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Venture Design I Achieving Customer Relevance

Jun 03, 2018

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Alex Cowan
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    Copyright 2014 Cowan Publishing

    PROBLEM HYPOTHESIS

    ALEX COWANAlexanderCowan.com

    @cowanSF

    I am in this business/I am one of these personas and Iknow I have this problem- and Im sure it exists for

    most others like me. Good start but approachdiscovery like you know nothing.

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    PROBLEM HYPOTHESIS

    ALEX COWANAlexanderCowan.com

    @cowanSF

    Our product doesnt really address a problem,exactly, so this isnt relevant for us.

    There are no new problems orhabits. Make sure you knowwhat youre after.

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    PROBLEM HYPOTHESIS

    ALEX COWANAlexanderCowan.com

    @cowanSF

    Our product is so fundamentally novel thatthere are no current alternatives.

    (see previous)

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    PROBLEM HYPOTHESIS

    ALEX COWANAlexanderCowan.com

    @cowanSF

    Weve mapped out the alternative and observedor key personas in action with them.

    Excellent! Youre ready tosynthesize, tune and test yourvalue proposition!

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    VALUE HYPOTHESIS

    ALEX COWANAlexanderCowan.com

    @cowanSF

    How much better than the best alternative is yourproduct?

    How obvious is that to the customer?

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    VALUE HYPOTHESIS

    ALEX COWANAlexanderCowan.com

    @cowanSF

    Over 80% of the people we asked said theyd buyour product!

    Cant trust it- Yellow Walkmandata

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    VALUE HYPOTHESIS

    ALEX COWANAlexanderCowan.com

    @cowanSF

    We did a concierge test and [got paid, got askedby the customer when they could buy our

    product]. Excellent! Youre on the fasttrack of iterating to a successfuloutcome. Time to look at anactual MVP.

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    VALUE HYPOTHESIS

    ALEX COWANAlexanderCowan.com

    @cowanSF

    We nished our concierge test. They liked it but asa result it was a long way to conclusive.

    Now that you know how, couldyou get paid for the next one?Try other test and then ifnegative, consider pivot.

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    VALUE HYPOTHESIS

    ALEX COWANAlexanderCowan.com

    @cowanSF

    We made a bunch of pre-release sales, buttheyre non-binding.

    Thats OK (as long as you madethe agreement with a realdecision maker). Youve got areasonably good validation ofvalue hypothesis.

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    VALUE HYPOTHESIS

    ALEX COWANAlexanderCowan.com

    @cowanSF

    We couldnt make any pre-release sales.

    Why not? No interest? Thatsbad. Need to sell real product(and thats really why), considerwhats behind that.

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    VALUE HYPOTHESIS

    ALEX COWANAlexanderCowan.com

    @cowanSF

    We found a few AdWord-landing page combinationsthat had better than expected click through and

    conversion rates to email sign-ups. Excellent! Thats a goodvalidation of your valuehypothesis and youre gotten a

    jump start on your CustomerCreation Hypotheses.

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    VALUE HYPOTHESIS

    ALEX COWANAlexanderCowan.com

    @cowanSF

    We tried a few things with AdWords and landingpages, but the results werent great.

    What happens when you try thesame thing out in the realworld? Search is a good way toconnect with existing demandbut not necessarily learn about

    its fundamentals.

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    CUSTOMER CREATION HYPOTHESIS

    ALEX COWANAlexanderCowan.com

    @cowanSF

    How will you get the customers: attention, interest,desire, action, onboarding, retention?How will you know if its working?

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    CUSTOMER CREATION HYPOTHESIS

    ALEX COWANAlexanderCowan.com

    @cowanSF

    Most of these results are prettydenitive.

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    WHERE ARE YOU NOW?

    MVP

    Nascent

    Product-MarketFit(?) Scale

    PIVOTALASSUMPTIONS

    PRODUCT

    ORG.

    PARTNERS,CHANNELS

    Founders

    N/A

    Probably toosoon

    Test, revise,test...

    MVP

    Customer dev.team

    Probably toosoon

    Validated- nowtactical

    Focus: efciency,extension

    Full functionalorganization

    Yeah, maybe?

    Validated- nowtactical

    What would astartup do??

    Scalableorganization

    Yeah, denitely!

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    AGENDAPeriod Deliverables

    Venture Design I: AchievingCustomer Relevance

    PersonasProblem Scenarios-Alternatives-Value PropositionsStart Business Model CanvasStoryboardsCustomer Discovery

    Venture Design II: Iterating toSuccess

    Venture Planning- focal hypotheses, experiments, and minimumviable product

    Venture Design III: Focusing &Validating Venture Progress

    Review of eld work, renements of approach, planning nextsteps.

    Venture Design IV: EngineeringYour Business Model

    Detailing your business model and remaining focal assumptions.

    Venture Design V: Designing theRight Product

    Pairing your learnings on personas & hypotheses with highquality, actionable inputs (stories & wireframes) for productdevelopment and product validation.

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    RECOMMENDED NEXT STEPS

    Homework1. Draft a working set of personasPick the most important buyers and/or users. More is not necessarily better- you can always addmore (re-segment) later. Finish think-see-feel-do. Find a photo.

    2. Draft a working set of problem scenario-alternative-value proposition trios.

    3. Finish a working product hypothesis and positioning statement.

    GOOGLE DOC TEMPLATE FOR ABOVE:http://bit.ly/venturetemplate

    4. Finish a working interview guide to validate your persona and problem hypotheses andcomplete a few customer interviews.

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    RECOMMENDED NEXT STEPS

    Follow-On Workshops1. For Creating Strong PersonasDay in the Life Workshop: http://bit.ly/daynthelife

    2. For Structuring Your Product Value Propositions into Testable AssumptionsVenture Design II: Iterating to Success: http://bit.ly/vdesignII

    3. For Designing a Protable Business ModelVenture Design IV: Engineering Your Business Model: http://bit.ly/vdesignIV

    4. For Linking the Above to an Effective Product Development ProgramVenture Design V: Designing the Right Product: http://bit.ly/vdesignV

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    [email protected]

    @cowanSF

    www.alexandercowan.com/venture-design

    bit.ly/vdesignI

    www.alexandercowan.com/startup-sprints