May 24, 2015
2. 2Objectives To define workplace etiquette and stress theimportance of creating a work environmentconducive to positive interaction amongemployees To identify behaviors considered important formaintaining workplace etiquette To develop skills in addressing coworkersbehaviors that are unpleasant, rude oroffensive 3. 3Etiquette: Some Definitions The practices and forms prescribed by socialconvention or by authority. Rules governing socially acceptablebehavior. 4. 4How Do You Score?1. I say good morning to co-workers when I enter theoffice each morning.2. I clean up after I use the kitchen, cafeteria or snackarea.3. I say thank you when someone does somethingnice for me.4. I arrive on time for meetings.5. I keep my anger under control. 5. 56. I think its okay to tell jokes about race or sex as longas they are tasteful.7. I think its okay to drop in on co-workers if I feel Ihave something I want to tell or ask them.8. If I send an email message, I make sure that it isrelevant, appropriate, clear, and checked for spellingand grammatical errors.9. I am respectful of co-workers workspace, e.g., notusing their desks or computer, separating mybelongings from theirs.10. I make promises to others that I am unable to keep. 6. 6ScoringQ 1-5: 1 point for True; 0 for FalseQ 6, 7: 1 point for False; 0 for TrueQ 8, 9: 1 point for True; 0 for FalseQ 10: 1 point for False; 0 for True 7. 7Score Interpretation0-5 Uh oh, its time for charm school. Seriously, you seem to becommitting a number of etiquette faux pas. Hasnt anyone saidanything to you about your behavior? If you keep it up, yourcareer is probably going nowhere (and you may not have ajob).6-8 Not bad. You seem to have your office manners mostly incontrol. But dont stop heretake a look at areas you canimprove upon and you should see your career rolling forward.9-10 Congratulations! You are probably one of those peopledescribed as a pleasure to work with. Your mannerly behaviorand sensitivity to others should move you far along on the roadto success. 8. 8What Bothers You the Most? 9. 9Employees Are Bothered by Co-workers Who: Have poor personal hygiene Leave old and/or spoiled food in the refrigerator Dont clean up after using the office kitchen, sink, restroom orappliances Leave trash or personal belongings in other peoples work spaces Dont follow through when they say they will do something Dont acknowledge you unless you speak to them directly Use language that is overly familiar, e.g., calling you honey ordear Wear clothing that is dirty, too casual, too seductive or distracting insome other way Flirt with coworkers, vendors or customers Wear too much perfume or after-shave 10. 10More Examples Drop in on you while you are working and dont ask if its okay tointerrupt Habitually arrive late at meetings Gossip Have outbursts of anger or yell and curse Say negative things about other employees behind their backs Brag Talk too much about their personal lives Speak too loudly on the telephone Eat food at their desks that has a strong smell Tell jokes that involve race, gender, sexual orientation. religion,ethnicity or national origin 11. 11And More Are too touchy feely Invade your personal space Send sloppy email messages Borrow things but forget to return them Play music in their cubicle that others can hear Forget to return the restroom key or put it in the wrong place(or even take it home by mistake) Dont say thank you Waste your time Dont return phone calls 12. 12And More Keep asking you the same questions even though you have giventhem answers previously Start meetings late and/or dont end them on time Dont pick up their completed copies from the copy room or pick uppages they have sent to the printer. Dont check faxes or copies they have made to make sure that allthe pages are theirs Carry on loud conversations outside of your office or cubicle Borrow money and forget to return it Frequently complain and/or criticize others Block walkways or doorways when carrying on conversations Dont pay attention when you are speaking to them 13. 13And More Keep you waiting Leave you voice mail messages that are difficult tounderstand (in particular, those who say their phone numbersso quickly you have to listen three times to get them right) Use emoticons (those little faces that express an emotion) inoffice email Leave the coffee pot empty Forward you on email everything they think is interestingwithout asking you if you want to get this information 14. 14Scenario #1A few employees who speak a language other than Englishsometimes communicate with one another in that language inyour workplace. Some employees think this is fine and noneof their business. Other employees feel uncomfortable andleft out when in the presence of these employees. What doyou think? Does workplace etiquette demand that employeesshould always speak in a language that everyone canunderstand? 15. 15Scenario #2Helen, a new employee, shares a cubicle with Dorothy, a long-timeemployee of the company. Dorothy had the cubicle toherself for quite a long time and had been using the whole spaceas if it were hers. When Helen first moved in, Dorothy cleared offthe second desk area. As time passes, however, she has beenslowly taking over more and more of Helens space. Helen nowfeels that she is working in Dorothys cubicle, not a sharedcubicle. Helen has made a few comments like, Gee, its gettingcramped in here, but Dorothy either doesnt get the point ordoesnt want to. What should Helen do now? 16. 16Scenario #3Johns co-worker in the next cubicle has a habit ofconstantly clearing his throat, snorting and making otherunpleasant sounds. John has tried to ignore this behavior,but finds it extremely distracting. Should John just workharder to ignore this behavior (he wonders if perhaps thecoworker has some health problem that is causing this);counter-attack by making equally unpleasant noises; speakto the co-worker; or go directly to HR to complain? 17. 17Scenario #4Your office has provided a spacious kitchen with a largerefrigerator, a microwave and a coffee maker. Most of theemployees using this space are respectful of othersi.e.,they clean up after themselves, remove old food from therefrigerator and make a new pot of coffee when the pot isempty. Unfortunately, there are a few employees who arediscourteous and careless. The behavior of this small grouphas led to both resentment among their tidier coworkers andannoyance that everyone else has to pick up after them.What should be done to improve this situation? 18. 18Some Final ThoughtsYou dont have to read Miss Manners to learn how tohave good manners. Workplace etiquette makes thework environment respectful, pleasant, andproductive.