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which will fully assure you as the Customer of receiving … · We sell and service notebooks, desktops, workstations, ... Supercad has qualified technicians with +10 years of ...

Aug 27, 2018

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Page 1: which will fully assure you as the Customer of receiving … · We sell and service notebooks, desktops, workstations, ... Supercad has qualified technicians with +10 years of ...
Page 2: which will fully assure you as the Customer of receiving … · We sell and service notebooks, desktops, workstations, ... Supercad has qualified technicians with +10 years of ...

Established in the year 1998, Supercad Trading LLC today is one of the leading companies inDubai Information and Communication Technology Services (ICT) and System Integration.

Supercad Trading LLC provides a total and comprehensive solution ranging from a single PCto a complex data centre aligned to your requirement

Our Strong Partnerships and relationships with the leading brands opens a world of resourcesfor you as a customer to rely on along with our local expertise and ability to assess your needswhich will fully assure you as the Customer of receiving a correct and complete solution.

Our Mission is to provide Information technology equipment to your organization coupled withthe backup service at “Highly competitive and reasonable” prices.

We stock a wide range of products ranging from high end Servers, PCS, Notebooks,multimedia products, printers, scanners, UPS and networking devices plus an extensive rangeof software, thus giving you the facility to purchase all your IT requirements from one locationalong with the services making our company your ultimate choice

Our fully equipped modern workshop and trained and qualified Engineers will ensure qualityservice and prompt repair and warranty solutions to your problems.

You can buy with confidence knowing we have the staffing resources available to process anddeliver your order promptly. We provide a comfortable and conducive business environment atour premises for you to discuss your requirements face to face with a member of our salesteam. Steady self-financing growth has given us a strong business base, which in turn gives“you” the customer, confidence in our future.

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Our core business is systems integration, computers and servers sales and servicing. Insystems integration we are specialized in the fields of Computer Networking,Telecommunications Engineering and Server installation and administration we havesuccessfully undertaken major contracts within UAE.

Supercad has strong business partnerships with leading Brands like DELL, Lenovo, HP,Cisco, Avaya Systems, Microsoft Corporation, Symantec, APC etc.

With the global technology trends towards Data, Voice, Video and Storage Integration over thelast few years, Computer Connections has developed skills to enable the integration ofthese and other technologies to provide unique and innovative solutions that meet thespecific customer’s needs. This utilizes the existing infrastructure investment; enablecentralized management and streamlines business processes facilitating an optimizedcollaborative environment incorporating document and Workflow management.

Our Services involves provision of end-to-end implementation and management through arange of interrelated solutions. These include:

Computers and Printer SalesSupercad Trading LLC also deals with Printer solutions provider, specializing in small,medium-sized and large enterprise businesses. We sell and service notebooks, desktops,workstations, servers and their accessories. We also sell and service complete printingsolutions, including monochrome and color laser printers, work-group printers, Large format printers, multifunction printers and the consumables that go with them.

SERVICES

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Now more than ever, your network must be highly performing, continuously available and secure inorder to achieve your business objectives. Network integration servic-es offered by Supercad can help you to create a network that enables your IT infrastructure to adapt rapidly changing business needs and emerging technologies.

These services include planning, design, deployment and ongoing monitoring and management. This provides you the ubiquitous access to applications and data necessary to meet today’s business.

Supercad Trading LLC also understands that networks must be flexible, tailored to meetcommunication needs, compliant with regulation and corporate governance and also alignedwith industry standards. Most importantly, we know that networks should simply workseamlessly facilitating your organizations’ changing communication needs. Through acomprehensive range of services, adaptable scale, and in-depth networking expertise, wekeep organizations connected and communicating through their network, this is achived byproviding solutions like;

Network IntegrationIn today’s dynamic environment, businesses rely on communication networks as a keyelement of success, while applications or Hardware may focus on a new IT initiative; your network is the vehicle by which your customers and employees are able to take advantage of new functions. Your network also enables collection of real-time data from applications and increasingly,from sensors that you depend on to make decisions about your business.

1. Routing and Switching

2. Managed Networks

3. Wireless Mobility

4. Network Security

5. LAN & WAN

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Support and Managed ServicesWe deliver value to our clients by facilitating business outcomes in an outsourced modelwithout them owning the associated costs and risks. Through our managed services wemonitor, operate and maintain our clients IT infrastructure making sure they derive optimalperformance from it during its entire lifecycle. Our operations are built on InformationTechnology Infrastructure Library (ITIL) international best practice standards in IT ServiceManagement.

System IntegrationSupercad Trading LLC is the leading Systems Integrator in Middle East Region. Systemsintegration is about offering seamless services and future proof solutions independent ofvendor technologies and standards. Supercad Trading LLC provides tailored customermanagement solutions based on voice and data integration. A range of products and skillsenables customized solutions ranging from entry-level voice switches to complex andsophisticated enterprise communication networks incorporating voice and data call centrefunctionality, as well as audio and video communication solutions. Our services combinesbest-of-breed products from the world‘s leading call centre and customer managementvendors, with unmatched expertise in technical consulting, design, project management andintegration.

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Annual Maintenance ContractSupercad IT services, professional service team are highly experienced and qualified within the ITfield. We provide speedy support for both critical & Standard equipment; Ensure your business isrunning smoothly.

Video Surveillance, IP Surveillance CamerasWhether you need professional video surveillance equipment to remotely monitor or to secure

the safety of people and property, Alphanet has the surveillance system to meet your needs!

IP surveillance cameras enable you to view cameras from anywhere in the world. A SelfnetworkingIP camera automatically inspects your router, receives an IP address and appearson the Internet within seconds. IP security cameras are perfect for Small Business,Residential, and Remote applications.

Surveillance DVR ( Digital Video Recorders ) allow you to view past events, allowing you toimprove your overall site security.

Remote Surveillance Access keeps you up to date with what’s happening at your business.Your security camera (s) is/are always viewable via the internet no matter where you arelocated. You can view any of your username and password protected cameras or past eventsfrom your home or while on vacation, keeping you up to speed at all times.

• Monthly regular visit to sites to carry out regular preventive maintenance of your servers, computers and printers and call support based on AMC agreement

• Attend your faulty Server, Computer and Printers in the shortest possible time, usually the same day. Repair / Replace the defective components / parts

• Fine tune and optimize your Servers and computers so that they work efficiently

• Check for viruses

• Make sure your computer and network work flawlessly

Our Comprehensive AMC Contract Overview

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Video ConferencingIn business, relationships are critical to getting the job done and doing it right. If you can’tcommunicate effectively and efficiently with your internal teams, vendors, customers andpartners, your business goes nowhere. Supercad offers Video Conferencing solutions thathelp you stay connected to people whether they are in another state, another country or justacross town.

Video conferencing (VC)is the combination of dedicated audio, video, and communicationsnetworking technology for real-time interaction, and is often used by groups of people whogather in a specific setting (often a conference room) to communicate with other groups ofpeople.

In today’s fast paced globally, professionals in every industry are finding video Conferencing tobe the most effective way to meet for business. Industry advances promise to provide a highspeedintegrated link for voice, video, and data traffic.

Avaya IP OfficeA phone system designed for small and medium businesses, Avaya IP Office offers powerfulcapabilities to help employees communicate more effectively with customers, vendors, andeach other. Combining advanced, big business functionality with the ease of use andsimplified management that small businesses require, IP Office helps small businesses usecommunications to differentiate them from their competition.

Built-in resiliencyFor businesses with more than one location, IP Office delivers continuous operation. In a power outage, IP phones automatically failover to another location, retaining full communicationscapabilities.

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1. Hardware Diagnosis and Repair2. Setup and Installation of new computer equipment3. Printer Repairs4. Virus Removal/OS Rebuild5. Data Backups6. Data Recovery7. Operating system installation/upgrade8. Supported software installation/upgrade9. Server installation /Raid configuration10. Firewall setup (Sonicwall , fortinet , Juniper )11. Backup solution (Acronics , Symantec Backup Exec)

These services include;

Features of our plans include:

1. One hour response time2. Accurate diagnosis of problem3. Routine computer maintenance4. Preventive maintenance report

Computers and Printers Servicing and RepairsFor your convenience, Computer Connections services most computers and peripherals andoffers flexible maintenance service plans. Our technical team will assess the needs of yourcompany and develop a service plan with you in mind.

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STRUCTURED CABLING & FIBER OPTIC CABLING

Having your Voice and Data cabling network properly installed is on of the most importantsteps to insuring that you have a rock solid network that will not let you down when you need itmost.

Supercad has qualified technicians with +10 years of experience in installing all types of lowvoltage network cabling including but not limited to: Voice cable, Data cables (CAT 5e, andCAT 6), Audio, Paging, Video, and Fiber optic cable.

We help set you up for success be applying the upmost attention to your network, working withyou to construct it per your wants and needs! Whatever your Structured Cable need we canhelp you, whether it's in new construction or an existing office environment.

1. In-Shop – Equipment can be brought to our computer workshop for repairs2. Pickup – this service is available for desktop CPU’s, monitors & printers. We will pick up the equipment from your office on scheduled days and deliver it when the repair is complete.3. Onsite – This service is available for desktop computer and printer problems. We will come to your office on scheduled days to perform service.

SERVICE OPTIONS

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Our Clients

Our client list jeweled by well known national and multi national companies such as:

● ABIDOS HOTEL APARTMENT● AL ARIF GROUP● AL HALLAB RESTAURANT● AL NAMARIQ BUILDING MATERIALS● BILT MIDDLE EAST● BLUE BELL SHIPPING LLC● BVLGARI MIDDLE EAST● CHEF MIDDLE EAST LLC● CONCORDIA DMCC● DAMAS JEWELLERY● DEEMAH STONE LLC● DRAGON RACING INTERNATIONAL JLT● EMAX ELECTRONICS● EMCOR FACILITIES SERVICES LLC● FG WILSON (ENGINEERING) FZCo● FUGRO MAPS● GARGASH INSURANCE● GULF WAREHOUSING COMPANY● HENKEL POLYBIT INDUSTRIES Ltd.● INTERNATIONAL CENTRE FOR CULINARY ARTS FZCO LLC● KELE CONTRACTING● KELLET & SINGLETON● JORDAN MIDDLE EAST● LOUIS DREYFUS COMMODITIES DMCC● MH ENTERPRISES● NOMAD EVENTS & SPORTS MARKETING● PEARL ACCOUNTS● RIVOLI GROUP● ROBERTO COIN● UB EMIRATES● UNITED ARAB CHEMICAL CARRIERS COMPANY● VALLOUREC DRILLING PRODUCTS MIDDLE EAST FZE● WEIR OIL & GAS● WEIR SPM● WEISS ROHLIG LLC

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Suite: 501, Al Ariff Business Bay, Souk Al KabeerP.O.Box 30735, Dubai, United Arab EmiratesTel : +9714 3538122 Fax : +9714 3538124

Email: [email protected], www.supercadonline.com