Wildix German Convention Presentations 2017 | Frankfurt am Main

#wconvention

Wildix Convention 2017

#wconvention

Stefano Osler

Review 2016Emiliano Tomasoni &

Laura Piaz

Marketing

Frédéric Oster

Ergebnisse 2016

Fabrizio Di Chello

Technical Point 2017

Frédéric Oster

Sales Point 2017

2016 Review

20062014

2016

20122016

2016

DACH Region

+89%

France

+47%

Italy

+17%

+27%

+20%+39%

+31%+26%+48%

+20%

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Wildix Convention 2017

Frédéric OsterCountry Manager DACH

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Ergebnisse 2016

Wildix DACH Performance

Ergebnisse 2016

๏ Umsatz DACH: 515 k€

‣ 400 k€ in DEU ‣ 40 k€ in OES ‣ 75 k€ in SWZ

๏ 70% mit bestehenden Partnern ๏ 30% mit neuen Partnern (SK)

๏ 50 Neue Partner

Was haben wir verkauft 172 Telefonanlagen: 91% HW - 5% Cloud - 4% Virtual

‣ 20x WGW < 08 ‣ 50x WGW08 ‣ 70x WGW16 ‣ 20x WGW40 ‣ 10x WGW90 ‣ 2x WGW250

‣ 90x Collaboration ‣ 60x CDR-View ‣ 50x Kite

‣ 900x IP-Telefone ‣ 150x DECT-Basisstationen ‣ 460x DECT-Telefone

Referenz-Projekte

Wildix-Partner in der DACH-Region23/01/2017 Wildix Händler in der DACH-Region

https://www.google.com/maps/d/u/0/viewer?mid=1rAwEXCnruadycmX9qTkM3qPJ5qg&ll=50.453981339621116%2C10.828763578125063&z=6 1/2

MAP LEGEND

Wildix DACH

๏ Insgesamt 95 Partner in der DACH-Region: 70 in DEU - 5 in OES - 20 in SWZ

๏ 1 Value added Distributor in DEU, OES und SWZ

๏ 300 TK-Anlagen installiert

๏ 7.000 Wildix-User

Was ist positiv & was können wir verbessern

➡ 50 neue Partner pro Jahr ➡ Bestehende aktive Partner werden immer aktiver ➡ Sehr gute Zusammenarbeit mit unseren Distributoren

➡ 70 % vom Umsatz werden von nur 10 Partnern erzielt ➡ Was machen die anderen?

‣ TK ist nicht das Hauptgeschäft? ‣ Andere PBX-Hersteller? ‣ Probleme Neukunden zu gewinnen?

Wie können wir unterstützen?

‣ Vertriebsschulungen? ‣ Vorort Unterstützung? ‣ Vertriebs- & Marketing-Unterstützung?

Danke für Ihr Feedback!

Wildix DACH Sales Team: Immer für Sie da !

#wconvention

UC&C - Fokus 2017

UC&C - Lösungen sollten helfen,

‣ Kunden zu gewinnen und zu behalten

‣ die Effizienz und Produktivität des Unternehmens

zu steigern

‣ technische Komplexität zu reduzieren

Das UC - Versprechen

Wie es sein sollte

‣ Man sollte schneller und besser mit seinen Kunden

dank UC kommunizieren

‣ Die UC-Lösungen sind für die Mitarbeiter einfach zu

benutzen

‣ Die Systeme sind sicher und einfach zu verwalten

‣ Es wird nicht genug über UC mit Kunden kommuniziert

‣ Mitarbeiter müssen mit verschiedenen Tools ineffizient

arbeiten

‣ Die IT-Abteilung muss gegen eine erhöhte technische

Komplexität kämpfen und dies generiert hohe Kosten und

Sicherheitsprobleme

Wie es wirklich ist

Weil der Markt von einigen Players verdorben ist:

‣ Traditionelle TK-Hersteller mit unvollständigen oder zu

komplexen UC-Lösungen

‣ Traditionelle TK-Betreiber fokussieren sich meistens nur

auf Traffic oder Flatrates

‣ Neue UC-Anbieter mit Open Source - Lösungen

UC-Lösungen halten nicht ihr Versprechen

‣ Mehr Kommunikation mit Kunden z.B. via Kite

‣ Mitarbeiter arbeiten gerne mit Collaboration und unserer

mobilen App

‣ Einfachheit bringt Sicherheit: Kein VPN, kein SBC, dank

integrierter Sicherheit

Mit einer einzigen ergebnisorientierten Lösung:

Wildix kann das UC-Versprechen halten

Unser Fokus in 2017

‣ WebRTC

‣ Cloud

‣ Collaboration und mobile Apps

‣ Security through simplicity

‣ Mehr Support für unsere Partner

#wconvention

MarketingEmiliano Tomasoni

products

sales

marketing

press & publicity website

corporate imageevents

results

marketingdo

marketingsupport

Communicate !

data vs.

storiesKouzes and Posner (2002)

Communicate !

#wconvention

Marketing DACHLaura Piaz

2014Wildix was born

2016First Convention

2015 Team Grows

marketingdo

Problem first

Problem first No social

Technical Questions

Wildix Tech Wizards

No Ticketing

Features request

Wildix Tech Wizards

Problem second

Problem first No social

Problem second

Problem first No social

No customer

stories

Wildix Partner

Anforderung:

Kostengünstige und flexible Anbindung von Heimarbeitsplätzen.

Großes Steuerbüro mit vielen „Mutti´s“ und ständigem Wechsel des Personals.

Die Lösung:

Projekt „Heimarbeitsplätze“

Wildix WGW90 mit UC

- Handy App installiert - Registriert - Heimarbeitsplatz fertig!

- Wer will bekommt noch ein Bluetooth Headset dazu.

- Kostengünstiger und einfacher geht´s nicht - Ohne Router, VPN und Hardware

- Zudem haben wir bei diesem Kunden noch über die W-TAPI den ESTOS/DATEV Server im Rechenzentrum angebunden!

Projekt „Großes DECT System“

Anforderung:

DECT Abdeckung in großen Hallen und Außenstellen.

Anbindung nicht über Kupfer möglich

Die Lösung:

Wildix WGW250

- 22 Wildix DECT Basen over IP

- über 140 WAIR 70 und WAIR 150

- 15 Wildix POE Switche mit Glasfaseranbindung

- Aufbau eines eigenen Netzwerks für Telefonie

- Vorbereitung: DECT Messung und Programmierung - Umschaltung am Freitagabend – Einweisung am Montag - Wir sind zu ????

Einfach

- einfache Inbetriebnahme/Programmierung - einfach Preisstruktur - einfache Partnerverträge - Nähe zum Vertrieb und Support

Und………

Und warum noch….

Problem second

Problem first No social

Problem third

No customer

stories

Problem second

Problem first No social

Problem third

No co-

marketing

No customer

stories

SupportMarketing

SupportMarketing

Available for Gold +

SupportMarketing

- 50 brochures - 1 published customer story- 1 email campaign for enduser - 1 mentioning on certified partner page- 1 personalised landing page- leads from kite, AdWords or website

more on request on request

on request

- free marketing material (pictures, presentations, landing pages…)

Partner’s logo

Company profile

Wildix Presentation

Wildix Event

- calls (database will be made available by Partners) - invitation + reminder - landing page for registration - Wildix presentation

SupportMarketing

+

SupportMarketing

Marketing Kit

- block Notes - Wildix Bags - pens - lanyards - post-it - roll-up Wildix

SupportMarketing

=

+

SupportMarketing

SupportMarketing

- e-mailing + phoning (max. 100 companies, database will be made available by Partners)

Lead Generation

a couple of datas for you…

wildix.com blog.wildix.com manuals.wildix.com landing pages

16.900 2.800 3.700 6.800

Visits per month

30.200 visits

AdWords

IMPRESSIONS CLICKS CONVERSIONS

565.983 18.667 205

Campaigns

195 € / per conversion

EVENTS PEOPLE CALLED PEOPLE PRESENT

6 578 113

Road Shows

€ Sales94.000

Smile!

Thank you.

#wconvention

Technical Point Fabrizio Di Chello

The Team 2016

2 - New DevOps / Cloud Specialists 3 - New Mobile and WebRTC Specialists

2 - New Support Specialists 3 - New Integration Specialists

Development

New Features

212

Improvements

255

Bug Fixing

468

Average Response time

Critical bugs

2 Days

#wconvention

Integrations improve efficiency

Presence Status Message

Picture

Call - Chat - Video buttons

Single Sign-On Users Import

Contacts Import

On-Premise Active Directory

(Federation Services)

Office 365 Authentication

Sign-On Contact Import Users Import

Presence Click2Call

Call Pop-Up Chat

IBM Connections

screenshot

Chrome Extension Click2Call

Collaboration Finder

Chrome App Open at boot

Single Sign-On Contacts Import

Colleagues Import

Google - Chrome Book

Kuando - Realtime Presence

Citrix Certified Applications

BYOD

Citrix

BYOD

BYOD

BYOD

incoming call, ring - led blinks on the headset

short press, call is answered / disconnected long press, call is rejected

press mute, call is muted in collaboration on call - long press, call is held

held call - long press, call is unheld idle - long press, redial

Mute status Sync

Features

BYOD

Universal Headsets Support

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WMS & Cloud secure by design

Cloud Telephony Problems

no local survivability no mobile apps

no local lines (FXO / GSM / BRI / PRI) no multi operator

no reliable fax support no phone features

Unified Communications?

9 Secrets of Wildix Cloud

Easy to create and maintain - No Downtime 99.94% Automated provisioning

All the features built in, full UC Full Separation and Privacy for each customer

Static Dedicated Public IP Addresses Use any SIP trunk / media gateway

WMS Network, Cloud / VM / HW Smart Bandwidth saver

Built-In Security

Easy to create and maintain

Per User License mode Choose the platform HW / VM / Cloud

Choose the amount of users A few seconds and the system is ready

Self Activations at any time

Automatic Provisioning

Order Devices Assign to PBX

Ship

DONE

All features built-in

All Integrations CRM, ERP, Ticketing systems, Productivity tools, Hotel PMS

Headset Integration Full Phones Services

Full UC Services

Direct RTP - Network Bandwidth Saver

Works for remote sites / remote devices Works for video / audio calls

Disable video when not needed (up to 70 % less bandwidth) Fully Automatic

Spares Gigabit of traffic every year Necessary for low bandwidth internet connections

RTP Audio/Video

Internet

Bandwidth Saver

RTP Audio/Video

Internet PBX April 2017

WMS Network over Cloud / VM / HW

Mix PBXs of any technology Offers redundancy Local survivability

Multicast Paging

Multicast Paging does not work over Internet

Internet

Paging over Multicast and Internet

Secure by Design

SBCVPN

Firewall..

Wildix - Security, full encryption

W-AIR Base Multi Cell Auto Roaming Feature

Roaming over up to 200 sites W-AIR 70 Support

Master PBX

Feb 2017

15 Slave PBXs

W-AIR Base SB

PoE powered base station

IEEE 802.3af

Ethernet PoE

Switch Series 2016

High Power

All Gigabit

Green Ethernet 802.3az

WSG24POE 24 Ports PoE

Auto creation of Voice VLAN using manufacturer id

Embedded dhcp serverfor Voice VLAN

April 2017

New PoE 5 ports switch

1 port IN up to 30 W 4 ports OUT, up to 15 W per port

Switch + Extender No power adapter needed

PoE Switch

WSG05POE

New PBX HW 2017

New CPU Intel J1900 Fan Less CPU - Silent Design

Tested up to 1500 users - More Powerful Same Power Consumption - Green

SSD Lifetime Sensor - Temperature Sensors

April 2017

SSD Sensor Temperature Sensor

CPU / Memory Phone Users Connected

Collaboration Users Connected SIP Devices Connected

Active Lines

Feb 2017

#wconvention

Collaboration improve efficiency

All my devices are ringing at the same time?

Device Selection

Using Collaboration

Via Feature Code

New Call Continuity

*5 During a call

*5

New File sharing

Mobile ready (April 2017) Image & Video Previews

Cloud Secure History Video Conference ready (April 2017)

New Chat Engine

Sync between devices Full History New Design

April 2017

BLF Tab

Timetables Switches Trunks

Feb 2017

RealCaller

Who is calling?

Unknown +1231232

John Doe

Outlook Calendar Presence

Outlook Calendar Presence

Status driven by events in Calendar Auto Store two weeks of events

Works when Collaboration is closed

Outlook Call Popup

ASR / AI

Video Support

Browser

Camera

Mobile Apps

Collaboration - W-AIR 100 - 150

See who is calling Show remote camera

June 2017

Good Bye!

Mobile - Call Interruption Protection

iOS: native call dialogs with video support iOS: native call history Call interruption protection on iOS 10 and all Android versions iOS: answer call locked screen

Feb 2017

Mobile - Answer locked screen

iOS: native call dialogs with video support iOS: native call history Call interruption protection on iOS 10 and all Android versions iOS: answer call locked screen

Feb 2017

iOS - Headset Integration

Answer / Hang up on Headset

iOS / Android - Smart Connection

Push notifications Reduced Battery Usage Works when app is closed

screenshoot

iOS - Voice Actions

• Start a call using your Voice • developed using SiriKit

video

iOS / Android - File sharing

screenshoot

• Pictures • Video up to 20 MB

(available April 1 2017)

iOS / Android - Conference Support

• up to 4 participants • iOS support (April 2017)

Android already available via Chrome

New WP410 2017

• 2 feature keys • 2 pages • 4 BLF • Improved Audio • Quick DND

WP480G 2017

Display 132x64 3 Feature Keys

Display 320x240 Color Display

8 Feature Keys 2 Pages

WP480G 2017

Caller Image Presence Ready

Super HD Max 16 BLF

Gigabit

New WP490G 2017

10 Line Keys 2 Pages

Color Display New Design

8 Line Keys

New WP490G 2017

Caller Image Max 30 BLF Super HD

Presence Ready Gigabit

Visual Voicemail

* Cristiano B. * 103 * Stefano Osler

13 Jan 08:30 13 Jan 10:47 13 Jan 14:30

Full Presence

Show ACD Status (available, not available, wrap up - pause)

Show Presence Status (online, away, dnd)

June 2017

New Expansion Module WP490EXT

Color display New Design

2 pages 40 BLF

Presence Ready

Separated Audio / Video Sources

AUDIO

VIDEO

Video Preview

Video PreviewButton for Door relay

#wconvention

Business find and retain customers

Chat Video

Screen Sharing File Sharing

Kite vs Zopim, comparison

Kite Zopim

Chat YES YES

Video YES no

Screen Sharing YES no

File Sharing YES no

Kite - How it works?

Send a reminder of the chat

chat transcript, both user and agent receive a memo of the chat for future reference

Business - Kite - Chat Transcript

Business - Kite - Video

Video to WP600ACG

Video to mobile Apps

Screen Sharing

• Remote display selection • support special key combinations

(ctrl-alt-del) • support for international keyboard

March 2017

#wconvention

Video Conference

Business - Video Conference

Firefox Support Website SharingConference Introduction

NEW

Business - New Dial-In Numbers

Ubiconf-Voice

1 HD speaker 8 Watt 4 meters of radius

Audio HD optimized for voice

3 microphones built-in 2 x external mic support (not

available)

Battery 700mAh

4 hours talk time

USB Win - Mac OS X - Linux

Bluetooth WP600A - iOS / Android - W-AIR

150

Dedicated answer / hang up button

via Headset Integration Utility

#wconvention

Danke und schönen Abend !