Why Secure Texting is Failing Hospitals

A TelmedIQ Webinar Presentation:

Why Secure Texting is Failing Hospitals

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About the Host

Ben MooreCEO TelmedIQ15 Years of secure/critical mobile communications and 2 registered patents for telecommunications

• About TelmedIQ

• Pagers in Healthcare – A Personal Experience

• Overview of Secure Texting

• 5 Reasons Why Secure Texting Fails Hospitals

• How Hospitals and IDNs can move forward

Agenda

We are a HIPAA compliant communication solutions that simplifies care coordination.About TelmedIQ

300+ healthcare organizations and 80,000 end users

Our Customers

Pagers in Healthcare – A Patient’s Perspective

• PHI replicated across multiple vendors• Data remains resident on personal devices• No control or policy enforcement• No visibility that communication had occurred• No guarantee of delivery• End users use ‘Codes’ to communicate instead of PHI

End result = HIPAA Violation Risk + Compromised Care Delivery

Before Secure Texting

• PHI handled by single vendor• Data self-destructs from personal devices• Retention Policy• Auditability• Guaranteed Message Delivery• Supports Bring Your Own Device (BYOD)• Rich Media (Text, Images)• Integrated Directory - No more lookups!

End result = More Secure + Better Care

With Secure Texting

The Benefits of Secure Texting

• Poor Reliability• Low User Adoption• Lack of User Inclusion• Lack of Structure and

Policy• No Integration

Why is Secure Texting Failing Hospitals?

• Network Coverage & Data Issues

• Battery Life

• Message Delay

Reliability

• Continuous Delivery Attempts

• Alternate modes of Delivery (Data, Voice)

• Escalation Rules & Delivery Visibility

• Invest in your networks (WiFi + 4G)

Solving Reliability Issues

Adoption

• Provide MORE value than just secure messaging to your users

• Drive messaging through integration points

• Provide an amazing end user experience

Solving Adoption Issues

• Use a proper deployment plan and communications strategy

• Enact a BYOD Policy

Solving Adoption Issues

• Many solutions are suitable only for one audience. (i.e. Nurses or Physcians)

• Differnet roles have very different needs

Inclusion

• Nurse Call Integration

Solving Inclusion Issues

Inclusion of All Devices

Lack of Structure & Policy

Structure & Workflow

• Policy is much more than schedules!

Policy

Patient Hand-Offs“According to Joint Commission research, up to 80 percent of serious

medical errors involve miscommunication during the hand-off between

medical providers.”

1. Communications gaps were the leading cause of sentinel events reported to The

Joint Commission between 2005 and 2014.

2. It is malpractice insurance agency’s single most common factor leading to

claims.

3. Many of these adverse events are caused by lack of effective hand-off

communications as patients move from one care setting to another.

Patient Centric Messaging & Handoffs

http://www.jointcommission.org/standards_information/jcfaqdetails.aspx?StandardsFaqId=401&ProgramId=1

The Joint Commission: “It is not acceptable for physicians...to text orders... there is no way to keep the original message as validation of what is entered into the medical record..”

Joint Comission on Order Entry

Solving the Order Entry Problem

Bringing Everything Together

A Healthcare Communications Hub

Are you interested in learning more?

Secure messaging and pager replacement for

healthcare

Policy-based messaging and workflow automation

Comprehensive and effective patient hand-off

processes

Q&A

Thank You for Attending

Visit www.TelmedIQ.com/resources

Or contact us directly at:

p. 1.888.364.9305

e. [email protected]

to receive a free demo of our solutions.