Walgreens Ready Response System Review

Walgreens Ready Response

Medical  Alert  

About Walgreens Ready Response

Walgreens prides themselves on having monitoring staff that is trained to help you minimize the amount of trauma you might be experiencing. They are trained to be quick, personal, calm, and knowledgeable about first aid so you get the best help you can. With two monitoring centers in different locations in the U.S., your calls will still be answered if one location encounters a problem. With telephone line monitors, personnel are able to detect out of order phone lines so you get better service. Many response centers have bilingual dispatchers, but Walgreens offers you multilingual capabilities. They employ both English and Spanish speaking agents, and they have translation services readily available for many more languages. When it is all said and done, Walgreens also records each event in the computer system, as well as audio recordings, in an effort to get quality assurance and reviews to make sure they are giving you the best service possible.

Better Business Bureau Rating

•  Walgreens has been accredited with the BBB since 02/01/1933.

•  They have an A- rating.

•  643 complaints were closed within the last three years.

•  180 complaints were closed in the last twelve months.

•  Keep in mind that this is for Walgreens as an entire company. There is no separate account for the Ready Response side of Walgreens. Review the complaints on the BBB for more information about the specific types of complaints.

Ready Response Cellular Alert

•  Personal Emergency Response System

•  Cellular connection; no landline needed.

•  Immediately connects to the Response Center.

•  30 Hour Backup Battery

•  Long range Cellular Antenna

•  Waterproof Pendant can be worn three different ways.

•  Pendant range of 390 feet from the console.

Ready Response Vi Features

•  Personal Emergency Response System

•  Immediately connects to the Response Center.

•  30 Hour Backup Battery

•  Two Way Voice Communication

•  Compatible with land lines, cable lines, and VoIP

•  Waterproof Pendant can be worn three different ways.

•  Pendant range of 390 feet.

Ready Response Mobile Safety Device •  Personal Mobile Response System

•  Immediately connects to the Response Center.

•  36 Hour Standby Battery Life

•  Hands Free

•  Two Way Voice Communication

•  One Button Activation

•  GPS and location based services (LBS)

•  Automatic Fall Detection

•  Water Resistant

•  Lightweight

Refund and Return Policies

If the equipment fails, you will be given replacements as needed but you will need to ship your defective equipment back to Walgreens. They do not offer an option to buy your own equipment outright; this is simply a lease of equipment to you while you need monitoring services. As long as you are being monitored at the time of any malfunction, loss, or if you are personally responsible for breaking it, Walgreens will send you a replacement at no cost to you. Be advised that if you cancel monitoring services and send back defective equipment, you will pay anywhere from $250 - $400 depending on the system you have.

Pricing  

ReadyResponse Cellular Alert $34.99 per month ReadyResponse Vi Alert $29.99 per month ReadyResponse Mobile Safety Device $39.99 per month plus $14.99 one time activation fee ReadyKey $2.99 per month

Monitoring Centers

The Ready Response Alert Systems are supported by Tunstall Americas. Tunstall has been in the independent living technologies and healthcare fields for more than 30 years. Tunstall pride themselves on having innovative and new technology to ensure their customers are well taken care of.

Contact Information  

1419 Lake Cook Rd. Stop L390 Deerfield, IL 60015-5614 Phone: 866-310-9061 Hours: Monday - Friday 8am to 11pm EST Saturday 9am to 5pm EST Sunday 11am to 7pm EST

The Good  

•  Good prices

•  No contracts – it can be month to month as long as needed.

•  Monitoring is done by Tunstall Americas who have been in business for over 30 years.

•  Active on: •  Facebook •  Twitter •  Google + •  Pinterest •  YouTube

•  Automatic monthly tests - a signal is sent when the battery is low and tests to the monitoring system are performed once a month.

The Bad  

•  Signal range is smaller than many other companies we have reviewed.

•  No fall detection

•  No activity monitoring

•  There are no discounts for prepaying for more than one month at a time.

Summary  

You should be advised that Walgreens is a reseller and they do not do their own monitoring. With that said, we think that they are worth considering for your alert needs since there are no contracts and pricing is quite competitive. The only word of caution we give is that you will need to adequately determine if their alert systems will fit your needs. If you need it to help in the events of falls, or inactivity, you many want to consider another company; Walgreens is a bit limited in alert options. However, for the highly independent senior or handicapped person, the Ready Response may be the best fit.