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Wmes 3318 Knowledge Management- Asgmnt 1

Apr 06, 2018

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    WMES 3318 KNOWLEDGEMANAGEMENT

    Assignment 1: Proposal for a Hotel RecommendationExpert System

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    Overview of proposal

    HotelRecommendation

    Expert System

    Introductionto KMS

    Project

    background

    Scope and

    Objectives

    Problemstatement &

    proposed

    solution

    Gantt Chart

    Literature study/Information GatheringAnalysis

    System framework& architecture

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    Introduction to KMS

    a generated program system for managingrelevant knowledge in organizations

    for supporting creation, capture, storage anddissemination of informationhas ready-to-access sources of informationinstant access for sharing quick information

    helps to reduce the training time for newemployeesemulates the decision-making ability of ahuman expert

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    Project background

    Many hotels built in Penang and lots of interesting places to visitTourist have difficulties in making decision tochoose the best hotel according to theirbudgets and locationsProposed this expert system is to assist andgive suggestions to tourists on how tomanage and select a suitable accommodationwhile touring Penang in location wise as wellas meeting their budget

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    Project Scope

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    Project Objectives

    To design a database that can storerelevant information about all availablehotels in Penang.

    To study and design a system thatenable tourists to find the mostsuitable accommodation that meettheir budget and location criteria.

    To develop a system that providesusers with relevant informationregarding the hotels that they preferto rent.

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    Problem Statement & ProposedSolution

    Lack of information of Hotels inPenang

    Key problem

    Tourist gaininformation from thebrochure which is theinformation arelimited

    The tourists stillunable to obtain

    specify details abouthotels that matchestheir criteria in termof location andbudget

    Problemstatement

    Provide customer afacility to choose whichhotels they want to

    reserve Customers will beprovided the besthotels according tothe criteria that thecustomers need(budget and location)

    Provides customer withdetails of hotelsavailable in Penang

    Proposed solution

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    Problem Statement & ProposedSolution (cont)

    Timeconsuming tolook for anappropriateaccommodation

    Key problem

    There are so manyhotels in Penang thusit is such a waste of time to skim each of the places anddecided to stay

    Problem Statement This hotelrecommendation

    expert system willserve as therepositories for allthe accommodationinformation inPenang to assistusers to look throughall the availableaccommodation.

    Proposed Solution

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    Problem Statement & ProposedSolution (cont)

    Does not haveaccurateinformation.

    Key problem

    Searchinginformation manuallymay lead to lessprecise information

    Sometimes, the

    information frombrochures are notupdated

    Problem statement Marketing executivefrom each hotels canupdate theirinformation using thissystem.

    Proposed Solution

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    Literature study/ InformationGathering Analysis

    Recommendationsystem

    Suggestion systemthat help user inmaking decision

    User can gaininformation from thesystem about thedetails of hotels online

    System suggesting thebest hotel accordingto customer budgetsand locations

    Eg: Hotel reservationsystem

    The advantages of recommendation

    system

    The fact information Great for discovery Up-to-date

    information Reduce organizational

    maintenance

    The disadvantages of recommendation

    system

    Difficult to set up Maintenance shifted

    elsewhere Sometimes the

    system are wrong Gaming

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    Literature study/ InformationGathering Analysis

    Structure of Recommendation

    System

    Preference profile Transaction profile Information

    respiratory Interface

    Information

    gathering analysis

    Internet Printed material Interview

    knowledge expert

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    Hotel Recommendation ExpertSystem Framework & Architecture

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    References

    Gobin, B. A., & Subramanian, R. K. (2007). KnowledgeModelling for a Hotel Recommendation System. WorldAcademy of Science, Engineering and Technology.Retrieved fromhttp://www.waset.org/journals/waset/v25/v25-45.pdf

    Chaves, M. S., Trojahn, C., & Pedron, C.D. (2012). AFramework for Customer Knowledge Management Basedon Social Semantic Web: A Hotel Sector Approach. IGIGlobal.

    Saga, R. , Hayashi, Y., & Tsuji. (2008). Hotel RecommenderSystem Based on Users Preference Transition. 2008 IEEEInternational Conference on Systems, Man and Cybernetics(SMC 2008).

    http://www.waset.org/journals/waset/v25/v25-45.pdfhttp://www.waset.org/journals/waset/v25/v25-45.pdfhttp://www.waset.org/journals/waset/v25/v25-45.pdfhttp://www.waset.org/journals/waset/v25/v25-45.pdfhttp://www.waset.org/journals/waset/v25/v25-45.pdf
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    Question and answer

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