so your finance. You have to work efficient, because than your expenses

will decrease end your incomes will increase. The same applies for hygiene. Hygiene is something

that if it’s there you don’t recognize it, but if you miss it, it’s a big minus point. Like I said before, a

bad hygiene can cause illnesses and disease, but the most important is that you can lose guests.

Therefore we also have ISO, it’s a handbook with all job descriptions, processes and forms. There’s

also information about how we can do the cleaning the most efficient as possible. You can conclude

that hygiene a requisite is. + more

B. 1.4 - Possible effects of deterioration and an indicate how to prevent it.

Deterioration is explained as a subject that becomes worse in quality or quantity. You can split up

deterioration in 4 categories. Namely, corrosion, devastation, decrepitude and wear. Corrosion is if

the state of a metal decreases caused by for example oxidation, devastation is the state of an item

which becomes degenerated. Furthermore is decrepitude almost the same as wear, the similarity is

that it’s a decrease caused by long us. The only difference is that decrepitude is a state of

deterioration and wear is a depreciation.

Corrosion

Corrosion has many risks. The aesthetic and the technical quality of the metal will decrease. The

aesthetic quality is connected with the appearance and the concrete look. The metals will also lose

their strength, because the structure of the metal changes during the corrosion process. Because of

this it’s possible that the materials will decrease the strength of the constructions. A consequence of

all this is that your expenses will increase, because materials will sooner by written off, products will

sooner be refused or you will have to recover something and this will cost time. As I said before, time

is money. But when will you have corrosion? Most of the time you will see corrosion during the

storing of the materials. The biggest cause of this are the storing conditions. In the most storages is a

lot humidity, preventing is done by dehumidifying the air. This method is among others used in ship-

building, hospitals, defence and airline industry.

Devastation

Devastation is in this perspective sawn as rotting, decaying and degenerating. So it is connected with

in the Netherlands so-called ‘GFT-garbage’. The ‘G’ is for vegetables, the ‘F’ is for fruits and the ‘T’

stands for garden garbage. Leaves, shells, bones, coffee filters, cut flowers and leftovers, everything

has to be separated. Everybody in the Netherlands is familiar with this concept and it gives good

results. Every year we produce approximately 1.3 million metric ton. We convert this ‘GFT-garbage’

into compost, a dark, crumbly material. This compost consists of living organism and plant nutrients

and has a lot advantages. Compost creates fertile ground, buffers temperature differences between

day and night, brings the acidity of the soil to an optimum value, prevents erosion and protects the

plants against pests and diseases. ‘GFT-garbage’ also can be fermented, this produces biogas and

electricity. Local authorities now have more freedom, so the waste management can be set in

optimally. With an eye for the environment and costs.

Decrepitude

Decrepitude is the state of deterioration of all products inside the bungalow. Most of this products

you buy, for usage inside the bungalow, are including some years of warranty. After this years of

warranty most products will break soon. Here is an overview of most of these products.

Figure 21

Product Lifespan (in years) Average price Depreciation per year

Television 8 to 10 € 1000,- €100,-

DVD-player 3 to 5 € 250,- €50,-

CD-player 8 to 10 € 100,- €10,-

Coffee maker 3 to 5 € 100,- €20,-

Boiler 3 to 5 € 50,- €10,-

Combi microwave oven 10 to 15 € 400,- €25,-

Fridge 8 to 10 € 800,- €80,-

Gas cooker 10 to 15 €1000,- €80,-

Dish washer 8 to 10 €800,- €80,-

Washing machine 6 to 8 €1200,- €150,-

Dryer 6 to 8 €600,- €75,-

Iron 10 to 15 €80,- €5,-

There are two types of lifespan, namely the technical lifespan and the economical lifespan. The

technical lifespan is the number of years that the product actually lasts and the economical lifespan

is the number of years in which a product is depreciated.

As you can see, lots of products inside the bungalow has to be renewed after 3 to 5 or 6 to 8 years.

Wear

Wear is a phenomenon that takes place in a lot of different ways, like dilapidation of houses,

deterioration of roads, poverty and rising crime. A bungalow park mostly deals with dilapidation.7 The

consequences of this type of deterioration is that your rate rack has to decrease, because the quality

of the bungalow is also decreased. Because of this your income will be lower, also because of the fact

that you have to renovate the whole bungalow. A bad exterior gives a bad impression of the

bungalow park, this is bad marketing and there will be bad reviews on the internet. Satisfied people

are the best marketing you can have, because they will tell others how fantastic your park is. Maybe,

this is even more worse for your income compared to the decrease of your rack rate.